Mercedes-Benz of Calabasas

Very happy with our experience buying a used car We were met by extremely friendly staff, and overall we had a very good experience at this dealership, and drove home happy! We would like to send We were met by extremely friendly staff, and overall we had a very good experience at this dealership, and drove home happy! We would like to send a special Thank You to Veron, who sold us our new (used) car. Veron was incredibly patient with us and stayed with us at the dealership until as late as 11:30pm at night to make sure we were taken care of. He was willing to stay even later to review all of the features of the car with us! We appreciated all you did to make us happy with our new purchase. We would also like to thank Martin, their financing manager, who walked us through all the paperwork with honesty and patience, and also stayed with us until 11:30pm at night. The entire staff at the dealership were very friendly, and they were extremely appreciative of our business and made it known. Thank you!!!! More

Honest. Straightforward. Mr.Jeremy Israel-Tomb did an excellent job helping me and my family. He did all the leg work over the phone and exceeded all my expectations. He was v Mr.Jeremy Israel-Tomb did an excellent job helping me and my family. He did all the leg work over the phone and exceeded all my expectations. He was very professional and really took the time to get me exactly what I wanted with no issue at all. I can honestly recommend him with no reservations at all. It's tough to find a good car dealer these days....this guy was a straight shooter. More

Service Alon Asherson is very responsive and has always has meet my expectations. Thank you for your consistency. Alon is always willing to help me with s Alon Asherson is very responsive and has always has meet my expectations. Thank you for your consistency. Alon is always willing to help me with something simple such as a light bulb and other small items that should not require a service appointment. More

Never been so easy!!! Making a decision on your next car purchase is always scary. My heart was set on a GLC and that's exactly what I drove away with. Jeremy put me in the Making a decision on your next car purchase is always scary. My heart was set on a GLC and that's exactly what I drove away with. Jeremy put me in the exact car I wanted, had all the features I wanted and needed and he was awesome to work with. He made it easy and painless to decide. Answered all my questions I had and got me in and out of the dealership in great timing. More

Avoid them .... we are going after them They sold my son a bad car, made all of these big claims... They dont return phone calls, nor emails, they are worse than a used car lot... in the wro They sold my son a bad car, made all of these big claims... They dont return phone calls, nor emails, they are worse than a used car lot... in the wrong side of town... Thomas Sanchez was rude and condesending to my son to the point i had to step in .... If you want help with going after them you can reach me at samaxberry at g mail dot com.... More

Con-Benz Twice I came here to look at an advertised used car. TWICE, the advertised car was not even ready to be seen let alone test driven. Third time there, Twice I came here to look at an advertised used car. TWICE, the advertised car was not even ready to be seen let alone test driven. Third time there, no one could find the keys. Total waste of time. Sales guy kept trying to force a similar car on me, seemed unable to grasp the fact I wanted the advertised car. This place is a joke. The Three Stooges could run the place better than it's being run. I don't care how good of a price they might offer, I will never go back there again. More

Does Honesty and Integrity Exist Anymore? The used car dealer stereotype of dishonesty, lying and general lack of integrity has been skillfully demonstrated by the staff of Calabasas Mercedes- The used car dealer stereotype of dishonesty, lying and general lack of integrity has been skillfully demonstrated by the staff of Calabasas Mercedes-Benz. Last week I placed a down payment on a car found thru their "Sonic" automotive site located at a sister Mercedes-Benz dealer. I was assured that the car was available, no one else had bought or made a down payment and would only take a few days to get here. I proceeded to acquire full funding, made a deal on my existing car and got a rental for the anticipated few days I would need. Monday I received message that the car was no longer available, had a mechanical problem and was sold wholesale. This car was listed with 6011 miles and had just passed a 165 point inspection by a certified MB mechanic. When I requested what the problem was, they didn't know and laughed when I asked what part of the 165 point inspection would have missed an implied major mechanical problem. In addition to casting serious doubt as to the value of a certified inspection, there was serious doubt with respect to the honesty of the failure. After visiting the dealer and lengthy discussion as to the truth, the sales manager finally admitted that there was no mechanical issue and the car was sold to someone else retail and that there is an integrity issue within their dealerships, REALLY! I discussed at length the impact that these dishonest dealings have on people, was just not expecting this kind of low level dealing at a Mercedes dealer. They have absolutely no respect or care about their customers what so ever. Should have read some of their other reviews before I went to buy from them. More

dealer did not disclose missing items on the car The sales man and manager did not disclose missing items on the car we purchased at the time of sales (deal), it was disclosed after the fact, and the The sales man and manager did not disclose missing items on the car we purchased at the time of sales (deal), it was disclosed after the fact, and there was nothing you could do about it......complained to their headquarter's office, and the general manager as well, with no assist whatsoever........very bad experience, and unprofessional deal. More

Fake ad. This dealer posted a fake ad with a low price. I called before going there. The answer is the car is there. When I got there, the sales guy tried to h This dealer posted a fake ad with a low price. I called before going there. The answer is the car is there. When I got there, the sales guy tried to hold me as long as he can by giving me many lies. After about an hour, they said the car is not there. I talked to the manager, he said I can't do nothing about it. Very very bad experiences. I wondering how can a Benz dealer can survive nowadays by using this old lie tech! More

Given several reasons why they cannot sell car to me . 1. Dealership lied saying my loan company won't answer their phone 2. Price on the car changed to a higher amount 3. Already approved for a loa 1. Dealership lied saying my loan company won't answer their phone 2. Price on the car changed to a higher amount 3. Already approved for a loan but was told I do not have a loan because they wanted me to go with their loan company 4. They resubmitted my loan which had been approved removing my cosigner's name so that my loan company would deny me. 5. The trade-in I had looks better than the Mercedes. 6. And the icing on the cake is when I called there, their sales person put there financial person on speaker and I heard him say, " tell that word for female dog anything." More