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Mercedes-Benz of Catonsville

Catonsville, MD

4.3
359 Reviews

6631 Baltimore National Pike

Catonsville, MD

21228

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Showing 359 reviews

May 26, 2020

Could Not Be Happier I purchased a used C300 at another dealer some 5 years ago, and have been taking it to Mercedes-Benz of Catonsville for all my service and repair need More

by Harv72b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gordon Perfater
May 26, 2020 -

Mercedes-Benz of Catonsville responded

There are so many compliments in your review which we just love! It means a lot to hear that you've been able to depend on our team to take excellent care of your vehicle and keep you safe out on the roads. We also appreciate your feedback about our facilities. Thank you so much for trusting us with your vehicle over the past few years! We hope we have the opportunity to work with you in the future. Enjoy your week!

May 20, 2020

Terribly ran business! This dealership is terrible to work with. I leased a car from here 3 years ago. They screwed me with the price. On top of that, they never contacted m More

by Yi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Mou
May 21, 2020 -

Mercedes-Benz of Catonsville responded

Yi - I sincerely apologize for the unwanted communication on our end. Would you please consider giving me a call? I'd like to ensure that we remove you from our contact list. Thank you, Sam Somarriba - General Manager - 443-860-3271

February 04, 2020

Finally called it quits We used them for years. We had to constantly watch and question their aggressive recommendations for fixing expensive non-issues and replacing wear pa More

by carlsjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Russell Pentz
Feb 05, 2020 -

Mercedes-Benz of Catonsville responded

Carl - I'm sorry to hear that we lost your business. It sounds like there may have been a miscommunication here and I'd like to see if I can help clear it up, if possible. Would you consider giving me a call? I would appreciate the chance to speak with you directly. Thank you, Russell Pentz - Service Manager - 443-860-3229

January 31, 2020

Brought my car in for regular maintenance and asked them to look at my headlight that had a bulb go out & had MINOR condensation. I received the car back with a headlight full of water. I was told I have a More

by Jor
Recommend Dealer
No
Employees Worked With
Jackie, Russell Pentz, Koons Automotive
Feb 03, 2020 -

Mercedes-Benz of Catonsville responded

Jordan - I'm very sorry that you had a negative experience with us. I'm sorry that we lost your business, and I wish there was more I could have done to improve your visit. I will take your feedback seriously and work to improve our service. If there is anything more you'd like to share with me, you are more than welcome to give me a call. Thank you, Russell Pentz - Service Manager - 443-860-3229

January 17, 2020

This is first time. maid an appointment week ago for securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no More

by momin
Recommend Dealer
No
Employees Worked With
Juan Ayala, Mark Bisaha, Fe'Lize Pierce, Eliofredo Ayala, Steve Moye, Russell Pentz, Koons Automotive
Jan 20, 2020 -

Mercedes-Benz of Catonsville responded

I'm very sorry that we weren't able to repair your vehicle on Friday. We certainly didn't mean to inconvenience you but I do understand why you are frustrated. I'd like to check on the status of your vehicle but will need more information to do so. Would you please call me when you get the chance? Jewel Holt - Customer Relations Manager - 410-788-7744, ext 2034

December 13, 2019

Mercedes-Benz of Catonsville five star service. I’m always please 100%. Mercedes-Benz of Catonsville Maryland. I will always be a customer ! My recommendation for Mercedes Benz Service Catonsville More

by Billie2015
Recommend Dealer
Yes
Employees Worked With
Jewel / Jonathan, Chloe Orcutt, Koons Automotive
Dec 13, 2019 -

Mercedes-Benz of Catonsville responded

Billie - We can't thank you enough for your loyal business! It really makes our day to know that you drive home from Mercedes-Benz of Catonsville a satisfied customer. We look forward to serving you for years to come.

September 07, 2019

Pleasent Surprise by just asking a Question.! Ever since purchasing my E350 Sedan I wanted the Coup version of an E Class. Something that experience from past was burning... My sedan was 2016 More

by ajdeange
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and Liz ! - Thanks
Sep 09, 2019 -

Mercedes-Benz of Catonsville responded

We appreciate your business and your review of Mercedes-Benz of Catonsville! It's so great to read how our team was able to get you your dream car and we hope your 2016 Mercedes-Benz Coupe Sport is driving great! Thank you for your support and we hope to work with you again in the future. Happy driving!

Mar 03, 2020 -

ajdeange responded

The Benz is doing fine, warm and cuddly here in NJ. 43439 Miles and no issues what so ever. All the best and stay well. Ang.

August 30, 2019

Customer Service - Never heard of it. I did not learn my lesson. I reviewed MB Catonsville before about replacing my Auxiliary Battery and taking 2.5 hours to do it. The only good thing More

by Danielinbh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon
Sep 16, 2019 -

Mercedes-Benz of Catonsville responded

I'm very sorry to see that you're frustrated. We pride ourselves on our straightforward and honest service and I would be happy to address any of the questions you have about your warranty. I'm unable to find your contact information from this review, so would you consider giving me a call? Thank you, Russell Pentz - Service Manager - 443-860-3229

July 11, 2019

Very Satisfied! I purchased a CPO SL400 from this dealership. My salesperson was Erik Hershan. He was a true professional in all aspects of the sale. He knew his p More

by rmorin49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Hershan, Destin Kahl
Jul 12, 2019 -

Mercedes-Benz of Catonsville responded

There is nothing we love more than hearing that our guests are getting into their dream car, congratulations! We are so happy that Erik and Destin made your experience such a success and that you got a fair deal on your trade-in. Thank you for posting about your experience. We hope you continue to love your Mercedes and look forward to working with you next time!

June 22, 2019

Bad customer service Worst experience i ever had at a Mercedes Benz dealership. Agreed to meet with Ahmer Zaman ,a sales officer at the showroom a day prior to my arrival. More

by Najdat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Desmond Dowdy, Ahmer Zaman
Jun 24, 2019 -

Mercedes-Benz of Catonsville responded

We truly value our customers and it's saddening for me to read that this didn't come through during your visit. I can assure you that I will get the details of what transpired here so I can take the appropriate actions so we may improve for our future guests. Thank you, Wesley Peterson - Sales Manager - 443-860-3231

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