Mercedes-Benz of Catonsville

Awesome experience! Service manager, Robert and service representative, Steve, were really exceptional to deal with. Kept us informed each day on progress. We’re customers for life! Thank you representative, Steve, were really exceptional to deal with. Kept us informed each day on progress. We’re customers for life! Thank you More

Mr. Hershan was very kind, helpful and patience in the multiple times I had to visit the Mercedes Benz dealership. He presented several options to aid me in making a decision about the lease on my 2018 CL multiple times I had to visit the Mercedes Benz dealership. He presented several options to aid me in making a decision about the lease on my 2018 CLA 250.I would easily rate him a 10 and recommend his services to anyone. Thanks Mr. Hershan for the time you spent with me🙏 More

Best dealership in area provided excellent customer service. My service advisor Jonathan is courteous, responsible, respectful and has provided excellent care to my car for the past 3 years. service. My service advisor Jonathan is courteous, responsible, respectful and has provided excellent care to my car for the past 3 years. More

Deontae and Mr. Pope worked as a team to get my deal done. When things got busy, the general manager took the time to sit and chat with me about the Orioles and his visits to Camden yards.. Overall it w done. When things got busy, the general manager took the time to sit and chat with me about the Orioles and his visits to Camden yards.. Overall it was a great experience. More

This dealership dropped the ball on my title and registration and has not accepted responsibility. I have called and emailed for over ten months and only when I stopped being polite did they even b registration and has not accepted responsibility. I have called and emailed for over ten months and only when I stopped being polite did they even begin to acknowledge and act on my problem. Not the service you expect from MB, I do not recommend this dealership. More

Excellent service my advisor explained what needed to be done. He used coupons to help with the cost. Loaner car was ready and very clean. My adviser called when my car was ready. He suggested I could pic done. He used coupons to help with the cost. Loaner car was ready and very clean. My adviser called when my car was ready. He suggested I could pick up my vehicle the next day since bad weather was predicted. My car looked so good I almost didn’t recognize it More

I would like to express my overwhelming satisfaction with the superb degree of quality customer service I receive at Catonsville namely because of Gordon, Marianne and Kelly. the superb degree of quality customer service I receive at Catonsville namely because of Gordon, Marianne and Kelly. More

He sold me the prefect car I was looking for very knowledgeable very honest and the trust was there,I had no ride he send me a uber knowledgeable very honest and the trust was there,I had no ride he send me a uber More

I bought a Gle here in Catonsville last year. When I talked to sell man he told me if I want to put the runner board on it doesn’t cost much! However when I bring back my vehicle they triple the prices. talked to sell man he told me if I want to put the runner board on it doesn’t cost much! However when I bring back my vehicle they triple the prices. The sale manager has argued with me and has nasty attitude. They made me order online because he said we don’t have it because million reason. I was upset and step out his office. I went to talked general manager he Did solve my problems because the parts is here just because the sale manager didn’t want to help me. I was so frustrated and angry. They charged 3200 for runner board. No discount and no apologies so sad and never want to coming back here again. This is luxury services but I got treated badly. They called On Thursday to bring the car in parts it here. They told me to pick up the car and pay the another 850 dollars and after pay they said oh I just let you know that we missed the pads you have to bring it back again. What is the world! So mad so frustrated and all they said it sorry. How ridiculous dealership I ever been. Good luck to all new buyer! I hope they don’t treat y’all like they treat me. More