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Mercedes-Benz of Catonsville

Catonsville, MD

4.4
341 Reviews

6631 Baltimore National Pike

Catonsville, MD

21228

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Showing 341 reviews

February 16, 2024

Brought my car in on Wed. Didn't pick up until the following Tue. Too long! More

by conkgeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Youssef Loouia
Feb 16, 2024 -

Mercedes-Benz of Catonsville responded

Thank you for your four-star review. I apologize if it took longer than expected to complete our services and will share your feedback with my team to help us improve our wait times moving forward. If there is anything else we can do for you to ensure a five-star experience next time, please reach out! Best, Marianne Queen - Customer Relations Manager - 4438308950

January 29, 2024

The staff are professional, timely, answer all questions in detail and satisfying. Good customer service always. More

by sanenih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jan 30, 2024 -

Mercedes-Benz of Catonsville responded

We're glad to know our team at Mercedes-Benz of Catonsville provided you with a satisfying experience! We always aim for professionalism and great customer service. Thanks for your review!

January 27, 2024

Service representative Andre Goppy and concierge Sammie both provide consistent top tier customer service. They have made my experience with this dealership pleasurable. More

by GLOBAL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Goppy and Sammie(concierge), Ahmer Zaman
Jan 29, 2024 -

Mercedes-Benz of Catonsville responded

We're delighted to know that Andre and Sammie provided top-tier service during your visit at Mercedes-Benz of Catonsville. Thank you for sharing your positive experience with us!

January 26, 2024

Communication was good service was performed in a timely manner. Service advisor could have been better. More

by Peter.sbily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Jan 26, 2024 -

Mercedes-Benz of Catonsville responded

Peter, we appreciate your feedback about our communication and timely service at Mercedes-Benz of Catonsville. If you would like to discuss any specific details regarding your interaction with our team, please don't hesitate to contact me directly. Thank you, Marianne Queen - Customer Relations Manager - 4438308950

January 15, 2024

Jacqueline Presstman is by far the best service representative I have ever had the pleasure of working with. She makes sure work is done in timely manner while keeping you informed during the proce More

by wrayashe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Presstman
Jan 15, 2024 -

Mercedes-Benz of Catonsville responded

Thanks for taking the time to recognize and recommend our team! It's great to hear that Jacqueline has consistently provided excellent service during your visits to Mercedes-Benz of Catonsville over the past four years and we all look forward to seeing you at your next visit!

January 07, 2024

Kenneth Winters was great to work with when ordering my 350 Sprint van. Once the Van arrived Ken was great to work with to get it on the road. More

by dpistorio5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Winters
Jan 08, 2024 -

Mercedes-Benz of Catonsville responded

We're glad to know that Kenneth made your experience with Mercedes-Benz of Catonsville a positive one, especially when ordering and getting your vehicle on the road. Thanks for sharing this feedback!

December 09, 2023

I have enjoyed working with this dealership. The staff is extremely friendly and efficient. I was able to purchase a car within four hours of entering the showroom thanks to the help I received More

by circle45
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshua Mitich Five stars
Dec 11, 2023 -

Mercedes-Benz of Catonsville responded

We're delighted to know you had such a positive experience with Joshua and our team at Mercedes-Benz of Catonsville. It's great that we could make your car buying process efficient and enjoyable! We appreciate the support and are looking forward to seeing you again for your next purchase!

December 05, 2023

Mohamed and the sales Manger Amir are awesome! I have purchased 2 Mercedes from Mohamed. Both Mohamed, Ahmir and the finance manager were very professional made sure.I was happy with my purchase. More

by Nichole Murphy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamed Abouyoussef, Ahmer Zaman
Dec 05, 2023 -

Mercedes-Benz of Catonsville responded

Nichole, it's fantastic to know that Mohamed and Amir provided you with such a positive experience at Mercedes-Benz of Catonsville. We appreciate your loyalty and are here for any future needs!

November 26, 2023

My service tech Stanley Palczewski provided excellent service. Communication was effortless. I’m very pleased. More

by felice2302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Palczewski
Nov 27, 2023 -

Mercedes-Benz of Catonsville responded

We're so glad to know that Stanley and our team at Mercedes-Benz of Catonsville provided you with excellent service. Thank you for the positive feedback, we appreciate it!

November 24, 2023

Well done , friendly staff and kind please keep up the great work you are doing for your community Thanks More

by Désire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqui
Nov 27, 2023 -

Mercedes-Benz of Catonsville responded

We appreciate your kind words and support! Our team at Mercedes-Benz of Catonsville is always here to provide a friendly experience. Thanks for recognizing our efforts in the community, we'll definitely keep it up!

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