Mercedes-Benz of Calabasas

Unprofessionalism at its best! 3 hours wasted for nothing! We booked a test drive for a used CLK convertible which was advertised with all the details you need. They send us an e-mail confirmation and even cal We booked a test drive for a used CLK convertible which was advertised with all the details you need. They send us an e-mail confirmation and even called us the night before to confirm our appointment, so after work we made our way through the rush hour to Calabasas, which took us more than an hour to get there. When we arrived at 7:00pm (punctually!), our contact person was not available. We had to wait for 10 minutes until actually someone started to deal with us. Unfortunately, that person had no idea where the car was. We were referred to another staff member who had no idea either and started to chase us through all three levels of the entire parking lot in order to look for the car which, in the end, was still not to be found. That guy checked with another colleague who made a phone call and found out that the car is actually in the shop, which was already locked and nobody knew where the key was. We were asked to take a seat at a rep’s desk where a cup of coffee obviously was lying for quite a while and the spilled coffee was all over the desk. The man tried to find out how to get into the shop and another guy came back after a while. He finally told us that they decided not to sell the car because obviously it was so broken (no word about that in the ad and no hint in the pricing either!!) that it would cost them too much to fix it. Although quite upset, we gave them a second chance by specifying what we are looking for. The research took quite a while and yet another member of staff took us to the parking lot. None of the cars he showed us met more than one of the four criteria we specified (if you ask for a convertible, you don’t want to be shown non-convertibles, right?!). Of course, all of them apologized, but we weren’t even offered a reimbursement on the fuel we wasted, not to mention our evening which has had it. TO SUM IT UP: 1:15h drive to Calabasas + 50 min chaos at the dealer + 1:05h to drive back home = 3:10h WASTED. Thanks for nothing, Mercedes-Benz of Calabasas! More

Great job mehrad I just bought a car from Mehrad today. He is an excellent and professional sales rep. I'll come by later when I need to buy another car in the near I just bought a car from Mehrad today. He is an excellent and professional sales rep. I'll come by later when I need to buy another car in the near future. I'll also check with Mehrad for sure. More

Friendly, easy business transaction. With the help of Mehrad Navid my Sales Rep, I recently purchased a beautiful previously owned GLK350. He quickly and efficiently addressed any concern With the help of Mehrad Navid my Sales Rep, I recently purchased a beautiful previously owned GLK350. He quickly and efficiently addressed any concerns and went the extra mile to make my trade In appraisal and buying process easy. Finance was backed up on a Saturday so we had a wait a few hours to process but they communicated how long it would take. Cons: they didn't mention there was only 1 smart key and would cost $300 to get a 2nd key. (found out later) More

worst customer service. Calabasas mercedes Customer service sucks really bad. I'm disgusted from mercedes... never thought it was possible to have experience like this from a "mercedes dealer" Customer service sucks really bad. I'm disgusted from mercedes... never thought it was possible to have experience like this from a "mercedes dealer" .. I can sit here and bash on this place and it's unprofessional employees from receptionist to the top... if u decide to go through your bank or pay cash, rest assured their attitude will change. I was lied to twice and now they know they screwed up so now they want their car back. Really simple for them now that money has been spent customizing the car to my needs. I'm the most humble person you could ever know... despite my Just deal with it attitude, they are making it near impossible to keep my bearing. they are just sitting on this deal until my bank approval letter expires (tomorrow). I guarantee i will hear from them the following day. Great job Calabasas. More

Predigest Never felt so discriminated by anyone until I encounter Mercedes of Calabasas. I was shown a vehicle, signed contract and then i received a call by s Never felt so discriminated by anyone until I encounter Mercedes of Calabasas. I was shown a vehicle, signed contract and then i received a call by sales manager telling me that the deal was off. He basically told me that I was a suspect to ship the vehicle out of the country. Because I was financing the vehicle with my own bank. They saw a Hispanic name on the contract and automatically assumed the worst. When I made the deal, I provided them with everything. Until now a week later i haven't seen my deposit back and a straight answer from them. I have own BMW since 2003 and I am so sorry to have tried to switch to Mercedes Benz. I guess if you have a foreign name, you need to prove Mercedes that you are wealthy enough to buy their vehicles. I guess you need to be prepared to show them bank statements, w2 forms to show them that you can afford a piece of crap Mercedes. Going back to BMW to buy my new vehicle. More

Jenna worked with me on my CLA deal and she quickly gave me a reasonable numbers while I was able to negotiated without much hustle, she's reasonable and bringing honesty on the table which is rare in this me a reasonable numbers while I was able to negotiated without much hustle, she's reasonable and bringing honesty on the table which is rare in this kind of business, took us both not even 20 minutes to agreed on the purchase of my car thus this was the fastest&smoothest negotiation I ever done and I've been dealing with over 30 MB Dealers all over the states. Gives some credit to David whom I believe is the guy allowing this to happen also Elliott whom worked on my papers and put up with my questions regarding documents ! I would recommend anyone talking to Jenna if you're looking for a car, I'm not saying you'll get the best price or a lot of discount but talk to her and you'll see why it's worth your time. More

I had a truly great experience. I usually have to spend a couple of hours haggling trying to get the best price, but that did not happen at here. My entire visit was productive and I such a good experience I couple of hours haggling trying to get the best price, but that did not happen at here. My entire visit was productive and I such a good experience I will not hesitate to recommend them. More

When it came time to upgrading my vehicle I decided to go to Mercedes-Benz Calabasas. I wanted to share my great experience because sometimes buying a car can be an uneasy experience. The staff there was tru to Mercedes-Benz Calabasas. I wanted to share my great experience because sometimes buying a car can be an uneasy experience. The staff there was truly helpful and wonderful in helping me find the exact car I wanted. I ended up working with Ahmed who found me the perfect car. I bought my first C300 4M, which can travel well cross-country, while still being a nice sports car. More

The service department completed the work on my car when promised and the employees were helpful and friendly. I depend on Mercedes Of Calabasas. to keep my twelve year old Benz in excellent running conditi promised and the employees were helpful and friendly. I depend on Mercedes Of Calabasas. to keep my twelve year old Benz in excellent running condition. More

Classy operation, I contacted the General Manager Sean Fortier first because of a negative experience at another local Mercedes store. Much to my surprise, he took care of the entire transaction for me a Fortier first because of a negative experience at another local Mercedes store. Much to my surprise, he took care of the entire transaction for me and leased a new 2014 E350. I got an amazing deal without the haggling and felt like a true VIP through the whole process. They get my vote for a top-notch dealership! More