Mercedes-Benz of Calabasas

When you buy a Mercedes-Benz there is an expectation of a certain level of service you will receive during your purchase. And while the sales staff was very personable and friendly. I felt the level of servi certain level of service you will receive during your purchase. And while the sales staff was very personable and friendly. I felt the level of service I received was not a reflection of what I expected from Mercedes-Benz. The delivery of the vehicle after signing documents was lacking The only thing I was shown on the vehicle was how to put it in drive. Typically anytime I’ve purchased a vehicle I got a full tank of gas complementary of the dealership. Did not receive that. I was handed the keys and got a thank you that was it. More

Good Service Eventually We bought a used car from James Pugliese. James is your typical used car sales person cliché. When he learned i was interested in the vehicle, he was We bought a used car from James Pugliese. James is your typical used car sales person cliché. When he learned i was interested in the vehicle, he was persistent in his contact, and mostly helpful, although I wouldn't suggest detail is his strong point. During our purchase, the tone was one of coercive and rushed selling. Any request we made was met with "someone is coming to look at this vehicle later and I can sell it to them". Our main concern was having the car looked over by a mechanic which was refused under all circumstances. We purchased the car anyway - it is a beautiful car and we are happy to have it. However, the car began leaking oil a day after we purchased it. We attempted to contact James to discuss the matter. It would seem James' customer service ends at the sale and he possesses no after sales interest. The moment we registered the problem, he would not return any calls despite his assurance that he would. After 3 days of being ignored we escalated to the used care sales manager Jose. Jose immediately dealt with the problem, invited the car for an inspection and organised its repair. Jose was communicative, polite and helpful. The problem was eventually resolved. Despite the pre and after sales service of James, this is a good car at a good price from a dealership that will eventually do the right thing by their customer. I would buy from them again. But not from James. More

Great experience Traci the sales rep is amazing, she helped us to find the right vehicle, she found a beautiful model that exceeded our expectations, I am happy with Traci the sales rep is amazing, she helped us to find the right vehicle, she found a beautiful model that exceeded our expectations, I am happy with the purchased. More

I received 5 Star Service at Mercedes Benz of Calabasas! My salesman was Michael Passage and he was absolutely superb!!! The process was so easy and stress free!!! My salesman was Michael Passage and he was absolutely superb!!! The process was so easy and stress free!!! More

This is the second time I have purchased a car through John at Mercedes of Calabasas. He is wonderful to deal with and makes the process smooth and seamless. John at Mercedes of Calabasas. He is wonderful to deal with and makes the process smooth and seamless. More

Excellent I just got my ANG GTC coupe from Mercedes Benz of Calabases, from the first day which I went to dealership and I meet Anna and Michel I knew this will I just got my ANG GTC coupe from Mercedes Benz of Calabases, from the first day which I went to dealership and I meet Anna and Michel I knew this will be the place to purchase my new car. They both have the experience and the professional attitude I was expecting.My car came and the price and the service of the team including Niko and Rajah was amazing. As a matter of fact I just refer them one of my coworkers to purchase his car. Thank you Anna, Michel, Niko, Raja and the rest of the team. Best Dr. Vahik Paul Meserkhani More

Perfect schedule B service Jason was professional throughout. This was schedule B service. It was done well and timely. I also had a loaner vehicle which was provided promptly, Jason was professional throughout. This was schedule B service. It was done well and timely. I also had a loaner vehicle which was provided promptly, and the return process went smoothly. More

Great service Kyle Wiens was very responsive and he kept all the promises he made. I got my car back in few days as promised. A loaner car was also great Kyle Wiens was very responsive and he kept all the promises he made. I got my car back in few days as promised. A loaner car was also great More