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Mercedes-Benz of Calabasas

Calabasas, CA

4.6
446 Reviews
Mercedes-Benz of Calabasas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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24181 Calabasas Rd

Calabasas, CA

91302

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Showing 446 reviews

December 07, 2023

Customer service of this dealership is really BAD. Do not use this dealership. They provide no customer service. More

by joseph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gus
Dec 08, 2023 -

Mercedes-Benz of Calabasas responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (877) 260-0905 to discuss this further.

Dec 08, 2023 -

joseph responded

This dealership has a lot to learn to provide a better customer service. All this dealership is thinking about is to sell you a car and during Finance meeting to sell you as much rubbish options as they can. Like the same mentality & attitude of a used car salesman 20 years ago ! This dealership is still stuck in time for selling his products. The sales process although for weeks I was in communication with my salesman regarding the car that I was interested in took 5 Hours !! Then the finance took time to sell my different options that I was sick & tired at that time. When I drove off from this dealership my Mercedes Benz app was nit even setup. I called this dealership for assistance with my car navigation system and how to find the closest charging station since I was 60 miles away from my destination and I had no charge to continue, they keep transfering me to a different person who had no idea that how the system works !!! Amazingly disappointing !

November 20, 2023

Thank you to Crystal and Marco heading up the charge! The Interaction, Attention and Service towards my deal was 1st rate. Very Pleasant surprise! Thumbs up to all involved > Marco Amini, Crystal Rang More

by dsjacobson58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Amini, Crystal Rangel, Niko Spasic, Heather Bull, Dara Neik
Nov 23, 2023 -

Mercedes-Benz of Calabasas responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

November 15, 2023

Very inviting and friendly environment. Sales team is very engaging and tend to our every asks/needs. Make us feel like home. More

by Tesla Buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yesenia Silva, Sang Lee
Nov 18, 2023 -

Mercedes-Benz of Calabasas responded

Hello, thank you for taking the time to let us know how we did. We hope you have a great day!

October 27, 2023

Words would not do this dealership justice because of how truly fantastic the service and client care is. Not only was Mercedes-Benz of Calabasas very straightforward, they worked with me to make sure I got More

by RoseAtukunda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Silva, Yesenia
Nov 01, 2023 -

Mercedes-Benz of Calabasas responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 18, 2023

Worked with Devin and couldn't be happier or more satisfied with the experience. Dealership went the extra mile for me and never haggled with what I wanted. More

by Devin_Rose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Shamblin, Sang Lee
Oct 20, 2023 -

Mercedes-Benz of Calabasas responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 15, 2023

That was really good I’m going back again for my next car and that was really good experience Everything was so nice and really really really helpful so thank you mercedes-Benz of Calabasas More

by E30ferank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Amby
Oct 17, 2023 -

Mercedes-Benz of Calabasas responded

We appreciate your positive review about your recent experience with us!

October 12, 2023

Simply great and knowledgeable staff, made my purchase simple, fast and efficient. very happy with my purchase and Mr Oliver Ashtiani my sale staff and Heather in Finance department they were really fun, More

by sina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Ashtiani, Heather
Oct 17, 2023 -

Mercedes-Benz of Calabasas responded

Sina, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2023

Buyers don’t get fooled by fake Google 4. 6 ratings. This was the worst dealership that I bought from. See my google review. More

by Taaseen
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian morales
Oct 05, 2023 -

Mercedes-Benz of Calabasas responded

Taaseen, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (877) 260-0905 to speak to our manager directly.

September 07, 2023

Got me a great deal yet failed to kept the full gas tank promise as they gave me the car but it’s understandable since they’re so busy More

by Sweet fruit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sang Lee
Sep 09, 2023 -

Mercedes-Benz of Calabasas responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 17, 2023

excellent customer service, good prices, nice and friendly people working, definitely recommend this dealership, will be back for my another car More

by heidi4711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Feranki Golians, David Amby
Aug 28, 2023 -

Mercedes-Benz of Calabasas responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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