Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Catonsville
Catonsville, MD
365 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 365 reviews
June 30, 2015
Purchased experience!!! About a month ago my wife decided to surprised me with a new ML350, I was quite shocked to hear of the warm and great reception received from Ahmer Za About a month ago my wife decided to surprised me with a new ML350, I was quite shocked to hear of the warm and great reception received from Ahmer Zaman who guided her through the process and every step of the way. Mr. Zaman was helpful eager to help and ready to answer any question(s). From my wife feedback, Ahmer changed her opinion regarding car salesman. Since getting the car, I have visited the dealership and on numerous occasions and still prove himself to be a true gentleman. He is truly a man of his word. Looking forward to purchasing the next car with Mr. Zaman assistance. -James More
by jberlus
Employees Worked With
Ahmer Zaman
June 26, 2015
EXCELLENT EXPERIENCE WITH ERIC HERSHAN & MB OF CATONSVILLE. We have lived in various parts of the USA and have owned a half-dozen Mercedes-Benz cars over the last two decades. We did a comprehensive search t We have lived in various parts of the USA and have owned a half-dozen Mercedes-Benz cars over the last two decades. We did a comprehensive search the last month in an effort to buy a top-of-the-line recent model car, preferably a Mercedes Benz. Eric Hershan of Mercedes Benz of Catonsville worked with us very effectively. Eric understood our priorities, and largely because of his efforts, we bought a terrific one-owner E-350 from MB of Catonsville, this even though we had competitive offers from other dealerships. And even after we took possession of our newest Mercedes, Eric was still there for us and answered our questions faithfully. More
by Ritter
Employees Worked With
Eric HERSHAN , Destin Kahl
May 29, 2015
M350 Service Juan Ayala was my service adviser. His customer service is exemplary. My wife's vehicle was in and out in a timely fashion. a very enjoyable experienc Juan Ayala was my service adviser. His customer service is exemplary. My wife's vehicle was in and out in a timely fashion. a very enjoyable experience! More
by Arlandis
Employees Worked With
Juan Ayala
May 28, 2015
I had great service I had a brief experience purchasing a car there. I communicated by email and everything that was agreed upon was honored. There were no tricks or unco I had a brief experience purchasing a car there. I communicated by email and everything that was agreed upon was honored. There were no tricks or uncomfortable pressures to purchase extra things. I didn't feel insulted by xxxxxxxx salesmen tactics like one might at other dealerships. I'd have to say, my best experience was with Wesley, but everyone was really friendly there. My only gripe was that they added a $300 processing fee, but I let it slide in the grand scheme of things. More
by review_C15
Employees Worked With
Jason Richardson, Erik Hershan, Wesley Peterson
May 15, 2015
6th Mercedes Benz Purchase And Best Experience Ever! This was my 6th Mercedes Benz vehicle purchase, and by far this was my best experience ever. I will never buy another Mercedes Benz from any other de This was my 6th Mercedes Benz vehicle purchase, and by far this was my best experience ever. I will never buy another Mercedes Benz from any other dealership. More
by 07cars
Employees Worked With
Sammy
May 04, 2015
Satisfied Customer I was in the market for a used car for around $12,000. While looking at cars at a nearby dealership, I decided to swing by to see a Hyundai Sonata at I was in the market for a used car for around $12,000. While looking at cars at a nearby dealership, I decided to swing by to see a Hyundai Sonata at Koons. I was hesitant to go to a Mercedes dealership, since their typical sale is many times what I had to spend, but the car I was interested in was competitively priced and, even if I decided it wasn't what I wanted, I was planning to use the price as leverage with the other dealership. I called ahead to confirm the car was available and Erik was assigned to help me. Unlike other salespeople I'd worked with elsewhere, Erik was friendly, laid back, and never pushy. While he obviously would have liked to sell me the car that day, I wasn't ready to buy without looking more and he was respectful of that. He warned me about some deceptive pricing the nearby dealership used and looked up the VIN on CarFax for their car. When the report had nothing negative to say, he was honest about it. During the following week Erik followed up but was not pushy. He responded to my questions in a timely manor and was willing to use email/text, which many sales people resist but is far more convenient for me. Once I decided to purchase the car, the price we agreed on was the price I paid... no deceptive sales gimmicks. On the day I need to purchase the car I was on a very tight schedule. Erik got paperwork together before I arrived and, although traffic was far worse than I anticipated and I arrived about an hour later than scheduled, the sale went relatively quickly and I made it to the airport just in time for my flight. Though I dislike the car buying process and tend to be distrustful of sales people, Erik made the process easy and never gave me reason not to trust him. I feel like I got a fair price and am satisfied with my purchase thus far. I'd recommend Erik to anybody looking to buy a new car... Mercedes or otherwise. More
by S
Employees Worked With
Erik Hershan, Wesley Peterson
April 24, 2015
Quick, Fair and Painless Just purchased a new Mercedes E350 and I couldn't be more satisfied, not only with the car, but with the car buying process as well. Here's why: When Just purchased a new Mercedes E350 and I couldn't be more satisfied, not only with the car, but with the car buying process as well. Here's why: When I called the dealership Erik Hershan, the salesman, took my call, after I failed to connect by live chat, my failure, not his. I appreciated the direct, no nonsense approach he took when I had him price the car and asked for a certain amount on my trade in. He got me a great price (less than I thought I would have to pay) and a fair amount for my trade in. He didn't "beat around the bush" when I asked for something he couldn't deliver and was quick to agree to the things, or get approval for them, when he thought he could. When it was time to close the deal, there were no hidden surprises in the paper work---all of the numbers lined up the way he said they would. He got me in and out of there in record time because he had all paper work lined up and ready to go when I got there. I didn't feel pressured to purchase anything more, even though I was offered additional packages, and he took the time to show me the basic features I needed to understand, and kept the fluff to a minimum because he could tell I really wasn't interested in every minute detail; although, I could tell that he would have give me the full tutorial if I wanted it. Needless to say: I would, and have all ready, recommended Mercedes of Catonsville to a friend. More
by markp123
Employees Worked With
Kristen? Not Sure.
March 08, 2015
Eric is a Honest no BS Kind of Guy I was in the market for a new car and just walked in off the Street to give a MB Try . Erik Hershan was my sales person he made it so painless for my I was in the market for a new car and just walked in off the Street to give a MB Try . Erik Hershan was my sales person he made it so painless for my wife and I.He found the perfect car at a great price . He followed up after the sale to make sure all was in good order. I would do it again. More
by R Leclaire
Employees Worked With
Erik Hershan
February 15, 2015
Right on time I was driving and my check engine light came on, I pulled over and call Mercedes-Benz of catonsville, the young receptionist was very pleasant when sh I was driving and my check engine light came on, I pulled over and call Mercedes-Benz of catonsville, the young receptionist was very pleasant when she informed me that I could come in right away for someone to assist me. Once I got there the service advisor Steve spoke with me regarding my concerns then he immediately pulled my car in for a diagnostic test to assess the problem. Afterwards they cleaned my car which was a plus. Steve gave me a printout of the problems concerning my car and said he would follow-up with me in a couple of weeks. I was very pleased. More
by tonic
Employees Worked With
Steve Moye
February 14, 2015
Dennis actually listens to and understands the customer. The entire dealership was awesome but Dennis Epps was the most helpful, straightforward, and honest salesperson I've ever encountered. He listened to The entire dealership was awesome but Dennis Epps was the most helpful, straightforward, and honest salesperson I've ever encountered. He listened to what I wanted, didn't try to waste my time, didn't try to sell me what I didn't want, couldn't afford , or didn't want to afford. Ultimately, Dennis put together a great deal with minimal hassle or BS. I was buying a used "off brand" (non-Mercedes) and I was treated the same as if I had been in there to buy a brand new (and much more expensive) Mercedes. He was efficient, extremely knowledgeable, and incredibly helpful. No nickle and diming me, wanted me to leave happy, and truly put together a good deal, without pressure. I've had some horrible and some decent car buying experiences, but Mercedes Benz of Catonsville, and particularly Dennis Epps, was simply the best. I can't believe I'm taking the time to actually write a review, but if it can help others to use Dennis Epps (and MB of Catonsvillle), then it's worth it. More
by Greg R
Employees Worked With
Kristen in Finance, Dennis Epps
