Mercedes-Benz of Catonsville

Overall Great Job!. Erik is certainly so wonderful to do business with!...... Overall, Erik made my purchase of a C300 from his establishment such a great experience!!... Erik is certainly so wonderful to do business with!...... Overall, Erik made my purchase of a C300 from his establishment such a great experience!!.... Thanks! More

Great Job Erik ! I had Erik as my salesman and he did a great job - after many dealerships and test drives he made sure i found the right car - I was in no hurry to bu I had Erik as my salesman and he did a great job - after many dealerships and test drives he made sure i found the right car - I was in no hurry to buy, but when i was ready they made the whole process easier than i have ever thought it would be. I will be recommending him to other people looking for a car used or new for a long time ! thanks erik ! - sean More

Wonderful experience of buying a used Mercedes Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and beyond making sure I was satisfied with my purchase. Dennis was always very upfront about all costs involved and very knowledgeable about the car I was considering. Once I made the decision, Ty made sure all paperwork was completed with no hassle, and he was a pleasure to deal with. Thanks to Dennis, I have my first MB and the model I have always wanted ! More

This is by far the worse Mercedes benz dealer i been to customer service is really bad specially the service manager he doesn't even know how to approach customers and came to find out the sold me light b customer service is really bad specially the service manager he doesn't even know how to approach customers and came to find out the sold me light bulbs that was not mercedes benz original they wer some cheap brand kind who knows what else they sell that is not OE parts i will never recommend this place not even my worse enemy More

They found my vehicle that I wanted and I love it. Thanks for everything. Sam the general manager made a smooth transaction with my trade and with my new car. Thanks again. Thanks for everything. Sam the general manager made a smooth transaction with my trade and with my new car. Thanks again. More

Juan is the best service advisor I have ever worked with, he is an asset to MB and they should have all service and sales people emulate him. I will stick to this dealership just for Juan's service and his he is an asset to MB and they should have all service and sales people emulate him. I will stick to this dealership just for Juan's service and his attention to detail and needs of the customer. More

My wife and I live in Penna. We were looking for a BMW 335 Xi in our area. We expanded our search and saw the perfect car in Maryland. We did not want to drive to Maryland, however, our email exchanges an 335 Xi in our area. We expanded our search and saw the perfect car in Maryland. We did not want to drive to Maryland, however, our email exchanges and phone conversation with Girard Wright convinced us that the long trip would be worth it - and it was. We have been in many dealerships during our car buying years, but never have we been treated so well by so many staff. The General Sales Manager was just fantastic. Wesley Peterson was just great. And Mr. Wright made our day and kept me and my wife singing his praises all the way back to PA. Mr. Wright is the reason we came all the way to Maryland. Thanks again to a great sales team and much success in the future. Donald & Darla Moody More

On June 1, 2013, I purchased a Lexus fora little less than 30k . That day a friend pointed out that there may be some problem with my car door after the sales man repeatly open and closed it to mk the than 30k . That day a friend pointed out that there may be some problem with my car door after the sales man repeatly open and closed it to mk the door stay closed . We noticed after the dealer cleaned the car there was water and fog in the head lights. Nigul wrote me a service order. I took the car hm a couple days later my dash read oil maintenance soon. I called my SP he called me back nearly 2 weeks later. Couple days later my 13yr old son and i were pulled over by police, I was asked was my car stolen., and my license plates do not match the car. I called my sales person to. More

In fairness to this dealership, my salesperson and In fairness to this dealership, my salesperson and finance person were great. My complaint is the way my trade was handled. I was told my trade was " In fairness to this dealership, my salesperson and finance person were great. My complaint is the way my trade was handled. I was told my trade was "unsellable" on their lot and would have to be wholesaled, hence the low price. I traded it on a Thursday. Imagine my dismay when I saw it on their website on Sunday and the retailed it out on Tuesday at a $3000 premium over what they gave me. Not bad for an "unsellable" truck. I have worked at many different levels at car dealerships including sales. I have purchased over 40 cars in 27 years , know many people in the business - including people who work at their sister stores- and have never heard or had this happen before. How about giving me some of that "unsellable" money back? More