Mercedes-Benz of Catonsville

I had a wonderful experience at Mercedes Benz of Catonsville purchasing my first luxury car. Debbie Powers and Brian Harrigan were professional, honest and dependable. Ms. Powers was exceptional in Catonsville purchasing my first luxury car. Debbie Powers and Brian Harrigan were professional, honest and dependable. Ms. Powers was exceptional in her customer service and she worked hard to make sure I was well informed and satisfied .... I felt just that. I was very impressed with Mr. Harrigan, because, unlike other sales managers that I had met in the past, he was more interested that I was in fact getting the best deal financially and otherwise based on my preferences, so I felt comfortable dealing with him. This was important to me because I hate to feel that people are just interested in making a sale and really do not care about me. I had actually visited another Mercedes Benz dealership on the same day, but was disappointed with their service but after making my initial visit and meeting with Debbie, I told her I would buy the car from her. Great job, Keep up the good work!!! More

I bought my Mazda Miata from Ferd Maloney, and it's been quite a while, but after having such a good experience I wanted to share it. Ferd and I talked over the phone about the car for about a week befo quite a while, but after having such a good experience I wanted to share it. Ferd and I talked over the phone about the car for about a week before I could drive to the dealership, as I live in Northern VA. He gave me accurate information about the vehicles' condition and let me take it on a long test drive and got me a great deal on it, as well as a good value on my possible trade in, although I ended up selling it myself. He was honest and forthright and just a genuinely great salesperson to work with. If you are heading to MB of Catonsville any time soon, I highly recommend asking for Ferd. He will take great care of you. More

After the drive from York Pennsylvania to view a car we found on the internet, we were met by pleasant sales representatives. From the time we walked into the showroom we were treated with respect. found on the internet, we were met by pleasant sales representatives. From the time we walked into the showroom we were treated with respect. Nick was not present so several other employees talked with us until he arrived. That was a very nice gesture.(other garages would have just put us someplace to just sit) As a sales person Nick was not only a good presenter but a good listener. We appreciated working with this dealership. More

Brian and Ferd were extremely friendly and made me happy about my purchase! They were knowledgable, and honest I didn't feel like they were just trying to make a sale. I would recommend them both to anyone about my purchase! They were knowledgable, and honest I didn't feel like they were just trying to make a sale. I would recommend them both to anyone purchasing a Mercedes-Benz. More

Andy and Brian were a pleasure to deal with. Andy was knowledgeable and friendly during the pre-sales process and was very prompt with returning calls and emails. Brian indulged me by sitting down and ex knowledgeable and friendly during the pre-sales process and was very prompt with returning calls and emails. Brian indulged me by sitting down and explaining the pricing structure of my lease in a very clear and concise manner. I look forward to doing business with this dealership again in the future. More

I would most definitely reccomend this dealarship to anyone I know. They have fair prices and the customer service is almost brotherly. I felt so comfortable with Henry and the deal was done within the anyone I know. They have fair prices and the customer service is almost brotherly. I felt so comfortable with Henry and the deal was done within the first minutes I talked to him. He made it so stress free almost like I was just buying something as simple as a television. The whole staff treats you with the upmost respect and I appreciatd that.I walked away with an 07 Mazda Rx-8 happier than I have ever been. Thank you Henry and thank you Mercedes of Catonsville More

Earlier I was not happy with the service but was explained by Martha very well regarding the service. I have changed my opinion regarding the dealer. explained by Martha very well regarding the service. I have changed my opinion regarding the dealer. More

I exchanged emails with Niccolo Brown, concerning the vehicle that I was interested in. Being an out of town buyer, I wanted to make sure the vehicle was still available before I made the 3 hour drive. I vehicle that I was interested in. Being an out of town buyer, I wanted to make sure the vehicle was still available before I made the 3 hour drive. Instead of waiting until the Saturday I had originally told Niccolo. I decided to go that Thursday, when I talked with Ferd Maloney he assured me that the vehicle was still there, and that he will see me when I arrived.From the time I hit the parking lot. Ferd greeted me with a welcoming smile and asked me how was my drive. He backed the car up so that I could see everything the car had to offer. Then he asked me if I had seen the carfax report. I said yes I did when proceeded to show me again. I really did appreciate him showing me the report again, not that I had missed anything, but because it showed me did he really did care. I told Ferd that I was in a hurry, because I wanted to get back on the road.He assured me that they would hurry the car buying process. After signing few documents, Ferd said I'll have to walk you over to our other building to finish signing the remaining documents. He and the other staff there were very attentive, asking we wanted refreshments while we waited. Then I was handed off to Fran King. She was friendly and very easy to talk to.She made sure I understood every document I was signing. Being that I wasn't from the area I asked her about any bbq restaurant in the area. When she began read the rating because she had not been to the one closest to the dealership.The following day I received an email from Niccolo thanking me for my purchase. I don't like the whole car buying process, but I met great people. I would definitely make that drive again for my next purchase. Keep up the great work. More

In my search for a used Toyota Prius I had my reservations about buying from a non-Toyota dealer. Coupled with the fact that it was a high end new car dealership also I almost didn't give them a reservations about buying from a non-Toyota dealer. Coupled with the fact that it was a high end new car dealership also I almost didn't give them a chance. But I was glad I did. They had the only used Prius 2008 or later advertised for less than $18k. Ferd was the first salesman to answer my email request from the previous night. When we arrived we were greeted by Ron and told Ferd was with a customer and would be with us shortly. Ron explained he could help us crunch the numbers after I informed him that was my main concern. My main hurdle was trading in a car and having no money down. I left Mercedes after hearing what they had to say and crossed the street to another dealer while they finished working the numbers. While we were there Ferd called and spoke with my husband. He told him they could pay off my trade and get me the payment I asked for. After NOT getting what I asked for at the "other" dealership. I called Ferd and told him I would come by and hear what they had to say. I went back and with a "no pressure" environment got what I needed. It was a time consuming process but it was a comfortable atmosphere. Ferd made a stressful purchase a fun experience for me. Fran was very professional and knowledgeable with the financing aspect of the transaction. Overall I would definitely recommend "Koons" Mercedes Benz of Catonsville. I LOVE MY NEW PRIUS!!! More