Mercedes-Benz of Columbus - Service Center

Everyone is always so professional and courteous at Columbus Mercedes. My problem is not rest with the dealership, but with the product itself. There are two ongoing issues that have not been resolved. Columbus Mercedes. My problem is not rest with the dealership, but with the product itself. There are two ongoing issues that have not been resolved. One being the camera on the rear hatch, which is a shutter bug and you constantly hear while driving. The other is the hard downshift from 5th to 4th gear. I guess I will wait on some sort of recall to perhaps improve in both of these areas. More

Lauren Farthing and the repair crew did a wonderful job. Lauren is excellent customer service person. She went above in customer service. Lauren is excellent customer service person. She went above in customer service. More

Great staff and great service. If your car needs servicing bring it to Mercedes Benz of Columbus. They will take good care of you and your car!! If your car needs servicing bring it to Mercedes Benz of Columbus. They will take good care of you and your car!! More

Haley was a pleasure to work with and I will return again when I need service on our RV. when I need service on our RV. More

I recently had the pleasure of visiting Mercedes-Benz of Columbus, and I am absolutely thrilled with the exceptional service I received! From the moment I walked in, I was greeted with warm smiles and a wel Columbus, and I am absolutely thrilled with the exceptional service I received! From the moment I walked in, I was greeted with warm smiles and a welcoming atmosphere. The staff went above and beyond to ensure my experience was nothing short of fantastic. The service team was incredibly knowledgeable and took the time to thoroughly explain the maintenance my car needed. They were patient with all my questions and provided clear and honest answers, which I greatly appreciated. What truly stood out to me was the attention to detail and the personal touches. It's clear that they truly care about their customers and take pride in their work. More

Thanks, Lauren, for always being so very Helpful, Caring and Professional. I appreciate you much. and Professional. I appreciate you much. More

Excellent service, very attentive and knowledgeable. Drove the vehicle, made an appointment, scheduled a time agreeable to return for service. Drove the vehicle, made an appointment, scheduled a time agreeable to return for service. More

Very dissatisfied with my reoairs. Did not make it 45 miles until vehicle went back into limp mode. Did not make it 45 miles until vehicle went back into limp mode. More

Excellent customer service in a consistent basis! Professional, knowledgeable and welcoming staff! Very SATISFIED customer! Professional, knowledgeable and welcoming staff! Very SATISFIED customer! More

Awesome customer service, great experience from beginning to end. Haley was very patient and answered all my questions to end. Haley was very patient and answered all my questions More