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Mercedes-Benz of Catonsville
Catonsville, MD
366 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 366 reviews
June 12, 2017
Descrimiation Steve (New cars sales manager) and James Taylor cheated me and discriminated against me. I have been talking to both of them for 4 days on buying my f Steve (New cars sales manager) and James Taylor cheated me and discriminated against me. I have been talking to both of them for 4 days on buying my first Mercedes Benz. Steve asked me to call Mercedes Financial for a final test before they granted me an approval. I passed the test. I wasn't able to connect with Steve till after the weekend because of wedding we are planning (Which Steve knew about this). When I tried to reach Steve on Monday afternoon he hung on me, I called him twice and left a voicemail and a text message but no call back. I did the same to James Taylor, he finally called me to say that I wasn't approved for a loan (WHICH WAS A LIE) and said someone came in and bought the car over the weekend. I was never treated like this in my life. These guys are not professional, cowards and racist. I don't recommmend this dealer for any one. I would have given the ZERO STAR if I was able to do so. More
by Ammar2672
Employees Worked With
Steve (New Cars Sales Manager), James Taylor
May 05, 2017
This place sucks Our credit card refunded $8800 on the service payment after reading the emails from their service people and attorneys . Their service dept managed to Our credit card refunded $8800 on the service payment after reading the emails from their service people and attorneys . Their service dept managed to screw up a repair and service. Over 1.5 fallons of coolant ended up in the engine...of course, these people say no problem, just pay and shut up. The attorney in the family is willing to get a billboard to "advertise" their service and its quality. More
by Wanda M Walters
Employees Worked With
Steve Moye
March 25, 2017
An amazing attention to detail and concern for the customer Thanks to Koons, this dealer operation excels. Russel and his carefully chosen team, is one smoothest operation that I have ever seen. It looks like Thanks to Koons, this dealer operation excels. Russel and his carefully chosen team, is one smoothest operation that I have ever seen. It looks like everyone loves their job, and that stands out to me! I could not ask for anything better and hope that I can purchase my next vehicle from this dealership! More
by Craig Kerr
Employees Worked With
Mark Bisaha, Eliofredo Ayala, Russell Pentz
March 10, 2017
Service This dealerships service team is awesome the customer service I have received each and every visit us outstanding! Special Thanks to Steve Moye and Ru This dealerships service team is awesome the customer service I have received each and every visit us outstanding! Special Thanks to Steve Moye and Russell Pentz and the rest of the team for a outstanding job. Thanks guys! More
by TechGraham
Employees Worked With
Steve Moye, Russell Pentz
February 28, 2017
Excellent Car Buying Experience My fiancé and I had been searching for a specific make and model Mercedes Benz. We test drove several cars within a 200 mile radius of our home in My fiancé and I had been searching for a specific make and model Mercedes Benz. We test drove several cars within a 200 mile radius of our home in Pennsylvania. The problem was that we were too specific with our online search for this vehicle. Finally we expanded our search to include more exterior colors. When find exactly what we were looking for at Mercedes Benz of Catonsville. Upon calling the dealership, I was connect to Erik Hershan. Erik's straight forward approach was much appreciated after some of our experiences through this process. He was very helpful in getting the best possible financing for us. We ended up making the deal and are very happy with our Certified Pre-Owned Benz. Addinationally, the Mercedes Benz of Catonsville dealership is a first class business. The entire team was pleasant and was sure to make the buying experience pleasant. Thanks Erik! I am sure this is only our fist sale. More
by Geoff & Char
Employees Worked With
Erik Hershan
February 23, 2017
Robin Lowrey and Alexis Webb were awesome! Our first Mercedes purchase was a GREAT experience! No hassles and trouble free! Negotiated a great price via email. NO dealership in VA was able to m Our first Mercedes purchase was a GREAT experience! No hassles and trouble free! Negotiated a great price via email. NO dealership in VA was able to match the deal. The experience at the dealership was excellent! More
by CoolMBDude
Employees Worked With
Alexis Webb, Robin Lowrey
January 30, 2017
Our first Mercedes and really nice dealership experience We are seniors and have never had any motivation to write a review about a car dealership or it's staff until now. Erik Hershan was a pleasure and a g We are seniors and have never had any motivation to write a review about a car dealership or it's staff until now. Erik Hershan was a pleasure and a gentleman. He was honest took all the time we needed to have our many questions answered. He allowed us to feel comfortable and with no pressure, even though we were the last customer to leave the dealership. We just can't say enough about his kindness and professionalism. We also went to family day and enjoyed everything about that evening. Learned a lot about Mercedes and just how passionate the service and staff personnel are about, not only the cars, but us, the customer and our service. We are Very Impressed with Mercedes Benz of Catonsville and our own Mercedes. Thank you all for all you do. Frank and Tina Beccio More
by first Mercedes
Employees Worked With
Erik Hershan
January 27, 2017
Duane Sanders was Awesome. My husband saw a truck on January 10,2017 and said I had to see it. We came around 7pm in the evening. Duane was sitting at his desk wo was Awesome. My husband saw a truck on January 10,2017 and said I had to see it. We came around 7pm in the evening. Duane was sitting at his desk working on the computer. I asked if he would be able to show me the truck. He stopped right in is tracks and said no problem with a smile. He took us out on a test drive very knowledge of his product, because he carried himself in such a professional manner and I loved the ruck we decided to purchase with out hesitation. Thank you Duane for excellent Customer Swrvie skills. Ms. Briggs More
by Happy1021
Employees Worked With
Duane Sanders
January 19, 2017
A great experience…. I am located 3,5 hours from this dealership. I am so satisfied, I look forward to purchasing my next Mercedes Benz with them. Everyone involved with o I am located 3,5 hours from this dealership. I am so satisfied, I look forward to purchasing my next Mercedes Benz with them. Everyone involved with our purchase were super professional. More
by Martin Nonnenberg
Employees Worked With
Brian,Harrigan
January 19, 2017
worst experience not happy with this dealership. worst experience. they even claimed that ssn card was fake. I have all my paperwork and this people discrimated me on not happy with this dealership. worst experience. they even claimed that ssn card was fake. I have all my paperwork and this people discrimated me on a car More
by aicha diallo
Employees Worked With
sales
