Mercedes-Benz of Catonsville

My experience was not bad eventhoug their prices were not negotiable. It can be your lucky day to secure a good deal. But Tiger Robinson is friendly after all. negotiable. It can be your lucky day to secure a good deal. But Tiger Robinson is friendly after all. More

Stay away, horrible experience purchasing a vehicle here. Avoid this dealership if you can. My new GLE450e was delivered with mechanical issues and instead of a proper resolution, their only solution was to Avoid this dealership if you can. My new GLE450e was delivered with mechanical issues and instead of a proper resolution, their only solution was to force me to put the car in their repair shop—leaving me paying the consequences for a "repaired" new vehicle. Despite weeks of trying to resolve these billing and service issues, the General Manager and Zach Smith had deliberately ignored my messages and played delay games. Low ethical behavior and absolute bad faith conduct. More

Service is always a pleasant experience, especially with Chris. He's taken care of me since the beginning of my 1st mercedes adventure. The service dept. is thorough and determined to help identify any is Chris. He's taken care of me since the beginning of my 1st mercedes adventure. The service dept. is thorough and determined to help identify any issue/concern and work toward resolution. The new renovations at the dealership make it quite comfortable for waiting and service. I live 50 min away and prefer this location always. My sales rep Tiger Robinson was also awesome and quite knowledgeable. Awesome customer service. More

Tiger’s Review I had an outstanding experience working with Tiger at Mercedes-Benz of Catonsville. From start to finish, he was professional, flexible, and truly delivered on everything he promised. Wh with Tiger at Mercedes-Benz of Catonsville. From start to finish, he was professional, flexible, and truly delivered on everything he promised. What stood out most was his ability to navigate the finer details of my requests without missing a beat. He took the time to understand exactly what I was looking for and went above and beyond to make it happen. Nothing felt rushed or overlooked—every step was handled with care and precision. It’s rare to find someone who combines expertise with genuine attentiveness, but Tiger absolutely does. I would confidently recommend him to anyone looking for a seamless, high-quality car buying experience. More

Based on my experience, this dealership is not trustworthy and I would strongly caution others before making any purchase here. Misrepresented vehicle options, refused to return my money, forc trustworthy and I would strongly caution others before making any purchase here. Misrepresented vehicle options, refused to return my money, forced trade-in pressure, and multiple discripencies, bad faith conducts, denial of service, and billing issues. I was double charged and later found significant discrepancies in the documents provided versus my contract and payment records. Despite repeated attempts over several weeks, there has been no meaningful response or clarification. The lack of transparency and ongoing silence reflects very poor business practices and bad faith handling of customer issues. The worst part has been the General Manager’s delibrate lack of responsiveness, delay games and overall mishandling of the situation. Repeated attempts to resolve the issue were ignored, reflecting poor communication and bad faith business practices. More

Can I give them 0 stars? Misled ...I purchased a pre-owned truck through them from out of state and the process was a horror! I am still owed an original spare key and part o Misled ...I purchased a pre-owned truck through them from out of state and the process was a horror! I am still owed an original spare key and part of the money I spent to GET a spare key from my local dealership! We agreed on a cost for the key and that a key would be sent to me - they haven't paid the full agreed upon cost and ... shock... I have NEVER been sent a key by them. This has been going on since December. The Sales Manager and the General Manager have dodged my calls and no one in the company has responded to voicemails left in months. I have it in writing that they will provide me with both the funds and a key - they choose to ghost me instead. They aren't worth the trouble. DON'T DO BUSINESS WITH THESE CROOKS! More

Good afternoon to all! It’s been a pleasure to work with Alex,very professional, attentive and a marvelous disposition. I would definitely recommend koons of Baltimore fo It’s been a pleasure to work with Alex,very professional, attentive and a marvelous disposition. I would definitely recommend koons of Baltimore for their excellence and attention to detail Sergio More

Recently (2/2/26) had service, navigation update, on our 2026 GLE350. Christopher Shall, Service Advisor, was amazing, went out of his way to help. Assistance started a week prior (1/26/26) with a phone con 2026 GLE350. Christopher Shall, Service Advisor, was amazing, went out of his way to help. Assistance started a week prior (1/26/26) with a phone consultation, at the recommendation of Mercedes Corporate Customer Service. When I spoke with Chris, he provided his personal cell, discussed issue and said to call and give heads-up when it was convenient for my wife and I to bring the vehicle in. Friday, Jan 30th he assessed the vehicle and realized it was more then just a setting. Scheduled vehicle for digital update on Monday, Feb 2nd and had a loaner vehicle waiting. Upon completion of work, car was washed and looked great. Once again, can't say enough about Chris. Koons Mercedes-Benz of Catonsville, earned my respect and trust and should be proud to have people like Chris representing them. Additionally, would like to note, this is not the Dealership the vehicle was purchased at, nor is it the closest. Thanks Again, Michelle and Jeffrey Greenberg More

I had an amazing experience purchasing my new Mercedes Benz GLE 53 Coupe. Thank you Mohammed. Benz GLE 53 Coupe. Thank you Mohammed. More