Mercedes-Benz of Calabasas

Love the no pressure environment - Bought E class 350 Overall experience was good. Why only 3 stars? 1. The salesman did not demo me all the features. It was 8:00 PM when the deal was consummated. 2. Overall experience was good. Why only 3 stars? 1. The salesman did not demo me all the features. It was 8:00 PM when the deal was consummated. 2. I thought that the car had push button start. The salesman said that the term was keyless and I need to insert the key to start the car. That was total mis-information as found out next day, that there is a part to plug in to the keyhole and I really have the push button feature. the salesman was not aware of this. 3. Next day, I went back to the dealership as one of my remote was not working. Apparently needed to change the battery in this remote. The product specialist showed me all the features, spent the time to answer my questions and ensures that I have the understanding of all the features and setting it up in the car. Mercedes set up is not straight forward and I appreciate the hand holding by the product specialist. The salesman also learned along the way. 4. After 3 days, the second remote stopped working and I bought the battery at Amazon and replaced it myself. Did not want to go back to the dealer. 5. The key is - the CPO car is in excellent shape despite lot of miles. I am pleased with the purchase. More

Andrew thank you so much You’re awesome brother , Honestly I thought they were going to keep my car about two three days but when they said my car will be ready in same day You’re awesome brother , Honestly I thought they were going to keep my car about two three days but when they said my car will be ready in same day I was like surprised wow same day . anyways thank you so much again for everything mr. Andrew More

Great experiance! Hats off to my salesman Peter Giouzelis. He made the whole buying process easy and entertaining. He's knowledgeable, thoughtful, and professional. Hats off to my salesman Peter Giouzelis. He made the whole buying process easy and entertaining. He's knowledgeable, thoughtful, and professional. The dealership is clean, comfortable, easy to browse in, and has a good selection of cars. Good people. Good place. More

Excellent Great survice! Everyone was very helpful and very nice. Although I have to ride home and take the car next day on Saturday, I did not loose any work t Great survice! Everyone was very helpful and very nice. Although I have to ride home and take the car next day on Saturday, I did not loose any work time and much of inconvenience. More

Awesome Service and Personel Attention The entire "crew" at M-D Calabasas is awesome from Scott Gomez in service to Renee in tires to the shuttle driver, the front desk ladies, xxxx, even t The entire "crew" at M-D Calabasas is awesome from Scott Gomez in service to Renee in tires to the shuttle driver, the front desk ladies, xxxx, even the coffee was first rate.. I hadn't been there in months and my name was remebered, my preferences..the attitude and service was thorough, friendly, concerned and top notch.. More

Great Jason handled my service visit. Loaner car was provided and was ready when I got to dealer. My car was in for 20,000 mile service and everything whet Jason handled my service visit. Loaner car was provided and was ready when I got to dealer. My car was in for 20,000 mile service and everything whet well and car was picked up 4 hrs. later when promised. More

Kyle, jason(Service manager & Jason head of service) showed paid much attention to need & were concerned like they own the car. They tested the car & took their time for compressor problem & noise inside the ca paid much attention to need & were concerned like they own the car. They tested the car & took their time for compressor problem & noise inside the cabin. They promised the noise problem will be escalated to Mercedes for thorough inspection. More

A Responsive and Thoughtful Service Manager The service manager responded to my telephone call of concern in a timely and thoughtful manner. He listened to my concern and quickly handled the iss The service manager responded to my telephone call of concern in a timely and thoughtful manner. He listened to my concern and quickly handled the issue to my full satisfaction. Such quality deserves repeat business. More

Service is awesome I have been a BMW client for over 17 years, I fell in love with the 2018 E coupe and contacted my BMW person who personally recommended me to Anna. I I have been a BMW client for over 17 years, I fell in love with the 2018 E coupe and contacted my BMW person who personally recommended me to Anna. I called her and told her what I was looking for and the price point. Within an hour I was picking up my car. Marianna and Anna make a fabulous team and are kind, patient and professional. I had never met them yet I felt like I knew them for years. Good job ladies!!! More

The service staff is awesome! Kyle Wein is my service rep & he is always available to answer any issues that I have. He is always smiling and communicates very well. He keeps me Kyle Wein is my service rep & he is always available to answer any issues that I have. He is always smiling and communicates very well. He keeps me informed regularly while my car is being serviced. I have gone to other dealers, but I was disappointed . I won't go any where else . It's the people throughout the service department that keep me coming back to Calabasas. More