Mercedes-Benz of Calabasas

Just need one word to summarize my experience..."wow" I was in the market for a new Mercedes since my lease was up in a few months and I wanted to get ahead of the curve so I wouldnt have to make a last m I was in the market for a new Mercedes since my lease was up in a few months and I wanted to get ahead of the curve so I wouldnt have to make a last minute hasty decision. I leased my old CLA 250 from Calabasas and had a wonderful experience, so when Jeremy reached out to me first, I was very receptive. He went over some super aggressive numbers and like a good consumer I still wanted to shop around. I went to 2 other Mercedes dealerships and mentioned the aggressive offer Jeremy gave me. Without laughing, they assumed I was joking. One of them even said, "if he actually gives you this deal, let me know, because I'll go up there and buy one." Jeremy was a straight shooter. He told me the numbers over the phone and when I got up there, he didnt wavier from them. Sitting in his office, another customer came in super appreciative of Jeremy's work and it just confirmed that Jeremy and Calabasas is truly the real deal. Let's be clear, two dealerships conceded to Calabasas' offer! The first thing I did after I shook Jeremy's hand was call the other dealership. Looks like they are gonna have to start getting their cars at Calabasas. More

Great experience Veron Wilkins is the best! So patient and went out of his way to assist me in the purchase of my new SUV. Many thanks. Sandra Cooper Veron Wilkins is the best! So patient and went out of his way to assist me in the purchase of my new SUV. Many thanks. Sandra Cooper More

Amazing Service My name is Fernando Navarrete, I would like to give thanks to Jeremy Israel-Tombs for his professionalism and for making my day and my wife's day. My name is Fernando Navarrete, I would like to give thanks to Jeremy Israel-Tombs for his professionalism and for making my day and my wife's day. I couldn't be any happier with how we were treated. Thank You. More

Efficient and Excellent Customer Service The team at Mercedes Benz of Calabasas is upfront and proactive about repairs, respective of my time, efficient, thorough, and always helpful with a c The team at Mercedes Benz of Calabasas is upfront and proactive about repairs, respective of my time, efficient, thorough, and always helpful with a courtesy shuttle - making my service experience seamless. More

Horrible experience all around Had a great experience 7 years ago but this time it was terrible. Manager lied to me about my trade in value, preowned vehicle I bought missing featur Had a great experience 7 years ago but this time it was terrible. Manager lied to me about my trade in value, preowned vehicle I bought missing features, waited 5 hours and general manager still will not return my call a week later. Do not buy from this dealership! More

Great overall experience Ryan was careing, helpful courteous. He communicated the issues. Provided a loaner. They were quick fixing my car and up front with what to expect, e Ryan was careing, helpful courteous. He communicated the issues. Provided a loaner. They were quick fixing my car and up front with what to expect, every step of the way. Thank you, Ryan. F More

A good experiance I saw a 2008 CLK cab posted online from Mercedes Benz of Calabasas. The posting was so new there wasn't even a picture (it turns out the car was in de I saw a 2008 CLK cab posted online from Mercedes Benz of Calabasas. The posting was so new there wasn't even a picture (it turns out the car was in detailing being made into almost new condition). The same cars with twice the milage were being sold by others at the same price. This car was a one owner, with all servicing up to date. I was there in a few hours (luckily because I wasn't the only one interested) and worked with Alfredo De Leon. It was a cash deal and I didn't get any upsell which was appreciated. I met with Jason McCann, the service manager who is the nicest guy and even though he knew I didn't live near Calabasas and so wouldn't be servicing the car there, explained so much about the car that he really gave me confidence in my purchase. I would definitely trust him with any service on the car if I lived anywhere near this dealership. Something special that happened was that the detailing was going to take 2 days and my wife and I would pick up the car on Saturday, but a problem with a seam in the cab convertible top delayed pick up until Monday. My wife would be at work on Monday and I didn't want to spring for Uber/Lyft and complained to Alfredo who volunteered to pick me up and drove the 45 minutes each way. That's service, especially on a used car deal! My wife and I are so happy with the car. Thanks Mercedes Benz of Calabasas. More