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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
968 Reviews
Call Service Center (706) 256-6100

968 Reviews of Mercedes-Benz of Columbus - Service Center

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February 22, 2024

Rachelle always makes us feel like special customers! Her attitude and product knowledge are both superior. More

by rfowler1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your wonderful feedback, rfowler1106! Making customers feel special is a priority for us, and we appreciate your recognition of Rachelle's positive attitude and product knowledge. If you ever have more questions or need assistance, please don't hesitate to reach out. We look forward to serving you again.

February 21, 2024

Plesant experience and the communication along the way was excellent. I would consider this dealership should I consider purchasing another vehicle. More

by mark.hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us, mark.hudson! We're pleased to hear that you found your experience pleasant and that our communication met your expectations. We would be honored to assist you in the future should you consider purchasing another vehicle. If you have any questions or need further assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you again.

February 21, 2024

Made me feel great upon arriving at the store and constantly gave me updates and recommendations More

by christenray26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Christenray26, we're delighted to hear that you had a positive experience with us! Making our customers feel great and keeping them informed is a top priority. We appreciate your feedback, and if you ever have more questions or need further assistance, please don't hesitate to reach out.

February 20, 2024

All around excellent customer service. Very friendly and knowledgeable team, always willing to answer questions and go the extra mile. They are a top-tier team and do excellent work, I rea More

by patrick.knox.706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Patrick.knox.706, thank you for your glowing review! We're delighted to hear that you experienced excellent customer service from our friendly and knowledgeable team. Your acknowledgment of their willingness to go the extra mile and their professionalism means a lot to us. We appreciate your trust in our Mercedes-Benz Service Department. If you have any further questions or need assistance, we're always here for you.

February 19, 2024

Very informative about what cost on my repairs would be thank you very much for your time and help More

by troyking931
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Troyking931, we're pleased to hear that our team could provide you with the information you needed about the costs of your repairs. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

February 15, 2024

This is a great service department with friendly and courteous professional staff and service technicians. Ms Haley was very professional and helpful with questions about the findings on my vehicles ser More

by diverdocohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Diverdocohio, thank you for taking the time to share your positive experience with our service department! We're delighted to hear your kind words about our friendly and professional staff, including Ms. Haley. Your feedback is invaluable, and we appreciate your recognition of our commitment to top-notch service. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again.

February 09, 2024

Mercedes of Columbus is fantastic! Everyone in the Service Department was professional, friendly and a pleasure to deal with. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

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Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your fantastic review, Happy Customer! We're thrilled to hear about your positive experience with our Service Department. Our team appreciates your kind words, and we look forward to providing the same excellent service in the future. Safe travels, and thank you for choosing Mercedes-Benz of Columbus.

February 09, 2024

I enjoyed my experience, Haley was knowledgeable, professional and very helpful! I appreciate the quality service and quick delivery of my vehicle. Thank you again Haley! I will be bringing my vehicl More

by miapoonpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

-

Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you, miapoonpalmer, for your glowing review! We're thrilled to hear that Haley provided you with knowledgeable, professional, and helpful service. We appreciate your trust in us and look forward to serving you for all your future vehicle needs. If you have any further questions or concerns, don't hesitate to reach out. Safe travels!

February 09, 2024

.Mercedes of Columbus is fantastic! Everyone in the Service Department was professional, friendly and a pleasure to deal with. More

by tonywelch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

-

Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your wonderful review, tonywelch1! We're delighted to hear that you had a fantastic experience with our Service Department. Our team strives to provide professional and friendly service, and we're thrilled that we could make your visit a pleasure. We appreciate your kind words and look forward to serving you again!

February 08, 2024

So nice and friendly workers she was very nice with smile. I will come back for sure More

by kimbob4182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Haley's friendly demeanor and welcoming smile made your visit memorable. Please let us know if there's anything else we can assist you with!

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