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Mercedes-Benz of Catonsville
Catonsville, MD
364 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 364 reviews
September 09, 2014
Excellent Experience! Erik Hershan was excellent in making this a smooth purchase. He's professional and courteous and very knowledgeable about his product line. I'd do b Erik Hershan was excellent in making this a smooth purchase. He's professional and courteous and very knowledgeable about his product line. I'd do business with him again in the future. Thank you! More
by jonk2
Employees Worked With
Erik Hershan
July 02, 2014
Dennis understands The Natural Laws of the Universe- I purchased the Vehicle from a reputable and seasoned man who stands behind his words. I appreciate Dennis Epps because he understands the Laws of Suc I purchased the Vehicle from a reputable and seasoned man who stands behind his words. I appreciate Dennis Epps because he understands the Laws of Success, the Laws of Attraction, and the law of Reciprocation. No one cares how much you know until they know how much you care. Dennis pleasantly initiated contact with me and kept me engaged by respectfully checking my interest to purchase a vehicle. He offered me the pleasant experience to purchase when I wanted on my timeline without high pressured tactics. I visited the dealership multiple times with my family to make sure they were comfortable with the vehicle also and Dennis was very kind to oblige them. Dennis went above and beyond his responsibilities and exceeded my expectations. I am excited to offer my praise for his professional, and personal extension of himself. I am happy I met him for the purchase of my vehicle my experience was very satisfying. More
by GC13
Employees Worked With
Dennis Epps
June 28, 2014
Internet sales My husband and I were looking to trade our truck in for a newer version, which led us to Mercedes Benz of Cantonvile. Erik greated us at the door and My husband and I were looking to trade our truck in for a newer version, which led us to Mercedes Benz of Cantonvile. Erik greated us at the door and took care of us til the end of the deal. His attention to detail and swift execution of the paper work made purchasing a car less like a hassle. Everyone at Mercedes Benz of Cantonvile were friendly and helpful at making sure we were pleased with our purchase. We will certainly be returning customers. More
by RainaMcDowell
Employees Worked With
Erik Hershan
May 19, 2014
Great Customer Service Erik was very helpful. He was very eager to help and provide information and trying to work out a deal. I would definitely recommend Erik to my other Erik was very helpful. He was very eager to help and provide information and trying to work out a deal. I would definitely recommend Erik to my other friends that are interested in buying Mercedes. More
by deepak1989
Employees Worked With
Erik Hershan , Destin Kahl
May 09, 2014
Dennis Epps I found the overall experience to be good. Dennis Epps was friendly and knowledgeable about the product line. He extended himself and made us feel w I found the overall experience to be good. Dennis Epps was friendly and knowledgeable about the product line. He extended himself and made us feel welcomed. His follow up contact to extend any additional service was comforting. More
by 2ndmercedes
Employees Worked With
Dennis Epps
April 29, 2014
Overall Great Job!. Erik is certainly so wonderful to do business with!...... Overall, Erik made my purchase of a C300 from his establishment such a great experience!!... Erik is certainly so wonderful to do business with!...... Overall, Erik made my purchase of a C300 from his establishment such a great experience!!.... Thanks! More
by Kofi
Employees Worked With
Erik Hershan
April 24, 2014
Great Job Erik ! I had Erik as my salesman and he did a great job - after many dealerships and test drives he made sure i found the right car - I was in no hurry to bu I had Erik as my salesman and he did a great job - after many dealerships and test drives he made sure i found the right car - I was in no hurry to buy, but when i was ready they made the whole process easier than i have ever thought it would be. I will be recommending him to other people looking for a car used or new for a long time ! thanks erik ! - sean More
by seanscores
Employees Worked With
Erik
April 22, 2014
Wonderful experience of buying a used Mercedes Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and beyond making sure I was satisfied with my purchase. Dennis was always very upfront about all costs involved and very knowledgeable about the car I was considering. Once I made the decision, Ty made sure all paperwork was completed with no hassle, and he was a pleasure to deal with. Thanks to Dennis, I have my first MB and the model I have always wanted ! More
by iskender
Employees Worked With
Dennis Epps, Ty Hammonds, Destin Kahl
January 08, 2014
Andy (Mou) made the entire car-buying process as pleasant as possible. Even before my arrival at the dealership, Andy was very helpful and reached out, without overdoing it. Upon arrival at the dealership, h as possible. Even before my arrival at the dealership, Andy was very helpful and reached out, without overdoing it. Upon arrival at the dealership, he was quick to get us settled and immediately showed me to the cars that I was interested in. After picking out my top choice, we came back inside the dealership and worked on the numbers and proceeded with the purchase. Experiences and impressions such as those that Andy provided to us, along with brand loyalty, are key in ensuring that customers come back time and again for future purchases. Andy was knowledgeable and patient, and on top of that, I didn't feel pressured that day. The whole process was unlike any other car-buying experiences I've had in the past. I am beyond glad that I came to Mercedes-Benz of Catonsville and for Andy's help. Ty (Hammonds) made the entire 'financial' portion of the process as painless as possible! Patient, understanding, and helpful, Ty provided above par service in ensuring that I get the best rates possible. Overall, this has been the best car buying experience I've had! Thank you Andy and Ty! I look forward to sharing my positive experience at Mercedes-Benz of Catonsville to my network of family, friends, and colleagues. Mercedes-Benz of Catonsville is lucky to have these two gentlemen on their team! More
by rdinglas814
Employees Worked With
Andy Mou, Ty Hammonds
December 04, 2013
This is by far the worse Mercedes benz dealer i been to customer service is really bad specially the service manager he doesn't even know how to approach customers and came to find out the sold me light b customer service is really bad specially the service manager he doesn't even know how to approach customers and came to find out the sold me light bulbs that was not mercedes benz original they wer some cheap brand kind who knows what else they sell that is not OE parts i will never recommend this place not even my worse enemy More
by E63 amg
Employees Worked With
Juan Ayala, Mark Bisaha, Mike Cohen, Yim King, Chris Mester
