Mercedes-Benz of Calabasas

Phillip was amazing. I was beyond satisfied with the customer service that I received from Phillip and supporting staff. I felt zero pressure during my test driving experi I was beyond satisfied with the customer service that I received from Phillip and supporting staff. I felt zero pressure during my test driving experience. They took a stressful situation and made it a breeze. More

excellent service We take our vehicles here for service and ALWAYS, always, always receive the best service. Our favorite person to deal with is Scott, in service. Ever We take our vehicles here for service and ALWAYS, always, always receive the best service. Our favorite person to deal with is Scott, in service. Everyone on the premises seems to be friendly, professional and service-based. More

Upselling I was told I needed 4 new tires for around $1,400 despite my having tires purchased less than 2 years ago with less than 15,000 miles. Others who chec I was told I needed 4 new tires for around $1,400 despite my having tires purchased less than 2 years ago with less than 15,000 miles. Others who checked the tires claimed they have at least 10,000 more miles left. I was also told, as I have been nearly every time I have brought my car in for service, that I need brake pads, despite that service having been performed recently as well. More

Excellent service Salesman was Very helpful and made me feel comfortable, not pushy at all. Very good customer service in al departments. Timely and professional chec Salesman was Very helpful and made me feel comfortable, not pushy at all. Very good customer service in al departments. Timely and professional checkout process More

Not terribly satisfied I was rather disappointed with my overall experience. 1. My credit was run without my permission even though I arrived with a pre-approval & expli I was rather disappointed with my overall experience. 1. My credit was run without my permission even though I arrived with a pre-approval & explicitly said not to do so. 2. I purchased a certified preowned vehicle and the wheels were bent & brakes were bad. I had to take the car to a 3rd party auto shop to diagnose the problem that arose shortly after having purchased the vehicle (shaking). The sales reps and service managers were not very much help. I was in fact hung up on multiple times by the sales reps. (Sunil & Others) Furthermore, to add insult to injury, the Pre-Owned Director told me that "Mercedes are expensive cars" (as though I was unaware) and that "if I have a far commute, that this wear is normal." Which is ridiculous. According to that, I need new brakes and rotors every 3 weeks. smh The one redeeming factor is that they did fix the rims/wheels. I would give a big thanks to the Customer Relations Manager who went above and beyond with all my concerns. Danielle is great! More

Mercedes of Calabasas service was excellent ‼️ The service manager Kyle was very helpful and ensured our car was repaired on a timely basis and answered all of our questions. The repair job was exc The service manager Kyle was very helpful and ensured our car was repaired on a timely basis and answered all of our questions. The repair job was excellent and it was very helpful to get a courtesy car while the repair was being done. We were very pleased with the service from Mercedes Benz of Calabasas Ca and would highly recommend them to everyone ?????? More

Knowledgeable Salesman, who worked to make the deal happen. Five Star all the way. John knew the product he was selling. Very professional. David, worked very efficiently to get the paperwork done quickly. High Five Star all the way. John knew the product he was selling. Very professional. David, worked very efficiently to get the paperwork done quickly. Highly recommend them and the dealership. More

Love the no pressure environment - Bought E class 350 Overall experience was good. Why only 3 stars? 1. The salesman did not demo me all the features. It was 8:00 PM when the deal was consummated. 2. Overall experience was good. Why only 3 stars? 1. The salesman did not demo me all the features. It was 8:00 PM when the deal was consummated. 2. I thought that the car had push button start. The salesman said that the term was keyless and I need to insert the key to start the car. That was total mis-information as found out next day, that there is a part to plug in to the keyhole and I really have the push button feature. the salesman was not aware of this. 3. Next day, I went back to the dealership as one of my remote was not working. Apparently needed to change the battery in this remote. The product specialist showed me all the features, spent the time to answer my questions and ensures that I have the understanding of all the features and setting it up in the car. Mercedes set up is not straight forward and I appreciate the hand holding by the product specialist. The salesman also learned along the way. 4. After 3 days, the second remote stopped working and I bought the battery at Amazon and replaced it myself. Did not want to go back to the dealer. 5. The key is - the CPO car is in excellent shape despite lot of miles. I am pleased with the purchase. More

Andrew thank you so much You’re awesome brother , Honestly I thought they were going to keep my car about two three days but when they said my car will be ready in same day You’re awesome brother , Honestly I thought they were going to keep my car about two three days but when they said my car will be ready in same day I was like surprised wow same day . anyways thank you so much again for everything mr. Andrew More

Great experiance! Hats off to my salesman Peter Giouzelis. He made the whole buying process easy and entertaining. He's knowledgeable, thoughtful, and professional. Hats off to my salesman Peter Giouzelis. He made the whole buying process easy and entertaining. He's knowledgeable, thoughtful, and professional. The dealership is clean, comfortable, easy to browse in, and has a good selection of cars. Good people. Good place. More