Mercedes-Benz of Catonsville

Quick, Fair and Painless Just purchased a new Mercedes E350 and I couldn't be more satisfied, not only with the car, but with the car buying process as well. Here's why: When Just purchased a new Mercedes E350 and I couldn't be more satisfied, not only with the car, but with the car buying process as well. Here's why: When I called the dealership Erik Hershan, the salesman, took my call, after I failed to connect by live chat, my failure, not his. I appreciated the direct, no nonsense approach he took when I had him price the car and asked for a certain amount on my trade in. He got me a great price (less than I thought I would have to pay) and a fair amount for my trade in. He didn't "beat around the bush" when I asked for something he couldn't deliver and was quick to agree to the things, or get approval for them, when he thought he could. When it was time to close the deal, there were no hidden surprises in the paper work---all of the numbers lined up the way he said they would. He got me in and out of there in record time because he had all paper work lined up and ready to go when I got there. I didn't feel pressured to purchase anything more, even though I was offered additional packages, and he took the time to show me the basic features I needed to understand, and kept the fluff to a minimum because he could tell I really wasn't interested in every minute detail; although, I could tell that he would have give me the full tutorial if I wanted it. Needless to say: I would, and have all ready, recommended Mercedes of Catonsville to a friend. More

Eric is a Honest no BS Kind of Guy I was in the market for a new car and just walked in off the Street to give a MB Try . Erik Hershan was my sales person he made it so painless for my I was in the market for a new car and just walked in off the Street to give a MB Try . Erik Hershan was my sales person he made it so painless for my wife and I.He found the perfect car at a great price . He followed up after the sale to make sure all was in good order. I would do it again. More

Right on time I was driving and my check engine light came on, I pulled over and call Mercedes-Benz of catonsville, the young receptionist was very pleasant when sh I was driving and my check engine light came on, I pulled over and call Mercedes-Benz of catonsville, the young receptionist was very pleasant when she informed me that I could come in right away for someone to assist me. Once I got there the service advisor Steve spoke with me regarding my concerns then he immediately pulled my car in for a diagnostic test to assess the problem. Afterwards they cleaned my car which was a plus. Steve gave me a printout of the problems concerning my car and said he would follow-up with me in a couple of weeks. I was very pleased. More

Dennis actually listens to and understands the customer. The entire dealership was awesome but Dennis Epps was the most helpful, straightforward, and honest salesperson I've ever encountered. He listened to The entire dealership was awesome but Dennis Epps was the most helpful, straightforward, and honest salesperson I've ever encountered. He listened to what I wanted, didn't try to waste my time, didn't try to sell me what I didn't want, couldn't afford , or didn't want to afford. Ultimately, Dennis put together a great deal with minimal hassle or BS. I was buying a used "off brand" (non-Mercedes) and I was treated the same as if I had been in there to buy a brand new (and much more expensive) Mercedes. He was efficient, extremely knowledgeable, and incredibly helpful. No nickle and diming me, wanted me to leave happy, and truly put together a good deal, without pressure. I've had some horrible and some decent car buying experiences, but Mercedes Benz of Catonsville, and particularly Dennis Epps, was simply the best. I can't believe I'm taking the time to actually write a review, but if it can help others to use Dennis Epps (and MB of Catonsvillle), then it's worth it. More

Best car buying experience ever! I just bought a new Mercedes from Erik at MB of Catonsville and I love the car. I drove past two closer MB dealerships to get to MB of Catonsville bec I just bought a new Mercedes from Erik at MB of Catonsville and I love the car. I drove past two closer MB dealerships to get to MB of Catonsville because they had better pricing. But working with Erik made that decision even better. Erik is a true professional and made the process quick and easy. They didn't have the exact car that I wanted on the lot, but Erik located the perfect car and had it delivered the next business day. If you're in the market for a great car, great service and a great price see Erik and you won't be sorry. More

Exceptional Service Please let me say that I have never previously have written any online reviews. In this case, I felt compelled to share my experience with Mercedes Be Please let me say that I have never previously have written any online reviews. In this case, I felt compelled to share my experience with Mercedes Benz of Catonsville and particularly with the salesperson, Erik Hershan. I initially purchased a 2015 C300 but I had originally wanted the C400 but it was not available at the time as that model is hard to come by. Unfortunately, my C300 seats developed an MB Tex "bleeding seat" problem and the part for replacement was on back order for up to two months. Mr. Hershan and the dealership was able to contact Mercedes Benz for them to arrange a trade-in of the C300 to C400 that I had really wanted initially. I believe they went above and beyond and turned what could potentially be a very frustrating experience into a truly exceptional one. This is my first Mercedes Benz and if this is the type of service I am going to receive, I plan to stay with the company and in particular, this dealership, for a long time. More

Worst Purchasing Experience I Have ever Had! As a Knowledgeable Consumer when It comes to buying cars This experience was to say the least: Unprofessional, chaotic, way too time consuming. Havin As a Knowledgeable Consumer when It comes to buying cars This experience was to say the least: Unprofessional, chaotic, way too time consuming. Having family in the Car business I expect to have some negotiation taking place but there is a fine line between negotiating and being taken for a ride! I can appreciate that the Dealership is looking to make profit, However, I am also aware of the bottom line value of the vehicle. Please Do your Homework before purchasing a vehicle and know how the dealership has a huge markup on their MSRP. More