Mercedes-Benz of Catonsville

Awesome customer service!!! My 22 year old daughter was stranded in Baltimore and this dealership stayed open an extra hour so that her car could get towed and she could get a lo My 22 year old daughter was stranded in Baltimore and this dealership stayed open an extra hour so that her car could get towed and she could get a loaner and wouldn't be stranded in downtown Baltimore by herself. Can't thank you enough More

Purchase experience This dealer is very good right up until you sign on the dotted line. Then the follow up stops completely. If you are an out of town buyer, don't even This dealer is very good right up until you sign on the dotted line. Then the follow up stops completely. If you are an out of town buyer, don't even consider this dealer. There was literally ZERO follow up. I left messages for the sales manager and they were not returned. It was a surprise to me because during the negotiation, they were very attentive. But the follow up is among the worst I've ever experienced. UPDATE: As aforementioned, my deal fell through. Now, nearly a month later, my down payment has yet to be returned. We have called multiple times. The latest excuse was the person who cut the checks was on vacation. Yes. Apparently Mercedes Benz of Catonsville has only 1 person who is able to sign checks! Avoid this dealer at all costs. I feel like I am dealing with a "tote the note" used car dealer. The level of either incompetence or outright lack of integrity is stunning. More

Rude to my son!!!! I went there today to purchase a CLA .. the salesman was nice.. Although the manager was horrible..my son had a real question about trade.. That's whe I went there today to purchase a CLA .. the salesman was nice.. Although the manager was horrible..my son had a real question about trade.. That's when the manager told my son DO NOT YELL AT ME. I WILL NEVER HAVE A CHILD YELL AT ME.. when I asked the manager to apologize to my son he refused!! Shame on this dealership and there lousy management!!! More

"Well Worth the Drive back to Catonsville". Working with Erik was one of the best auto sales experiences I've ever had. It was my first experience with the Catonsville Team..my congrats to the Working with Erik was one of the best auto sales experiences I've ever had. It was my first experience with the Catonsville Team..my congrats to the whole team for their professional and courteous service. Would gladly recommend Erik to anyone. More

Dennis understands The Natural Laws of the Universe- I purchased the Vehicle from a reputable and seasoned man who stands behind his words. I appreciate Dennis Epps because he understands the Laws of Suc I purchased the Vehicle from a reputable and seasoned man who stands behind his words. I appreciate Dennis Epps because he understands the Laws of Success, the Laws of Attraction, and the law of Reciprocation. No one cares how much you know until they know how much you care. Dennis pleasantly initiated contact with me and kept me engaged by respectfully checking my interest to purchase a vehicle. He offered me the pleasant experience to purchase when I wanted on my timeline without high pressured tactics. I visited the dealership multiple times with my family to make sure they were comfortable with the vehicle also and Dennis was very kind to oblige them. Dennis went above and beyond his responsibilities and exceeded my expectations. I am excited to offer my praise for his professional, and personal extension of himself. I am happy I met him for the purchase of my vehicle my experience was very satisfying. More

Internet sales My husband and I were looking to trade our truck in for a newer version, which led us to Mercedes Benz of Cantonvile. Erik greated us at the door and My husband and I were looking to trade our truck in for a newer version, which led us to Mercedes Benz of Cantonvile. Erik greated us at the door and took care of us til the end of the deal. His attention to detail and swift execution of the paper work made purchasing a car less like a hassle. Everyone at Mercedes Benz of Cantonvile were friendly and helpful at making sure we were pleased with our purchase. We will certainly be returning customers. More

Great Customer Service Erik was very helpful. He was very eager to help and provide information and trying to work out a deal. I would definitely recommend Erik to my other Erik was very helpful. He was very eager to help and provide information and trying to work out a deal. I would definitely recommend Erik to my other friends that are interested in buying Mercedes. More