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Mercedes-Benz of Calabasas
Calabasas, CA
432 Reviews
Mercedes-Benz of Calabasas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 432 reviews
November 01, 2004
My review is almost one year to the day from the review I read about this dealer. It would have to be said that the quality of sales interface hasn't improved in a years time. I found the same unfriendly s read about this dealer. It would have to be said that the quality of sales interface hasn't improved in a years time. I found the same unfriendly sales approach when I contacted the dealership over the phone. The car in question, a 2005 SL500. I knew the color I wanted, along with two options. I was also upfront about the price quote I received from another dealership. The person I spoke with basically told me he couldn't help me. The purchase of the car was done entirely over the phone with Auto Stiegler in Encino. Their professionalism exceeds anything I have experienced before. Absolutley no pressure and excellent communication from beginning to end, with delivery of the car, which now stands in my driveway. A note on Calabasas' service, which I have used for the past four years on two other Mercedes. Poor communication skills from the service writers and recently three trips there on some major work which had to be done. It took three times to get it right, so I won't be returning for any more service work. More
by ekurtike
October 28, 2003
This dealer was one of four that I had contacted when inquiring about a possibly purchase, and the only one from which I did not get a single response. The others gave me quotes, e-mail and phone respons inquiring about a possibly purchase, and the only one from which I did not get a single response. The others gave me quotes, e-mail and phone response as well as advice , some better, some worse. However, nothing from Calabasas, Zip. After talking with a sales representative on the phone explaining my situation, i never heard from him again. A few months later, I scheduled a test drive because they were the only dealer in my area that had the model I was intertested in for this purpose. I arrived only to meet another pushy, disinterested sales person that expected me to buy the car after test driving it for 5 minutes with him along (no more time allowed) without being exceptionally friendly or informative and ignoring my repeated statements that I did not like the color and that it was missing desired equipment. I can't speak for the service since I have not bought a car there and don't plan on doing so or taking my current car there for servicing. More
by e55amg
