Mercedes-Benz of Calabasas

This is my second car from Mercedes of Calabasas. Marco Amini was very helpful and I will return to get my next car here. Marco Amini was very helpful and I will return to get my next car here. More

I want to start by saying that my salesman Gus and Nick who assisted when Gus was out, were both very helpful and the reason it’s at least a 2 star review. Where my complaints lie are with management, who who assisted when Gus was out, were both very helpful and the reason it’s at least a 2 star review. Where my complaints lie are with management, who I never met face to face, and the misunderstanding with one of the finance managers. I went to purchase a Tesla Model 3 and the one I was looking at qualified for the 2024 federal EV tax credit. This was a big selling point for the car and before I made a decision to come in I wanted to verify that I could use the tax credit in the purchase of the vehicle (which you can do) and that I agreed with the numbers using my own bank. Everything looked good and Gus gave me the numbers which were agreeable. I live in San Clemente and only was going to make the drive if everything would work so I didn’t waste my time and drive all the way to Calabasas. I got there, it was a Sunday, and everything looked good to go. The finance manager got me to the point of the EV credit and per some email he pulled up, he said it could not be used in the purchase of the vehicle. Obviously this was a huge disappointment and I was only going to buy if I could use it so the deal was pretty much over, even though I did what I could to source information from the IRS’s website to prove it should be fine. He refused and said he’d let me know if anything changed. The next day Gus calls me and apologizes on the finance manager’s behalf because he was actually wrong (shocker), and the deal can still be made. I agree but only, I refuse to drive all the way back. Gus says we can ship paperwork at their expense and I can use my AAA towing to get the car home. It’s Friday and everything is good to go and I send AAA. Nick is now helping me with everything as Gus is off that day, and the tow is coordinated with Nick. AAA calls me stating that the dealer will not let them take the car. Come to find out management stepped in and said no because of some odd reason I still don’t understand, but knowing the situation and instead looking the other way on policy, I was expected to pick up the car. Now on Friday evening in the worst hours to drive I head over to pick up my car that Nick has kindly coordinated even a little after hours to do something for me as I wanted to take delivery to drive it the next day. The vehicle also had no floor mats or charging equipment but that’s a small gripe. Overall I feel that management did nothing to try and accommodate or compensate myself in some way making a far drive through LA and Orange County traffic to buy their vehicle. More

Very nice salesman Gus was very helpful and went out of his way to be accommodating his way to be accommodating More

Very nice facility. Nice people also. Good location right off the freeway. Would recommend this dealership. Nice people also. Good location right off the freeway. Would recommend this dealership. More

The purchasing process went smoothly, and they were helpful. I make a mental note to myself to avoid buying a car late in the day. We left the showroom just after eight o'clock at night. It seems to me helpful. I make a mental note to myself to avoid buying a car late in the day. We left the showroom just after eight o'clock at night. It seems to me that the car wasn't thoroughly inspected and detailed before being given to me. It was literally covered in plastic and didn't bother to check or the excitement of getting a new vehicle got to me. Just my opinion. I discovered there was a scratch the following day, but the dealership took good care of it. More

Excellent service, and personal care. Would highly recommend! Love that full tank of gas, the big bow and picture taking. Kudos to Frankie, Alen, and Sang!!! Would highly recommend! Love that full tank of gas, the big bow and picture taking. Kudos to Frankie, Alen, and Sang!!! More

Customer service of this dealership is really BAD. Do not use this dealership. They provide no customer service. Do not use this dealership. They provide no customer service. More

Thank you to Crystal and Marco heading up the charge! The Interaction, Attention and Service towards my deal was 1st rate. Very Pleasant surprise! Thumbs up to all involved > Marco Amini, Crystal Rang The Interaction, Attention and Service towards my deal was 1st rate. Very Pleasant surprise! Thumbs up to all involved > Marco Amini, Crystal Rangel, Niko Spasic, Heather Bull, Dara Neik are simply just the best. More