Mercedes-Benz of Calabasas
Calabasas, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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The experience I had coming to Mercedes of Calabasas and buying my new C63 was by far the best experience ive ever had buying a new car, the staff were all great and my sales girl Anna was over the top as f buying my new C63 was by far the best experience ive ever had buying a new car, the staff were all great and my sales girl Anna was over the top as far as customer service and making me feel special, the finance guys were also super fast and got me in and out in a flash, see you next time when my lease is up, I wouldn't go anywhere else A++++ More
Fast and helpful employees, friendly service, my car was finished when promised. I trust them to keep my running and give me the necessary recommendations to keep my car within the warranty requirements. finished when promised. I trust them to keep my running and give me the necessary recommendations to keep my car within the warranty requirements. More
Performed an oil change and tire rotation without an appointment, and took less than an hour. Jose and Jason were helpful and professional in answering my questions. appointment, and took less than an hour. Jose and Jason were helpful and professional in answering my questions. More
Jeremy, Sang and Alex all made my Leasing experience a breeze. It actually took longer fro them to explain the features of the car than to process my application. breeze. It actually took longer fro them to explain the features of the car than to process my application. More
I returned a lease on a 2010 Mercedes S400 and was told that additional forms would need to be signed in order to complete the return. That is fine. I was told that I needed to contact Ken Lemler in order that additional forms would need to be signed in order to complete the return. That is fine. I was told that I needed to contact Ken Lemler in order to get those forms signed. I proceeded to call him and leave messages on 5 separate occasions asking for clarification and to see if he could fax the forms to me in order to get them signed as I was leaving the country for the month of July. He failed to respond to me each time and so on Tuesday, the day I left town, I sent my assistant out to procure the forms and he was told, not by Ken Lemler but by another Mercedes Employee, that the forms could not be faxed as they are legal documents. He was also told that he could not be given the forms in person. If Ken had simply returned my calls then I could have avoided a huge waste of time. I had asked if there was a manager I could speak to regarding Ken's lack of responsiveness, and was told that he was the manager. I then asked for the General Manager, and was told that he was out of town on vacation for the week of the 4th. So instead I'm forced to write this review of the unprofessionalism displayed by Ken Lemler. I understand that a lease return is not as important as a sale is, but common courtesy is expected. More
Scheduled maintenance was a breeze. Professional and fast, everyone was friendly and the renovated waiting area is very nice. Nice to be able to stop in even without an appointment. fast, everyone was friendly and the renovated waiting area is very nice. Nice to be able to stop in even without an appointment. More
I did inquiring at 4 other dealerships, I chose to purchase my new E350 from MB of Calabasas. I am happy I gave them a chance to earn my business. My salesperson, was outstanding. He went out of his w purchase my new E350 from MB of Calabasas. I am happy I gave them a chance to earn my business. My salesperson, was outstanding. He went out of his way to provide top quality service, prompt communication, and very competitive pricing. He made the entire process from finding the right car, financing, explaining all the features, to picking up the vehicle quick and painless. More
Great service from the moment I walked in the door to the close of the sale. Even received a follow up call a week later to confirm I was happy with my purchase. close of the sale. Even received a follow up call a week later to confirm I was happy with my purchase. More
Not the typical service center that one might expect. It seems as if they know almost every customer by name when they walk through the door. That shows me they care about their customers and make them feel seems as if they know almost every customer by name when they walk through the door. That shows me they care about their customers and make them feel warm and welcome. Not to mention newly renovated and comfortable waiting area. More
Due to the knowledgeable and friendly sales department is the reason we have purchased 3 cars from them for our family. No bait and switch, just bottom line and to the point. We have never had to play games the reason we have purchased 3 cars from them for our family. No bait and switch, just bottom line and to the point. We have never had to play games to get a great deal and we appreciate that they value our time by avoiding such nonsense. More