Mercedes-Benz of Catonsville

I would never go back the service guys and Mgr real bad they aren’t truthful they aren’t truthful More

Paid a lot, service was ok.Got a “B” service performed Paid a lot, service was ok. Got a “B” service performed on my car, dealership included a free detail. Rained on the day I had to pick up my car bec Paid a lot, service was ok. Got a “B” service performed on my car, dealership included a free detail. Rained on the day I had to pick up my car because they won’t let you stay in the loaner after your car was completed. My car was park outside where it had rained. Took the service persons 30 mins to pull car up that was right outside. The detail was just ok. Lots of misleading information on this service. My advisor is great but I walked away still feeling confused a bit. More

On time. Charges as stated earlier. Outstanding service Will go in future for service and will refer others to this dealership Keep up the good work Will go in future for service and will refer others to this dealership Keep up the good work More

My service devisor Jonathan was very friendly, knowledgeable and helpful with getting my cars oil leak fixed knowledgeable and helpful with getting my cars oil leak fixed More

Very professional and repairs to the air conditioner was done on time and kept us well informed. Stanley was our service person, and we couldn’t have asked for a better one to deal with. At these times, t done on time and kept us well informed. Stanley was our service person, and we couldn’t have asked for a better one to deal with. At these times, this dealer is fortunate to have someone like Stanley of their team. The loaner car was great and the girl that checked us out when returning, was also great to talk to and deal with. More

Extremely disappointed. I have been taking my wife's and my vehicle to this location for over a year and have been getting constant professionalism and flawless service from "Gordon". However, I decided to my vehicle to this location for over a year and have been getting constant professionalism and flawless service from "Gordon". However, I decided to schedule a service on Saturday with any adviser available and "Yousef" was appointed to me; that was my worst mistake. Starting off, I was given a call (which I missed) shortly after my vehicle had arrived to this location (via Valet pick-up @ 0930) so I called back and "Johnathan" stated that the call was probably "only" to let me know my vehicle had arrived. However, later I found out the call was to ask me about what repairs needed to be done to this vehicle (this could have been avoided if a voicemail/text was left regarding this as I have done many times with Gordon). Fast forwarding to 1630 hours, I noticed there were no updates to my vehicle's order online, so I called multiple times but no answer. Then I keep going with my day thinking it is still in the works and they are simply busy, so I miss another call, again no voicemail. So I called back again multiple time with no answer (receptionist Debbie can confirm this) to the point that I decided to ask my wife to take me straight to the dealer to find out what is going on and just stop all repairs and get my vehicle. I suddenly find out that the Service Department was already closed, no repairs were done ,and that my vehicle was unable to be given to me until Monday, so I ask for a loaner vehicle since I need to go to work on Monday, but informed i was not possible, so I had to come to work today asking my wife to drop me off and pick me up and still waiting for my vehicle to be serviced and dropped off at home. In conclusion, my vehicle was held at the shop WITHOUT my authorization/consent, no repairs were done during the weekend, no loaner was offered after the fact, and to top it all off, in Yousef's attempt to "remidiate" this situation, I was still being thrown multiple service recommendations to be done (worth $2100) which I find very odd, since none of this recommendations were given to me 6 months ago at my last spark plugs service (which by the way was not even updated on the system and I was still being recommended to replace my spark plugs) at this point with these many RED FLAGS, I have lost all trust and confidence in this dealer and their technicians. Again, the only reason why I trusted this dealer in the first place was because of Gordon's service and work ethic but now that trust and integrity has been shattered by the rest of the team and unfortunately will rather take our business elsewhere. More

Exceptional service extended to me by John Crosman in the service department. John is now my go to service man at this dealership. Pleasant , knowledgeable and called me back when he said he would. John not service department. John is now my go to service man at this dealership. Pleasant , knowledgeable and called me back when he said he would. John not only had the car washed but also had the floor matts washed as well. Nice touch! Tom G. Lutherville Md. More

Attends to customers in a professional manner and attention to details. Environmental is clean and safe Abd sitting areas are spacious. Fast and well codinated attention to details. Environmental is clean and safe Abd sitting areas are spacious. Fast and well codinated More