Mercedes-Benz of Catonsville

Duane Sanders was Awesome. My husband saw a truck on January 10,2017 and said I had to see it. We came around 7pm in the evening. Duane was sitting at his desk wo was Awesome. My husband saw a truck on January 10,2017 and said I had to see it. We came around 7pm in the evening. Duane was sitting at his desk working on the computer. I asked if he would be able to show me the truck. He stopped right in is tracks and said no problem with a smile. He took us out on a test drive very knowledge of his product, because he carried himself in such a professional manner and I loved the ruck we decided to purchase with out hesitation. Thank you Duane for excellent Customer Swrvie skills. Ms. Briggs More

A great experience…. I am located 3,5 hours from this dealership. I am so satisfied, I look forward to purchasing my next Mercedes Benz with them. Everyone involved with o I am located 3,5 hours from this dealership. I am so satisfied, I look forward to purchasing my next Mercedes Benz with them. Everyone involved with our purchase were super professional. More

Awesome Guy Ahmer was great from the beginning to end. He was down to earth and understood my goals. He sent out someone to come get me so I wouldnt have to come Ahmer was great from the beginning to end. He was down to earth and understood my goals. He sent out someone to come get me so I wouldnt have to come in right before the holiday. Very happy with my experience with Ahmer. Thanks man! More

Sleaziest Used Car Sales People I Have Ever Dealt With I agreed to buy a car for $43K over the phone with pre-owned car sales manager Destin Kahl. We made an appointment for me to come in later in the day I agreed to buy a car for $43K over the phone with pre-owned car sales manager Destin Kahl. We made an appointment for me to come in later in the day to sign the paper work and pick up the car. I called my insurance agent and got the insurance coverage. Then Destin Kahl called me a hour later telling me that he sold my car to someone else for $1000 more. I know many used car sales people are sleazy. But at Mercedez Benz dealer, the most senior sales manager of the store, and for just a thousand bucks? It's guys like Destin Kahl that give all used car salesmen a bad name. Look at other reviews on the internet. This is not the first time this jerk has done it. Be careful when you deal with them. I am going to file a complaint against him with the store owner and Mercedes Benz USA. More

Good Terms I held to a firm price that I thought was fair for both parties. The sales team put me through the usual rigmarole, which was admittedly frustrating I held to a firm price that I thought was fair for both parties. The sales team put me through the usual rigmarole, which was admittedly frustrating at the time. However, I understand the company is a for-profit business and employees are paid on commission. The negotiation had a few hiccups, but in the end we parted on good terms. More

Exemplary Service Bar none, this was superb service that by far surpassed expectations. My newly purchased vehicle had a couple minor issues that the service team took Bar none, this was superb service that by far surpassed expectations. My newly purchased vehicle had a couple minor issues that the service team took care of immediately, no questions asked. The team provided also me with a loaner vehicle so I would not have to wait while service was performed. Always professional and friendly. I was fully satisfied and could not have asked for more. More

CAME FROM NYC TO LOOK AT A CAR WITH DUANE SAUNDERS I HAD BEEN TO A DOZEN MERCEDES DEALERSHIPS IN NEW YORK AND NEW JERSEY. I WAS LIED TO BY SOME, AND WAS PRESENTED WITH CARS NOT WORTHY OF THE MERCEDES N I HAD BEEN TO A DOZEN MERCEDES DEALERSHIPS IN NEW YORK AND NEW JERSEY. I WAS LIED TO BY SOME, AND WAS PRESENTED WITH CARS NOT WORTHY OF THE MERCEDES NAME. I HAD BEEN SPEAKING WITH DUANE FOR APPROXIMATELY 3 MONTHS. HE DIDN'T WANT ME TO COME ALL THE WAY FROM NEW YORK CITY, UNTIL THE CAR I WAS LOOKING FOR WAS IN HIS POSSESSION. I HAD MADE OTHER TRIPS TO OTHER DEALERS WHO SAID THEY HAD THE CAR I WAS LOOKING FOR, ONLY TO FIND OUT THEY WERE EITHER LYING, OR THE CAR WAS NOT IN ANY CONDITION TO MAKE AN EDUCATED DECISION, I.E DIRTY, MORE MILES THAN STATED, DIDN'T HAVE THE ACCESSORIES I WANTED. THE CAR THAT DUANE PRESENTED TO ME WAS EXACTLY WHAT WE HAD DISCUSSED ON THE PHONE. I HAVE A MERCEDES, WHICH I WASH AND DETAIL WEEKLY. I TAKE PRIDE IN HOW IT LOOKS WHEN I DRIVE IT. DUANE IS A SALESMAN WHO TAKES PRIDE IN HOW HE TREATS HIS CUSTOMERS. HE IS KIND AND LOW KEY, HONEST AND REFRESHINGLY LOYAL TO HIS CUSTOMERS - A QUALITY I DIDN'T FIND IN MANY OF THE DEALERSHIPS I VISITED. WHEN MY CAR'S LEASE ENDS, I WILL GO BACK TO DUANE - WHO IS NOW NOT ONLY MY MERCEDES DEALER, BUT ALSO MY FRIEND - AND BUY THE CAR OF MY DREAMS. THANK YOU DUANE, ANDY AND DESTIN. YOU ARE ALL ON THE SAME TEAM, PART OF THE MERCEDES-BENZ OF CATONSVILLE FAMILY. A FAMILY THAT I HOPE TO JOIN IN THE NEAR FUTURE. THANK YOU FOR A WONDERFUL DAY. More

Awesome Buying Experience Buying a car at Mercedes-Benz of Catonsville is EXCEPTIONAL in every way. See for yourself, and ask for Garen Tuniev, he will totally make your expe Buying a car at Mercedes-Benz of Catonsville is EXCEPTIONAL in every way. See for yourself, and ask for Garen Tuniev, he will totally make your experience the best. I've been a customer for over five years and purchased three cars. They have not wavered in the quality of service from the sales staff to the financing department. And, the service doesn't end once you drive-off, the service department is the best. More