Mercedes-Benz of Calabasas

worst customer service. Calabasas mercedes Customer service sucks really bad. I'm disgusted from mercedes... never thought it was possible to have experience like this from a "mercedes dealer" Customer service sucks really bad. I'm disgusted from mercedes... never thought it was possible to have experience like this from a "mercedes dealer" .. I can sit here and bash on this place and it's unprofessional employees from receptionist to the top... if u decide to go through your bank or pay cash, rest assured their attitude will change. I was lied to twice and now they know they screwed up so now they want their car back. Really simple for them now that money has been spent customizing the car to my needs. I'm the most humble person you could ever know... despite my Just deal with it attitude, they are making it near impossible to keep my bearing. they are just sitting on this deal until my bank approval letter expires (tomorrow). I guarantee i will hear from them the following day. Great job Calabasas. More

Predigest Never felt so discriminated by anyone until I encounter Mercedes of Calabasas. I was shown a vehicle, signed contract and then i received a call by s Never felt so discriminated by anyone until I encounter Mercedes of Calabasas. I was shown a vehicle, signed contract and then i received a call by sales manager telling me that the deal was off. He basically told me that I was a suspect to ship the vehicle out of the country. Because I was financing the vehicle with my own bank. They saw a Hispanic name on the contract and automatically assumed the worst. When I made the deal, I provided them with everything. Until now a week later i haven't seen my deposit back and a straight answer from them. I have own BMW since 2003 and I am so sorry to have tried to switch to Mercedes Benz. I guess if you have a foreign name, you need to prove Mercedes that you are wealthy enough to buy their vehicles. I guess you need to be prepared to show them bank statements, w2 forms to show them that you can afford a piece of crap Mercedes. Going back to BMW to buy my new vehicle. More

Jenna worked with me on my CLA deal and she quickly gave me a reasonable numbers while I was able to negotiated without much hustle, she's reasonable and bringing honesty on the table which is rare in this me a reasonable numbers while I was able to negotiated without much hustle, she's reasonable and bringing honesty on the table which is rare in this kind of business, took us both not even 20 minutes to agreed on the purchase of my car thus this was the fastest&smoothest negotiation I ever done and I've been dealing with over 30 MB Dealers all over the states. Gives some credit to David whom I believe is the guy allowing this to happen also Elliott whom worked on my papers and put up with my questions regarding documents ! I would recommend anyone talking to Jenna if you're looking for a car, I'm not saying you'll get the best price or a lot of discount but talk to her and you'll see why it's worth your time. More

I had a truly great experience. I usually have to spend a couple of hours haggling trying to get the best price, but that did not happen at here. My entire visit was productive and I such a good experience I couple of hours haggling trying to get the best price, but that did not happen at here. My entire visit was productive and I such a good experience I will not hesitate to recommend them. More

When it came time to upgrading my vehicle I decided to go to Mercedes-Benz Calabasas. I wanted to share my great experience because sometimes buying a car can be an uneasy experience. The staff there was tru to Mercedes-Benz Calabasas. I wanted to share my great experience because sometimes buying a car can be an uneasy experience. The staff there was truly helpful and wonderful in helping me find the exact car I wanted. I ended up working with Ahmed who found me the perfect car. I bought my first C300 4M, which can travel well cross-country, while still being a nice sports car. More

The service department completed the work on my car when promised and the employees were helpful and friendly. I depend on Mercedes Of Calabasas. to keep my twelve year old Benz in excellent running conditi promised and the employees were helpful and friendly. I depend on Mercedes Of Calabasas. to keep my twelve year old Benz in excellent running condition. More

Classy operation, I contacted the General Manager Sean Fortier first because of a negative experience at another local Mercedes store. Much to my surprise, he took care of the entire transaction for me a Fortier first because of a negative experience at another local Mercedes store. Much to my surprise, he took care of the entire transaction for me and leased a new 2014 E350. I got an amazing deal without the haggling and felt like a true VIP through the whole process. They get my vote for a top-notch dealership! More

The experience I had coming to Mercedes of Calabasas and buying my new C63 was by far the best experience ive ever had buying a new car, the staff were all great and my sales girl Anna was over the top as f buying my new C63 was by far the best experience ive ever had buying a new car, the staff were all great and my sales girl Anna was over the top as far as customer service and making me feel special, the finance guys were also super fast and got me in and out in a flash, see you next time when my lease is up, I wouldn't go anywhere else A++++ More

Fast and helpful employees, friendly service, my car was finished when promised. I trust them to keep my running and give me the necessary recommendations to keep my car within the warranty requirements. finished when promised. I trust them to keep my running and give me the necessary recommendations to keep my car within the warranty requirements. More

Performed an oil change and tire rotation without an appointment, and took less than an hour. Jose and Jason were helpful and professional in answering my questions. appointment, and took less than an hour. Jose and Jason were helpful and professional in answering my questions. More