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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
969 Reviews
Call Service Center (706) 256-6100

969 Reviews of Mercedes-Benz of Columbus - Service Center

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January 29, 2024

Haley is wonderful! She is very understanding, knowledgeable, and a very genuine person. Had a great experience with her. More

by AMYIVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of Columbus responded

AMYIVEY, thank you so much for your glowing review! We're thrilled to hear about your positive experience with Haley. It's wonderful to know that she was understanding, knowledgeable, and left you with such a great impression. We'll be sure to pass along your kind words to Haley, as we know she will appreciate the recognition.

January 27, 2024

Very responsive and made me feel appreciated as a customer. Made sure I was happy with the service. More

by tswright9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Whatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Tolbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for your kind words! We greatly appreciate your feedback and are delighted to hear that you found our team responsive and that you felt appreciated as a customer. We look forward to serving you again and appreciate your continued support!

January 27, 2024

Lauren was very kind, responsive, well-versed and helpful throughout the entire process. Excellent customer service = happy customer! More

by JT Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of Columbus responded

JT, thank you so much for your wonderful feedback! We're delighted to hear that Lauren provided you with excellent customer service. It's fantastic to know that her kindness, responsiveness, and expertise made a positive impact on your experience. We truly appreciate your kind words and are here to assist you whenever you need us. Your satisfaction is our priority, and we look forward to serving you again.

January 26, 2024

Rachelle was very helpful. She did some research, analyzed and quickly solved our problem. I also had good help in the parts dept. The young man there found and ordered the More

by nick240d
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of Columbus responded

That's fantastic to hear, nick240d! Thank you for taking the time to share your positive experience with Rachelle and our parts department. We're thrilled that Rachelle's research and analysis quickly resolved your problem. Our team is dedicated to providing excellent service, and we appreciate your acknowledgment. If you ever need assistance in the future or have any more feedback, feel free to reach out. We look forward to serving you again. Satisfied customers like you make our efforts truly rewarding!

January 26, 2024

Excellent service always Excellent service always! Everyone is pl More

by JUDYJUDYJUDYINGA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene, Nadie
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Feb 08, 2024 -

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback about Rene and Nadie! We will pass on your kind words to them. We look forward to assisting you again in the future and please let us know anytime we can be of assistance.

January 25, 2024

Rochelle was very helpful and informative. Made the process very smooth and quick as well. More

by johnhopfusma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience! We're delighted to know that Rochelle made the process smooth and quick for you. Please let us know if you need anything else.

January 24, 2024

they were good service. and respectful. I would take my car there again. Thank you for the service you provided me. More

by carter317058
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your positive review and for choosing us for your car service needs! We're glad you found our team respectful and efficient, and we look forward to serving you again in the future.

January 23, 2024

Problem solved and didn't pay as much as I thought. Great customer service from Haley. More

by cvann326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

It's great to hear that we were able to resolve your issue and that Haley provided you with excellent customer service. Please let us know if there is anything else we can do for you.

January 23, 2024

I LOVE WORKING WITH ROCHELLE AND HALEY. MY ONLY PROBLEM IS THAT THIS DEALERSHIP DOES NOT STOCK ENOUGH PARTS TO TAKE CARE OF THEIR CUSTOMERS. MY VEHICLE WAS IN THE SHOP FOR ABOUT 2 WEEKS A More

by PAT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your positive feedback about working with Rachelle and Haley, Pat. We appreciate your kind words and are thrilled to hear about your positive experience with them. We sincerely apologize for any inconvenience caused by the delay in obtaining the necessary parts for your vehicle. Your feedback is invaluable to us, and we understand the importance of timely service. We'll be reviewing our stocking procedures to ensure we improve in this aspect. If there's anything else we can do to assist you or if you have further concerns, please feel free to reach out. We value your business and appreciate your understanding.

January 21, 2024

Absolutely awesome experience. Always extremely professional. The atmosphere is inviting and customer service is second to none. Service department always delivers. More

by afwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

Your enthusiastic feedback is greatly appreciated! We're delighted to know that our professional team and inviting atmosphere have made your experiences with us awesome. We look forward to seeing you for your future visits!

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