Mercedes-Benz of Calabasas

Al was great. He had great patients dealing with us + was a pleasure to work with. We kept him up way past his & our bed time. Thanks so much you were such a BIG help. a pleasure to work with. We kept him up way past his & our bed time. Thanks so much you were such a BIG help. More

ALLAN DUFINE PROVIDED US THE SERVICE THAT WE DESERVED AND HANDED OVER THE EXTRA KEY. I APPRECIATE HIM GOING AN EXTRA MILE TO HELP US OUT. HANDED OVER THE EXTRA KEY. I APPRECIATE HIM GOING AN EXTRA MILE TO HELP US OUT. More

Wonderful car dealership to do business with, I just bought my second vehicle from Calabasas Mercedes and got the same great customer service on both my almost 100k new vehicle as I did my 10k cheap car bought my second vehicle from Calabasas Mercedes and got the same great customer service on both my almost 100k new vehicle as I did my 10k cheap car for my son. I also service my car there and have a great relationship with the service department. While reading a lot of these reviews, I can see how some people would get upset when having to spend money to fix their cars, but you can't blame the dealership for charging proper money for repairs. I might be a little biased because of my great experiences with Calabasas Mercedes, but I recommend everybody give these guys a try and I don' think they will dissapoint. More

I've got to say that I had the most pleasurable experience ever with my car purchase this week. I was really expecting a sleezy salesperson and bad experience but to my surprise Mercedes Benz of C experience ever with my car purchase this week. I was really expecting a sleezy salesperson and bad experience but to my surprise Mercedes Benz of Calabasas was absolutely top-notch. I was greeted by a salesperson who was very friendly and the new General Sales Manager, Sean Fortier, got involved very early on. He made us very comfortable and handled us through the entire sales process with kid gloves and gave us a great deal! I will refer all my friends and family to Sean and this dealership. Awesome Place! More

I gave this dealership two opportunities to come correct and just be somewhat decent, but on the second try it was just a BIG FAIL. First off that you need to do your research and homework when buying a and just be somewhat decent, but on the second try it was just a BIG FAIL. First off that you need to do your research and homework when buying a vehicle, anywhere. Believe that this dealership will use several sales tactics to get you to commit to a purchase: - if the car doesn't say Certified Pre-Own, it won't have an extended warranty (but you can spend more money on one), nor will they Certify the car. It's not in the best interest of the dealership. More money to spend. Know that you are buying a car,"as is." - lookout for other salesmen to interrupt your sales conversation and pretend to grab the keys to the car you want, "because someone in the showroom is ALSO interested in the SAME car" (yeah right!!) - when negotiating the purchase price, they will come back with a lower price for certain, then you will go back and forth, and in one instance, they will claim that their manager made a mistake in offering you a lower quote on the car (because he was distracted or on the phone) and accidentally offered you a GREAT DEAL that doesn't seem in line with normal business practices. A mistake they urge you to take advantage of. BOGUS. - when you sit in their the office alone, don't listen to conversations outside, they are meant for you to listen and sway your decision - research www.kbb.com and enter the specifics of the vehicle you want or are considering. It will give you an idea of where to start your negotiating, don't be thrown off by stickers that contain Kelly Blue Book logos and are attached to the windows of these cars. These are plain pieces of paper, the dealership can print whatever they want on them. Do your due diligence. Call up other dealerships for the same model, year, and mileage. In comparison, you will quickly learn who's bogus and who is not. Review the carfax and ask questions. With all due respect to the trade, they are salesman who do their job, and one can say, they do it well. These guys can sell water to whales. They are friendly, hence the high score, but dont be fooled. Do yourself a favor and be informed. It's the only way you will survive the "game." I bought the same car with almost two more years of warranty and fewer miles, for less than the price offered at this dealership. More

We purchased a certified pre-owned vehicle from another Mercedes Benz dealer but all the service work was performed at this dealer. I was told by both the dealer and Mercedes Benz USA customer support to Mercedes Benz dealer but all the service work was performed at this dealer. I was told by both the dealer and Mercedes Benz USA customer support to contact this dealer to get the records. I talked to a service person whom I did not get a name who told me to call back and talk to Marsha. Marsha had Judy call me who told me to send in proof of purchase and the information would be released. After sending proof-of-purchase I received a letter from Ken Deneault, the Service Director, erroneously hiding behind privacy laws indicating they could not release the information. When I call back Mercedes Benz USA customer support they contacted Mercedes-Benz of Calabasas and then came back to me and told me it is up to the individual dealer and MBUSA can not force them to provide the information. The entire experience is bitter as they are unprofessional, evasive and try to hide behind non-existent privacy laws. It seems that Mercedes-Benz of Calabasas has systemic credibility issues and would choose an alternative dealer if I had the option. More

I was kinda concerned about going to this dealer as the reviews were quite horrible. I gotta tell you... this was the best car dealership experience I have ever had, my sales person Jeremy was AWESOME!! Th reviews were quite horrible. I gotta tell you... this was the best car dealership experience I have ever had, my sales person Jeremy was AWESOME!! They were all polite, courteous and very professional. Thank you Mercedes-Benz of Calabasas... thank you for the excellent customer service and making me a great deal on my new Infinity! This dealership rocked! Thanks Guys! More

I’ve been driving Mercedes-Benz cars since 1990s but never seen bizarre, unprofessional, rude behavior of the employees at any Mercedes-Benz dealer like this dealer. The service employees talk to others never seen bizarre, unprofessional, rude behavior of the employees at any Mercedes-Benz dealer like this dealer. The service employees talk to others and decided on my behalf without authorization. When I confronted this, they became irritated, yelled at me and hung up on me over the phone. The service director even protected his subordinate and didn't want me to report to general manager. The service employees here clearly have no class and should not be working at such MB dealer. More

Never buy a car here. They sell damaged vehicle as a CERTIFIED vehicle. They refuse to pay the repair. I purchased a 2006 R350 from this dealer. It is pre-owned CERTIFIED. Later I found the hubs and CERTIFIED vehicle. They refuse to pay the repair. I purchased a 2006 R350 from this dealer. It is pre-owned CERTIFIED. Later I found the hubs and wheels were damaged. Repair costs $1700. They refuse to pay it. As others say, this dealer has serious problems. More

One of the most miserable experiences I've ever had with a car dealer. They overcharge for repairs, recommend repairs that weren't necessary. Tried to deal calmly with the service manager and wound up in a a car dealer. They overcharge for repairs, recommend repairs that weren't necessary. Tried to deal calmly with the service manager and wound up in a shouting match. I am convinced that while the car was there, items were stolen and fuel was siphoned. PLEASE BE EXTREMELY CAUTIOUS! More