Mercedes-Benz of Catonsville

Andre is the best hands down! !!! He is extremely professional and knowledgeable! Andre deserves a raise! !!! He is extremely professional and knowledgeable! Andre deserves a raise! More

I had a frustrating experience with this service. When they came to pick up my car, they forgot to bring a loaner car. After they arrived, they told me I needed to reschedule because they didn't have When they came to pick up my car, they forgot to bring a loaner car. After they arrived, they told me I needed to reschedule because they didn't have one available. I rescheduled for another day, and they brought the loaner car then. However, during the drop-off, they told me they will come after 45 min and I wasn’t ready since its very short notice window. They returned my car and took the loaner back in under an hour of notice. I asked if we could arrange a different time, but they told me that if I didn’t accept the current timing, I would need to drop off my car myself. I spoke with the manager, but she was unhelpful and simply repeated the same message without offering any assistance. More

Excellent front staff and complete process Would definitely buy another Mercedes-Benz from this dealership definitely buy another Mercedes-Benz from this dealership More

Excellent and friendly service. Very accommodating and met all expectations was very satisfied with the service. Very accommodating and met all expectations was very satisfied with the service. More

Very prompt and on time. Car wash was excellent. Service writer very kin and professional. Car wash was excellent. Service writer very kin and professional. More

I am very pleased with the manner in which you advised me of the service needed to service my vehicle. Service advisor was very friendly and professional. of the service needed to service my vehicle. Service advisor was very friendly and professional. More

Always very clean and professional, Juliana has always showed great care and Concern for all my needs showed great care and Concern for all my needs More

After repairs, problems resurfaced the next day. Been trying to reach the Advisor but he’s not calling back Been trying to reach the Advisor but he’s not calling back More

After countless Mercedes leases I can definitively say if you are looking for a Mercedes, there is absolutely no need to look at another dealership. Mercedes of Catonsville has the the best pricing, the best you are looking for a Mercedes, there is absolutely no need to look at another dealership. Mercedes of Catonsville has the the best pricing, the best staff and the VERY BEST customer service - PERIOD! Taylor, our sales professional, is exactly what you would want (but never ever get at another dealership) - kind, patient, and knowledgeable! The staff at Mercedes of Catonsville work magic - look no further! Thank you Mercedes of Catonsville! More

I thought when I dealt with you, all during the height of Covid was my worst interaction with your company, but this was the worst. My insurance company rejected my claim at that point the service department Covid was my worst interaction with your company, but this was the worst. My insurance company rejected my claim at that point the service department did not want to do any business with me. I am a former auditor investigator with the state of Maryland, and it’s only speculation, but I can speculate why they did not want to do any business with me after that point I told them I would pay for the repairs out of my pocket myself, but they did not want to do business with me. I was literally on the phone with , the service manager who told me no I couldn’t have the work done and I was on the other line with the service rep who is waiting for me to bring a down payment up there to get the work done so something is wrong with that picture, also when my car was returned to me forcefully The carpet were still ripped up. The wiring was still ripped out and I could not even put the key in to try to see if it was going to start that is not the condition that I had that car towed into your shop and I am thoroughly disgusted and I am planning on possibly , taking action if nothing is done about it in the next 30 days my daytime number is 44372229195 thank you More