Mercedes-Benz of Catonsville

This is by far the worse Mercedes benz dealer i been to customer service is really bad specially the service manager he doesn't even know how to approach customers and came to find out the sold me light b customer service is really bad specially the service manager he doesn't even know how to approach customers and came to find out the sold me light bulbs that was not mercedes benz original they wer some cheap brand kind who knows what else they sell that is not OE parts i will never recommend this place not even my worse enemy More

They found my vehicle that I wanted and I love it. Thanks for everything. Sam the general manager made a smooth transaction with my trade and with my new car. Thanks again. Thanks for everything. Sam the general manager made a smooth transaction with my trade and with my new car. Thanks again. More

Juan is the best service advisor I have ever worked with, he is an asset to MB and they should have all service and sales people emulate him. I will stick to this dealership just for Juan's service and his he is an asset to MB and they should have all service and sales people emulate him. I will stick to this dealership just for Juan's service and his attention to detail and needs of the customer. More

My wife and I live in Penna. We were looking for a BMW 335 Xi in our area. We expanded our search and saw the perfect car in Maryland. We did not want to drive to Maryland, however, our email exchanges an 335 Xi in our area. We expanded our search and saw the perfect car in Maryland. We did not want to drive to Maryland, however, our email exchanges and phone conversation with Girard Wright convinced us that the long trip would be worth it - and it was. We have been in many dealerships during our car buying years, but never have we been treated so well by so many staff. The General Sales Manager was just fantastic. Wesley Peterson was just great. And Mr. Wright made our day and kept me and my wife singing his praises all the way back to PA. Mr. Wright is the reason we came all the way to Maryland. Thanks again to a great sales team and much success in the future. Donald & Darla Moody More

On June 1, 2013, I purchased a Lexus fora little less than 30k . That day a friend pointed out that there may be some problem with my car door after the sales man repeatly open and closed it to mk the than 30k . That day a friend pointed out that there may be some problem with my car door after the sales man repeatly open and closed it to mk the door stay closed . We noticed after the dealer cleaned the car there was water and fog in the head lights. Nigul wrote me a service order. I took the car hm a couple days later my dash read oil maintenance soon. I called my SP he called me back nearly 2 weeks later. Couple days later my 13yr old son and i were pulled over by police, I was asked was my car stolen., and my license plates do not match the car. I called my sales person to. More

In fairness to this dealership, my salesperson and In fairness to this dealership, my salesperson and finance person were great. My complaint is the way my trade was handled. I was told my trade was " In fairness to this dealership, my salesperson and finance person were great. My complaint is the way my trade was handled. I was told my trade was "unsellable" on their lot and would have to be wholesaled, hence the low price. I traded it on a Thursday. Imagine my dismay when I saw it on their website on Sunday and the retailed it out on Tuesday at a $3000 premium over what they gave me. Not bad for an "unsellable" truck. I have worked at many different levels at car dealerships including sales. I have purchased over 40 cars in 27 years , know many people in the business - including people who work at their sister stores- and have never heard or had this happen before. How about giving me some of that "unsellable" money back? More

Dealership staff exceedes customer's expectations! Mr. Harrigan the Sales Manager went to great lenghts to make sure I got car I wanted. Mr. Tuniev our Sales Representative traveled to us because the Mr. Harrigan the Sales Manager went to great lenghts to make sure I got car I wanted. Mr. Tuniev our Sales Representative traveled to us because there is no Mercedes-Benz dealer in our town and brought us to the dealership for delivery of the car. Mr. Harrigan showed us the great value of purchasing the car I bought. Financing was fully taken care of at a great rate. It was our 5th Mercedes and now I would only buy a Mercedes-Benz at this dealership. More

Service folks are very respectful, helpful and make you feel welcome. The sales folks will not pay attention to you if you do not look like you have money. Parts folks are very helpful and very knowledgab feel welcome. The sales folks will not pay attention to you if you do not look like you have money. Parts folks are very helpful and very knowledgable. Displays are very intimidating, would like to see more of what a common person can afford. Something from 30,000 - 80,000 and not 80,000 to 200,000. A sales person almost hit me walking because he was on his cell phone. I don't think he ever saw me. The other sales folks were on their computers surfing the internet. I am not sure what they are doing as they kept on typing as if they were typing a book report. I looked at each and everyone of them from a woman near the 101,000 V8 twin turbo ML to the people in the offices. More

I had an absolutely great experience purchasing my New 2013 Mercedes Benz GLK 350 4Matic from Mercedes Benz of Catonsville. My Sales Consultant Andy, was the best. He listened to me to determine my wants 2013 Mercedes Benz GLK 350 4Matic from Mercedes Benz of Catonsville. My Sales Consultant Andy, was the best. He listened to me to determine my wants and my needs. He was not pushy but was very diligent in earning my business. This Dealership beat every other MB dealership's deal and I am so glad I chose them over the other Dealers. The Sales Manager Brian Harrigan was also eager to earn my business and was very transparent regarding Profit, Interest Rates and Products. This in itself made them well deserving of my business. In addition, when it was time to sign for my car, the Finance Manager did not try to sell me additional products that I did not need. Thank you again for such a wonderful experience and if I know anyone looking for a Mercedes Benz, I will definitely refer them to this Dealer. More