Mercedes-Benz of Catonsville

Lease Experience My daughter and son-in-law took me to this dealership, and I have been more than pleased. I am telling all my friends, business associates, and family My daughter and son-in-law took me to this dealership, and I have been more than pleased. I am telling all my friends, business associates, and family about the great customer service I have experienced. My consultant, Dennis Epps, carefully explained the attributes of the GLK 350. Mr. Epps took me for a ride, describing the features of the SUV. Then I drove what I soon discovered was pure luxury. This is my second lease and I am loving the ride. More

The dealership has me for life I stopped in to have my car serviced when I saw the new C300 in the showroom. After finalizing my paperwork for the service Steve walked over casually I stopped in to have my car serviced when I saw the new C300 in the showroom. After finalizing my paperwork for the service Steve walked over casually asked if I wanted any more information - he ensured he wasn't interrupting anything and was extremely respectful. As I found out throughout the rest of the day his level of professionalism and overall demeanor is what companies should strive to have. I've never felt so comfortable while talking to a "sales person" in my life. I didn't have a single question left unanswered, objection or feeling of haste throughout the process from start to finish. After some back and forth with Financing, I was slid a paper with "You win!" handwritten at the top. This is one of the few times that I actually felt the way it was presented. After this, a few handshakes and some paperwork I was introduced to Juliana who walked over with enthusiasm and an iPad. She flipped through the technology included in the car, asking if I had any questions about any of it. If I did, she would check the box and I would be sent more information / details. Nice to have for the future if needed. She also ensured I didn't have any questions before I drove my new car off the lot. Overall, extremely pleasant (and to be honest: impressive) experience that will resonate with me for years. They've earned my business for life. Bottom line: I know that they're never going to give me the run around or desert me when I reach out with a question. I don't think they'll ever let me down, nor will I ever have to say goodbye. More

Purchased experience!!! About a month ago my wife decided to surprised me with a new ML350, I was quite shocked to hear of the warm and great reception received from Ahmer Za About a month ago my wife decided to surprised me with a new ML350, I was quite shocked to hear of the warm and great reception received from Ahmer Zaman who guided her through the process and every step of the way. Mr. Zaman was helpful eager to help and ready to answer any question(s). From my wife feedback, Ahmer changed her opinion regarding car salesman. Since getting the car, I have visited the dealership and on numerous occasions and still prove himself to be a true gentleman. He is truly a man of his word. Looking forward to purchasing the next car with Mr. Zaman assistance. -James More

EXCELLENT EXPERIENCE WITH ERIC HERSHAN & MB OF CATONSVILLE. We have lived in various parts of the USA and have owned a half-dozen Mercedes-Benz cars over the last two decades. We did a comprehensive search t We have lived in various parts of the USA and have owned a half-dozen Mercedes-Benz cars over the last two decades. We did a comprehensive search the last month in an effort to buy a top-of-the-line recent model car, preferably a Mercedes Benz. Eric Hershan of Mercedes Benz of Catonsville worked with us very effectively. Eric understood our priorities, and largely because of his efforts, we bought a terrific one-owner E-350 from MB of Catonsville, this even though we had competitive offers from other dealerships. And even after we took possession of our newest Mercedes, Eric was still there for us and answered our questions faithfully. More

M350 Service Juan Ayala was my service adviser. His customer service is exemplary. My wife's vehicle was in and out in a timely fashion. a very enjoyable experienc Juan Ayala was my service adviser. His customer service is exemplary. My wife's vehicle was in and out in a timely fashion. a very enjoyable experience! More

I had great service I had a brief experience purchasing a car there. I communicated by email and everything that was agreed upon was honored. There were no tricks or unco I had a brief experience purchasing a car there. I communicated by email and everything that was agreed upon was honored. There were no tricks or uncomfortable pressures to purchase extra things. I didn't feel insulted by xxxxxxxx salesmen tactics like one might at other dealerships. I'd have to say, my best experience was with Wesley, but everyone was really friendly there. My only gripe was that they added a $300 processing fee, but I let it slide in the grand scheme of things. More

6th Mercedes Benz Purchase And Best Experience Ever! This was my 6th Mercedes Benz vehicle purchase, and by far this was my best experience ever. I will never buy another Mercedes Benz from any other de This was my 6th Mercedes Benz vehicle purchase, and by far this was my best experience ever. I will never buy another Mercedes Benz from any other dealership. More

Satisfied Customer I was in the market for a used car for around $12,000. While looking at cars at a nearby dealership, I decided to swing by to see a Hyundai Sonata at I was in the market for a used car for around $12,000. While looking at cars at a nearby dealership, I decided to swing by to see a Hyundai Sonata at Koons. I was hesitant to go to a Mercedes dealership, since their typical sale is many times what I had to spend, but the car I was interested in was competitively priced and, even if I decided it wasn't what I wanted, I was planning to use the price as leverage with the other dealership. I called ahead to confirm the car was available and Erik was assigned to help me. Unlike other salespeople I'd worked with elsewhere, Erik was friendly, laid back, and never pushy. While he obviously would have liked to sell me the car that day, I wasn't ready to buy without looking more and he was respectful of that. He warned me about some deceptive pricing the nearby dealership used and looked up the VIN on CarFax for their car. When the report had nothing negative to say, he was honest about it. During the following week Erik followed up but was not pushy. He responded to my questions in a timely manor and was willing to use email/text, which many sales people resist but is far more convenient for me. Once I decided to purchase the car, the price we agreed on was the price I paid... no deceptive sales gimmicks. On the day I need to purchase the car I was on a very tight schedule. Erik got paperwork together before I arrived and, although traffic was far worse than I anticipated and I arrived about an hour later than scheduled, the sale went relatively quickly and I made it to the airport just in time for my flight. Though I dislike the car buying process and tend to be distrustful of sales people, Erik made the process easy and never gave me reason not to trust him. I feel like I got a fair price and am satisfied with my purchase thus far. I'd recommend Erik to anybody looking to buy a new car... Mercedes or otherwise. More