Mercedes-Benz of Catonsville

The service was excellent. The sales representatives made sure we were comfortable and happy with our purchase. The facility is customer friendly. We were impressed with our service and the facility. sure we were comfortable and happy with our purchase. The facility is customer friendly. We were impressed with our service and the facility. More

Overall my experience was good. The sale person, Fred Pitts was friendly and understood exactly what I wanted in a car. The general sales manager,Vitaly Gurvich was extremely courteous and search around Pitts was friendly and understood exactly what I wanted in a car. The general sales manager,Vitaly Gurvich was extremely courteous and search around to find me the exact car that I wanted. They also offered me a good price for my trade and also more than wiiling to earn my business. I can also say that the new car sales manager,Brian Harrigan worked his magic to get my credit approved. There was an issue with how my credit was viewed through the computer but on the actual credit report reflects something different. The only problem that I have is with the finace manager, Fran King. I did not appreciate the attitude and the way she spoke to me. I can understand that it was at the end of the night and she may have been ready to go home but that is no excuse. I also work with customers on a daily basis and you do not go home until the last customer leaves your place of business. If she does not like her profession than she needs to find another profession. Her attitude is a reflection of Mercedes of Catonsville. More

Had a great experience at this dealership second time in my life when I actually went to a dealership without a prearranged deal was in and out just as fast as if the deal was prearranged prior to my visit. my life when I actually went to a dealership without a prearranged deal was in and out just as fast as if the deal was prearranged prior to my visit. Was treated with professionalizing through out the process. There was no need to haggle on pricing the best bottom line price was offered to me right from the start I know this from doing my homework. I would not hastate returning to this dealership for my future needs. Thanks once again Jim Gill Sincerely, Jack Sitar More

I was extremely blessed to have Martin Mcintosh as my salesperson. Martin made me feel as if I was his only client in making any of my concerns his concerns, this was demonstrated in his willingness to s salesperson. Martin made me feel as if I was his only client in making any of my concerns his concerns, this was demonstrated in his willingness to stay late( when I first purchased the vehicle) and come in on his days off (when service was done to the vehicle). In all my years of dealing with car dealerships and salespersons- I have never encountered one like Martin and the Mercedes of Catonsville staff. I am looking forward to my future with them. More

I went into the dealership hoping to walk out with a new Smart Car but didn't expect it to happen. I wasn't as prepared with insurance information as I should have been and the sales representative was incr Smart Car but didn't expect it to happen. I wasn't as prepared with insurance information as I should have been and the sales representative was incredibly patient with me throughout everything. My car was at a point of no return. The sales representative didn't want me leaving with as unsafe of a car that I had. After several hours of work, I drove off the lot with a new Fourtwo Smart Car! The experience at the dealership was amazing. Everyone was incredibly friendly and excited to work with me. Thank you to the dealers. More

Though I did not purchase a Mercedes I was treated as if I was a lifelong, valued customer. I was right on the edge of my warranty period, slightly past actually. That was not a problem. Everything was I was a lifelong, valued customer. I was right on the edge of my warranty period, slightly past actually. That was not a problem. Everything was handled perfectly, in a timely manner. Communications was great. I will definitely return when I'm in the market for a new car. More

first of all, let me just express how pleased I was with the overall experience at this dealership!! Before I stepped in the door, mr. pitts delivered the best introduction to himself and the dealership on the overall experience at this dealership!! Before I stepped in the door, mr. pitts delivered the best introduction to himself and the dealership on the telephone.I went in the same day to find out what would work best for me. mr. pitts explained several programs to me and it was obvious that he knew what he was talking about.got the best trade in ever for my 2004 c230 . Everything was explained to the tee to me from the intro to what car would BEST suit me, the financing of the vehicle,TEST DRIVING,to signing the paper work.All in all, best experience ever. Each person i talked to in this process was so professional at his or her craft in selling this vehicle to me.I left with a smile and I am still smiling. BRIAN WAS ALSO GREAT WITh the financing end as well.the whole team at the dealership was as fine as the car i am driving now!!with that said..kudos to MERCEDES BENZ OF BALTIMORE!! EXCELLENT RATING!! More

Mere words are not enough to express my sincere appreciation for the respect and diligent concern shown toward my husband and me during our visit at the Mercedes-Benz of Catonsville. Nic Brown is appreciation for the respect and diligent concern shown toward my husband and me during our visit at the Mercedes-Benz of Catonsville. Nic Brown is a highly qualified sales associate. Although I was making the purchase, and not my husband, Nic never once made me feel like an incompetent female buyer. In addition to his ability to process a sale, Nic knows about the vehicles he sells. Thank you for the best auto experience ever, which has a span of almost 30 years! I have already started recommending others your way!! Finally, kudos to manager, Fran King, for expediting my documents!!! More

Fred Pitts was an excellent sells man, he walked me through the whole process and worked with his managers Brian Harrigan so that I could receive and excellent deal. I will definitely buy my next car through the whole process and worked with his managers Brian Harrigan so that I could receive and excellent deal. I will definitely buy my next car here. I recommend this dealership to anyone looking for a Mercedes. Ron Covington More

I had an awesome experience with Mercedes Benz of Catonsville. My sales associate (Kody Wood) was very professional, patient, and extremely knowledgeable about the vehicle I purchased. I originally w Catonsville. My sales associate (Kody Wood) was very professional, patient, and extremely knowledgeable about the vehicle I purchased. I originally went into this dealership about 2 1/2 years ago and met Mr. Wood. I explained what I was looking for in a vehicle and he provided all the information I needed at that time and more....so much so, that I came back to seek his service and input which was both valued, respected, and appreciated. At no time, did I feel rushed, overwhelmed, or that he was being pushy. My entire experience from the time I walked through the door to the time I left was by far....THE BEST new car purchase ever. More