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Mercedes-Benz of Catonsville

Catonsville, MD

4.3
359 Reviews

6631 Baltimore National Pike

Catonsville, MD

21228

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Showing 359 reviews

August 25, 2023

Outstanding. Destin Kahl is an exceptional Sales Manager!!!! He is a man of his word. George did a good job as well. More

by wsmith2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saad Ali, Destin Kahl, George Johnson
Aug 25, 2023 -

Mercedes-Benz of Catonsville responded

We're glad to know that Destin and George provided you with an outstanding experience at Mercedes-Benz of Catonsville. We appreciate your kind words!

August 17, 2023

Everyone at Mercedes Benz of Catonsville is very professional. Mr. Adrean Pope is an excellent salesman. He made sure I had a lot of affordable options to choose from. My experience at Mercedes-Benz More

by llavernej4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrean Pope ( sales) Saad Ali ( Manager )
Aug 18, 2023 -

Mercedes-Benz of Catonsville responded

We're delighted to know that you had an awesome experience with us at Mercedes-Benz of Catonsville, and we appreciate your shout-out for Adrean! Drive safely, and we hope to see you back again down the road!

August 08, 2023

My salesman Christos Dudek was awesome, he made the whole experience painless. Also would like to commend Liz in financing for her excellent customer service, I had a very pleasant experience and look forwar More

by mclean510
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christos Dudak
Aug 08, 2023 -

mclean510 responded

Loved my experience, love my new vehicle! Christos was great, Liz was great and I am very pleased with my decision to patronize this dealership!

Aug 09, 2023 -

Mercedes-Benz of Catonsville responded

Your kind words made our day! Thanks for choosing Mercedes-Benz of Catonsville and for highlighting the care that Christos and Liz offered during your purchase. We look forward to working with you for years to come. Enjoy the ride!

August 05, 2023

Communication about the service needed is fully explained. Service rep insures transportation is available if needed. My car was delivered to my home after work was completed! More

by Benz Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmer Zaman
Aug 07, 2023 -

Mercedes-Benz of Catonsville responded

We're glad to know you had a positive experience with our service team at Mercedes-Benz of Catonsville! Ensuring clear communication and convenient transportation are part of our commitment. Thanks for trusting us with your vehicle, we appreciate it!

Aug 07, 2023 -

Benz Service responded

The service was professionally completed.

Aug 07, 2023 -

Benz Service responded

The service was professionally completed!

July 25, 2023

As long as you do not have a problem you can get custom service but if you are a old Black female look to be taken advantage of, given the worst deal and let setting at a desk for hours seeking help. This More

by Brazile2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyrone Green
Jul 26, 2023 -

Mercedes-Benz of Catonsville responded

This feedback is concerning to hear as we do not run our business in this way. We treat all of our guests with the same high standard of respect, so I think it would be best to address what has happened together. Please call me at your earliest convenience. I would like the chance to help. Thank you, Marianne Queen - Customer Relations Manager - 4438308950

July 18, 2023

Just a friendly and pleasant experience, took good care of me. Will definitely recommend to other people. More

by kenneth hamlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Goppy
Jul 18, 2023 -

Mercedes-Benz of Catonsville responded

Kenneth, thank you for the kind words! We're glad to hear that you had a friendly and pleasant experience with us. We appreciate your recommendation and hope to see you again at Mercedes-Benz of Catonsville!

July 13, 2023

I am very pleased with the service. I did not like the extended time it took to service the vehicle. The extended turnaround was a deviation from the norm so I plan on using Koons goin More

by Bradydaniels
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eliofredo Ayala
Jul 14, 2023 -

Mercedes-Benz of Catonsville responded

Thanks for the feedback! We're glad you were pleased with our service, but we're sorry for the extended wait time. We appreciate your support and we look forward to seeing you again next time here at Mercedes-Benz of Catonsville!

June 24, 2023

The customer service was perfect. The service for my car was quick fast and efficient. Andre was my advisor and is always on top of his game. His customer service is excellent. The d More

by Lew
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andre ….. Service Dept
Jun 26, 2023 -

Mercedes-Benz of Catonsville responded

While we're delighted to hear that Ande demonstrated our commitment to customer service, the rest of your review is very concerning to read. We take claims like this very seriously and I'd like to speak with you directly. Please reach out at your earliest convenience. Thank you, Marianne Queen - Customer Relations Manager - 4438308950

June 15, 2023

I was very pleased with the excellent service I received. The support staff were also excellent. More

by Renee1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
Jun 16, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for working with the Mercedes-Benz of Catonsville team, Renee!

June 10, 2023

Horrible customer service & ignorant & some disrespectful service technicians. Not much loaner to get your car to service. More

by Rashid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yousef
Jun 12, 2023 -

Mercedes-Benz of Catonsville responded

Customer service is our top priority so it's very disappointing to see we've let you down, Rashid. This certainly does not sound like the courteous and accommodating assistance we strive for and I apologize. I understand you're upset, and I'd like to speak with you about your experience directly. If you're willing to discuss this further, please reach out. Thank you, Robert Escobar - Service Manager - 443-860-3272

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