Mercedes-Benz of Catonsville

The staff was amazingly friendly,helpful and straightforward in their dealings with us. We never felt we were in any kind of tense poker game. They made us a deal that we wouldn't have thought p straightforward in their dealings with us. We never felt we were in any kind of tense poker game. They made us a deal that we wouldn't have thought possible on our new E350 - a car we found to be the very best in it's class. More

This is the best car buying experience we have had in about 45 years. Everyone we dealt with was very helpful and easy to work with. In addition to Brian and Eugene we worked with Garen Tuniev and Jeff about 45 years. Everyone we dealt with was very helpful and easy to work with. In addition to Brian and Eugene we worked with Garen Tuniev and Jeff Strauss. We left with a vehicle we really like and a deal we think is very good. That is why we feel they represent a top rated dealership. More

Terrible experience having my GL 450 serviced three times so far in 2012. Juan the service manager is rude, and refuses to see the customer's perspective. Don't bother with customer relations or their GM N so far in 2012. Juan the service manager is rude, and refuses to see the customer's perspective. Don't bother with customer relations or their GM Nigel - neither will return calls in an effort to resolve customer complaints. My GL450 has been in their bodyshop for 2 full weeks as of 7/20/12 and non of their management has bothered to return my calls to address all the delays in what should have been a small body repair from a very minor front end collision. I would never recommend buying from this dealership as their service is non-existent. Hiba Elmi More

I contacted Nigel Hayes about a used Mercedes C240 after my neighbor bought a car the previous week. My neighbor was so pleased with the service, professionalism and price. Nigel got me in contact with Ro my neighbor bought a car the previous week. My neighbor was so pleased with the service, professionalism and price. Nigel got me in contact with Ron Howard and Ferd Maloney, these are great people. I have purchased cars in the past from Nigel and his team, they are the BEST! I would recommend Koons Mercedes of Catonsville to anyone lokking to buy a new or used car. Simply put...AWESOME! Thank you, Steve More

RECENTLY PURCHASED A NEW CAR FROM MB OF CANTONSVILLE. STAFF WAS EXTREMELY FIRENDLY AND ATTENTIVE. FRED PITTS, SALES PERSON WAS VERY HELPFUL AND AVAILABLE TO TAKE MY CALLS AND ANSWER ANY QUESTIONS I HAD. STAFF WAS EXTREMELY FIRENDLY AND ATTENTIVE. FRED PITTS, SALES PERSON WAS VERY HELPFUL AND AVAILABLE TO TAKE MY CALLS AND ANSWER ANY QUESTIONS I HAD. VIATALY WAS THE MANAGER WHO WAS VERY INSTRUMENTAL IN THE PURCHASE AS WELL. BOTH MEN WORKED AS A TEAM TO SELL ME A MERCEDES BENZ. I HAD A BMW AND THEY HAVE CONVERTED ME TO A BENZ DIRVER NOW :) LOVING MY NEW CAR! THANKS GUYS, YOU ARE GREAT!! More

We had a great experience with Fred Pittsand Vitaly Gurvich as well as finance person. Whole process was smooth and great and we are satisfied. Gurvich as well as finance person. Whole process was smooth and great and we are satisfied. More

The experience was wonderful. They were very concerned about making sure I got what I wanted and not the other way around. I really appreciate all their help. Steve, the salesperson was new and he did a about making sure I got what I wanted and not the other way around. I really appreciate all their help. Steve, the salesperson was new and he did a good job. He could learn a little more about the car but i am sure that will come with time. Brian was an excellent Manager and did not hesitate to give me the deal I wanted at the price I wanted. I would buy from them again when its time for a new one :) wonderful people. More

Juan did a great job of helping me with my car. I had repeated problems with my tire and Juan helped me repeatedly. Thank you! Margaret Kim repeated problems with my tire and Juan helped me repeatedly. Thank you! Margaret Kim More

After waiting without being acknowledged for about 15-minutes in the showroom of the BMW dealership across Route 40 from Mercedes of Catonsville, I decided to go across the street and take a look at M 15-minutes in the showroom of the BMW dealership across Route 40 from Mercedes of Catonsville, I decided to go across the street and take a look at Mercedes. (I was all set to buy another BMW to replace my 2007 X5, and my intention was to just kill time at the Mercedes Dealership.) At Mercedes of Catonsville I was immediately greeted by a friendly receptionist as I walked through the door, and even though there were a lot of other customers, I was promptly introduced to a sales representative. (The contrast with what I'd encountered across the street was striking.) The representative was very straight forward and easy to work with -- and after a test drive I surprised myself by buying a ML350 BlueTec. The vehicle that I ordered was delivered within the time frame promised. (Although initially it appeared that there might be a delay in delivery, Brian Harrigan called the factory and took steps to assure that I would have my new vehicle when expected.) During the build process I was given regular updates on the status, which was very nice. Because my original sales representative had taken another position, I took delivery of the ML350 from Neville Dick and Brian Harrigan. Both men were highly professional and very knowledgeable. They seemed eager to answer my questions and to make sure that I was fully satisfied. When I asked for help with a minor issue, one of the service technicians, who was off-duty and on his way home at the time, overheard and offered to "take a quick look" to see if he could resolve the issue. Other employees of Mercedes of Catonsville came along to see if they could help, and the issue was quickly resolved through a group effort. I was very impressed. More

I purchased a 2012 Mercedes-Benz SLK 350 as a surprise for my wife for our 30th anniversary. Throughout the entire process Andy and the rest of the dealership staff were great. It took me several weeks for my wife for our 30th anniversary. Throughout the entire process Andy and the rest of the dealership staff were great. It took me several weeks and visits to the dealership to make my final decision and I never felt pressured. Andy helped me select the options and packages to give me the exact car that I wanted, and then searched for the vehicle, finally locating it in Massachusetts, and had it delivered to the dealer in a day. Andy and the rest of the staff even went out of their way to help me surprise my wife on our anniversary by prepping and positioning the car right in front of the front door of the dealership. Overall, it was the best car buying experience I have ever had. More