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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
967 Reviews

967 Reviews of Mercedes-Benz of Columbus - Service Center

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August 21, 2024

The customer set was very friendly and the job was done in a timely manner More

by heatherymiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2024

Good experience overall. The only improvement I would suggest is having power receptacles near a table that customers can use to do work while waiting More

by dcbon1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Very professional. Excellent service. Friendly. Timely. I couldn’t be happier with my experience there. More

by carloswise06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2024

Mercedes-Benz of Columbus is AMAZING! Thank you all for your unbelievable service & client experience!! More

by catherinecjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2024

Any time I need to take my car in for any service- planned or unplanned- Mercedes in Columbus is super fast, friendly, and efficient. Best service I have ever had with any car More

by STACPIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2024

Lauren is a great advisor, and she listens to the concerns of the customer. I’d definitely recommend working with her More

by Bahaa Mohamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

Mercedes of Columbus is an excellent facility to get your vehicle serviced. Haley has excellent customer service. It was truly a pleasure working with her. She is very patient and she actually listens to wh More

by ronnettasal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady who works at the desk in the front of the store. She assist and direct customers. I believe she answers the phone also. I wish I could remember her name, she is absolutely amazing. She is always so helpful and very informative.
August 17, 2024

Haley was the best! First time using you all and no doubt, YOU all will be my place to care for my beautiful roadster! Thank you!! More

by melanie17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

Very good! Everyone was friendly and the wait wasn’t long. The waiting lounge was comfortable. More

by roshbiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

My only issue is the recommendation of repairs/service of cars that is not needed. Or not yet needed. Haley and Lauren are excellent in their positions. Courteous, kind, friendly and professional. More

by SSMITH1503
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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