Mercedes-Benz of Calabasas

I originally purchase my Mecedes Benz from another dealer, but was disappointed in the level of service I received from them. Even-though I had a bumper to bumper manufacturers warranty they never wer dealer, but was disappointed in the level of service I received from them. Even-though I had a bumper to bumper manufacturers warranty they never were about to fix a vibration problem. When I went to MB of Calabasas they found a wheel bearing and motor mount that were questionable and replace them. That fix the problem. Service staff are very friendly. Would have given a 5 star rating but after one of the service work on my car I noticed a small cut in the drivers seat. MB never took responsibility for it but said it must have come from my cell phone. Eventually the had it repaired twice but it keeps failing. More

Nobody approached us upon arrival, nobody offered us any help or anything else, the worst customer service that I Have received at a dealership ever. help or anything else, the worst customer service that I Have received at a dealership ever. More

Just plain easy A great buying experience. The staff works together as a team to give the customer a better experience. Jeremy, as always, you've made the car buying A great buying experience. The staff works together as a team to give the customer a better experience. Jeremy, as always, you've made the car buying process a pleasure. More

Mercedes-Benz of Calabasas does a great job of making Mercedes-Benz of Calabasas does a great job of making clients feel special and going the extra mile to make sure the customer is happy. I want t Mercedes-Benz of Calabasas does a great job of making clients feel special and going the extra mile to make sure the customer is happy. I want to especially recognize Jeremy. And finance teams were also great. Returning my C300 2016 and gived me the best deal on 2020 C300. Been to the family Mercedes Benz of Calabasas since 2016! Will continues !! Thank you again Jeremy Israel ! More

Fast and great experiences every time I buy from Calabasas MBZ. Best price for any model, just talk to Jeremy and he will make it happen. Calabasas MBZ. Best price for any model, just talk to Jeremy and he will make it happen. More

Eddie Aquino was fantastic!! He serviced my vehicle and even washed it in a very efficient and professional manner. This dealership provides great service and highly recommended! even washed it in a very efficient and professional manner. This dealership provides great service and highly recommended! More

This is the second time I went to Mercedes of Calabasas for service in 2 years and both times they Damaged my car and I only brought it in for an oil change the first time they put a door ding in it and th for service in 2 years and both times they Damaged my car and I only brought it in for an oil change the first time they put a door ding in it and the second time which was just yesterday they hit the front spoiler and now it’s in the body shop for repair I will never bring it there again they have Apsley no idea how to take care of a customers car all they do is damage your car I would highly recommend not having your car serviced here More

When you buy a Mercedes-Benz there is an expectation of a certain level of service you will receive during your purchase. And while the sales staff was very personable and friendly. I felt the level of servi certain level of service you will receive during your purchase. And while the sales staff was very personable and friendly. I felt the level of service I received was not a reflection of what I expected from Mercedes-Benz. The delivery of the vehicle after signing documents was lacking The only thing I was shown on the vehicle was how to put it in drive. Typically anytime I’ve purchased a vehicle I got a full tank of gas complementary of the dealership. Did not receive that. I was handed the keys and got a thank you that was it. More

Good Service Eventually We bought a used car from James Pugliese. James is your typical used car sales person cliché. When he learned i was interested in the vehicle, he was We bought a used car from James Pugliese. James is your typical used car sales person cliché. When he learned i was interested in the vehicle, he was persistent in his contact, and mostly helpful, although I wouldn't suggest detail is his strong point. During our purchase, the tone was one of coercive and rushed selling. Any request we made was met with "someone is coming to look at this vehicle later and I can sell it to them". Our main concern was having the car looked over by a mechanic which was refused under all circumstances. We purchased the car anyway - it is a beautiful car and we are happy to have it. However, the car began leaking oil a day after we purchased it. We attempted to contact James to discuss the matter. It would seem James' customer service ends at the sale and he possesses no after sales interest. The moment we registered the problem, he would not return any calls despite his assurance that he would. After 3 days of being ignored we escalated to the used care sales manager Jose. Jose immediately dealt with the problem, invited the car for an inspection and organised its repair. Jose was communicative, polite and helpful. The problem was eventually resolved. Despite the pre and after sales service of James, this is a good car at a good price from a dealership that will eventually do the right thing by their customer. I would buy from them again. But not from James. More

Great experience Traci the sales rep is amazing, she helped us to find the right vehicle, she found a beautiful model that exceeded our expectations, I am happy with Traci the sales rep is amazing, she helped us to find the right vehicle, she found a beautiful model that exceeded our expectations, I am happy with the purchased. More