Mercedes-Benz of Catonsville

Nice dealership/great people Technicians are thorough Got a nice loaner car to boot Check them out Got a nice loaner car to boot Check them out More

The valet service is good, but not great. I scheduled a time for them to pick the vehicle up from my house, which is VERY convenient. It was scheduled for 9:30am. They called to confirm the a I scheduled a time for them to pick the vehicle up from my house, which is VERY convenient. It was scheduled for 9:30am. They called to confirm the address and time on the day before. On the day of pickup, I called my service advisor 45 minutes after the scheduled time to find out what was going on. It was then that I found out that pickup time had been changed to that afternoon. HIGHLY ANNOYING! It turns out I didn’t have to take the morning off from work after all. Routine maintenance was done at a fair price. They did not change the chattering wiper blades, like I thought they would. I have no idea if they checked the battery, like I asked them to. Overall, the communication from MB Catonsville is less than one would expect from a premium dealer. It feels like the communication I get from my Ford dealer, and not as good as I get from my Audi dealer. More

Excellent Customer Service. Everyone at the dealership are professional, courteous and respectful, you feel like a valued customer, like family. Without reservation, we highly r Everyone at the dealership are professional, courteous and respectful, you feel like a valued customer, like family. Without reservation, we highly recommend Catonsville Mercedes’ Dealership. More

On this visit everything was well done. Andre, Jonathan and Robert were most helpful. Excellent Andre, Jonathan and Robert were most helpful. Excellent More

Customer service is the worst especially if you are waiting for Jackie's assistance. She lacks knowledge of her job and feels entitled. waiting for Jackie's assistance. She lacks knowledge of her job and feels entitled. More

Good timely honest service. I really like coming to the dealership. I trust them to do the right thing. I really like coming to the dealership. I trust them to do the right thing. More

My service experience at your Facilty was great! ! Juliana was an absolute pleasure to deal with from start to finish. One of the smoothest Sevice visits I have ever had with Mercedes'. I have been t ! Juliana was an absolute pleasure to deal with from start to finish. One of the smoothest Sevice visits I have ever had with Mercedes'. I have been to Annapolis and Silver Spring Mercedes-Benz,before as well. I plan to use Koons Mercedes from now on,for all of my service needs and I will ask for Juliana. Also, Ronda was a big help as well. We had a loaner issue and she got involved and took care of it. More

It was so easy to schedule my appointment. No waiting when I arrived. Courteous and fast service! No waiting when I arrived. Courteous and fast service! More

Friendly, professional service from top to bottom! Tammy was extremely helpful and my service technician, Andre Goppy, was top notch. I switched from Lexus to MB and if my latest experience with Mer Tammy was extremely helpful and my service technician, Andre Goppy, was top notch. I switched from Lexus to MB and if my latest experience with Mercedes-Benz of Catonsville is any indication, I made a great choice. Thank you, and keep up the great work and customer-centric focus! More