Mercedes-Benz of Calabasas

Recent visit Brought my car for repairs. Loaner was not available and was dropped off by the shuttle service. Very nice and courteous driver. My service adviser Brought my car for repairs. Loaner was not available and was dropped off by the shuttle service. Very nice and courteous driver. My service adviser, Alon, was courteous. Tried to fix my problem of key not unlocking the vehicle, on the spot. After checking a few of the fuses - he had to keep the car overnight. Miraculously the car started to work on its own before the mechanic could get too involved. Sent a shuttle to pick me up and there was no charge.!! The car is working fine now. More

Poor Organization Waited forever for the finance department. Hours. Waiting. We're here to buy a car right? It started to feel like it was part of their slime ball way Waited forever for the finance department. Hours. Waiting. We're here to buy a car right? It started to feel like it was part of their slime ball way of selling cars -- to wear us down or something. Then the car we purchased had features that didn't work and had to spend time in the service department the following week. And Mercedes doesn't get back to you. They don't care about customers. We won't be back. More

My 2014 S-550 service Service manager, Wes Crown and his guys at Calabasas Mercedes were at top of their game, professional, helpful and courteous. My front right tire had Service manager, Wes Crown and his guys at Calabasas Mercedes were at top of their game, professional, helpful and courteous. My front right tire had a small sidewall bubble. It is caused by air leaking from the inside of the tire into the carcass or body of the tire. I asked if the tire can be repaired? The answer was No, unfortunately sidewall bubbles cannot be repaired. Because the area flexes while driving a patch will not stay in place. The bubble also indicates there is structural damage to the tire that cannot be repaired. A tire in this condition could fail without warning and should not be driven on. They recommended the spare tire be used until a replacement can be found. The tire must be replaced. They ordered my new tire and Saturday 9/26 will be installed. Again great service by Mr. Wes and his people. Thank you and keep up the good work. Very satisfied customer, Jack Tashdjian, CPA Jack Tashdjian More

Tired of trying to reach someone in the service department No one answers the phone in the service department. Left message several times, but no response. I am going somewhere else for service. Place sucks No one answers the phone in the service department. Left message several times, but no response. I am going somewhere else for service. Place sucks!! More

lied to when buying a used car for $60,000 was promised a spare key for a used car I purchased as part of the deal, two managers signed the papers. they told me to get it from an affiliated dea was promised a spare key for a used car I purchased as part of the deal, two managers signed the papers. they told me to get it from an affiliated dealer pay for it and they'll refund my money. Four months later, I'm still chasing the refund. As dishonest as many other used car dealers. More

Honored Written quote I received a written quote for a GLK . I am over 2 hours away from this dealer but they had exactly what I wanted and the price was great. Upon arriva I received a written quote for a GLK . I am over 2 hours away from this dealer but they had exactly what I wanted and the price was great. Upon arrival I drove the car, loved it and filled out my paper work. I waited 4 hours for my turn with the finance department. When it was my turn they discovered the sales guy had made a mistake on the written quote by $6,000.00. In the end, I made that 2+ hour drive back home in my original car. I believe/hope the sales guy made an honest typo, but no one made any attempt to satisfy me. I offered to meet them half way (pay $3000.00 more than quoted). They are a big profitable organization and I'm just a working stiff. If I could take the hit for $3000.00 so could they. It wasn't my mistake. I had bought a car from them before. You'd think they would care. The story continues and ends very good for me. Tim Roach, the salesman, killed himself to make me whole. I ended up getting a car 5000.00 less than MSRP. I LOVE my new car and this guy Tim is upper honorable. More

UnbeLIEveable. Here's EXACTLY what this dealer did. 1. They cold called a guy from a craigslist ad (me). 2. Gave me an offer of between $22k and $25k over the Here's EXACTLY what this dealer did. 1. They cold called a guy from a craigslist ad (me). 2. Gave me an offer of between $22k and $25k over the phone sight unseen, other than the pics in the ad- to buy my car. 3. I explained the car is NOT showroom ready, dishing every detail INCLUDING some costs on which repairs would be needed to make the car perfect for sale on a Mercedes used car lot (2003 Porsche 911 C4S) -prior to agreeing to come out, *warning them ahead of time* that I do not like to be "baited and switched." AND I'd be coming from Moorpark, nearly 25 MILES away. 4. Well sure enough, I get there and the nit picking begins, though I was told "we totally understand it's a 12 year old car". 5. After (finally) looking at the VIN and running it, they come to the understanding that there was an accident, though the title remains a clean title. ---well DUH, that would be the failing paint on the right front corner panel and right door which *I warned them about* (they admit their cost only a $250 per panel repair ==$500 and for the accident they now want to take me from $23k to UNDER $20K) Making a LONG story short, soon thereafter, they say they don't even WANT the car after I was ready to let them steal it wholesale at $20k--- for a 2003 Porsche 911/996 C4S with 105k miles and IMS Upgrade RMS done and 20k miles new Sachs Racing clutch!!! They greedily walked away from a car they would've invested a total 22k in AFTER repairs, turned it around on their used lot for 28k, walking away with SIX GRAND PROFIT GROSS!!! ---instead, they get nothing, and I get a wasted Half of a day, a WASTED TRIP and minimum TEN BUCKS fuel cost to and fro- (25 miles to and 25 back). THANKS MERCEDES BENDS OF CALA-BAT-xxxxS!!! More