Mercedes-Benz of Calabasas

Overall just done with Mercedes After a horrific incident with the Thousand Oaks Silverstar Mercedes service center last year, I needed to find a different place. Calabasas Mercedes After a horrific incident with the Thousand Oaks Silverstar Mercedes service center last year, I needed to find a different place. Calabasas Mercedes is actually closer to my house and therefore I thought I'd give it a try. I was not impressed. I made an appointment for 11 am but wasn't helped for almost 25 minutes although one nice employee kept ensuring me that I would be helped soon. This is a minimal issue. The bigger issue is that when dealing with the service person he questioned me about whether or not it was my parents' car, if they passed it down to me, if I purchased it new or used, and whether the car was "really" mine. I was highly appalled because I doubt that every customer gets asked these discriminatory questions- especially the older white gentleman who came after me. Additionally, this is coming from an Asst. Manager. I was then texted later to pick up my car within a 5 minute window before closure, which of course took much longer. I was mostly upset from the interaction in the morning and hope employees will get more training on discrimination. And yes, the car is mine and I bought it. More

Quick and easy. Brought my car to Calabasas Mercedes for service during corona virus time. Kyle was very polite, as always, helpful, and provided maximum care of the Brought my car to Calabasas Mercedes for service during corona virus time. Kyle was very polite, as always, helpful, and provided maximum care of the car. More

I purchased my first E350 from Calabasas and someone crushed my back on the freeway and this dealership helped me to purchased my second one, so i will always love mercedes Benz of Calabasas.... crushed my back on the freeway and this dealership helped me to purchased my second one, so i will always love mercedes Benz of Calabasas.... More

INSPECT your new vehicle before purchasing. Initial interactions were pleasant and then it went downhill. I purchased a vehicle which was being shipped from their sister store in Walnut Creek. T Initial interactions were pleasant and then it went downhill. I purchased a vehicle which was being shipped from their sister store in Walnut Creek. The car had 90 miles on it but they insisted that it was normal, we bit. Within the time span of 24 hours after driving the car off the lot, three problems arose. First, the windshield wiper flew off the attachment as the vehicle was driven on a highway, endangering the driver as well as surrounding vehicles. Alerted the dealer and was assured that it will be fixed the next day. The car was driven the next day and multiple warnings appeared on the dashboard warning of low coolant level. Alerted the dealer and did not hear back until well after I alerted the technician that arrived to replace the windshield wiper. The technician proceeded to open the hood and was shocked that the car was brand new. There was a very clear puncture in the coolant line as smoke fumed out from a overheating engine. While examining the car further as horrified and terrified I was of driving the car any further, a small hole due to improper stitching was found. It was gaping wide open on the back of the passenger seat, big enough to fit three fingers into. I called the dealer and notified of the issues, they said that they would take the car in the next business day and service it and send a tow truck to pick up the vehicle. I requested a loaner and they expected us to get there from DTLA to Calabasas on our own. They then offered a full refund and I took it. There are a lot of shameful details and drama in interacting with the dealer that I have decided to keep out for the sake of keeping an honest review free of emotions. Nonetheless, I have returned the vehicle and purchased a vehicle elsewhere. More

Good customer service Every time I go I am treated very well. Friendly, responsive, always professional. As far as dealers go, Calabasas MB is one of the best. Just wish th Every time I go I am treated very well. Friendly, responsive, always professional. As far as dealers go, Calabasas MB is one of the best. Just wish they were less expensive! More

Excellent same day service! Came in late in the afternoon to replace my tire on my GL450 and they managed to get it done all in the same day. to replace my tire on my GL450 and they managed to get it done all in the same day. More

Service for my GLE300 This dealer is top notch!! From the moment we purchased the car from them until now with this service we just completed with them. Sales people were g This dealer is top notch!! From the moment we purchased the car from them until now with this service we just completed with them. Sales people were great! Dennis is a great salesperson. Our experience when we drove into the service department just a few days ago was fantastic! They were ready for me and I wasn't there more then just a few minutes. They even had the loaner car (at no charge) ready for me so I could leave right away. Paper work was all ready and we did not have to wait for anything. A customer such as myself can really see these people who all work there are a team and they all work hard to provide speedy, and professional customer service. I recommend this dealer to anyone looking for a car and having their car serviced. More

Professional staff, good service, expensive service and on-time delivery of the vehicle. Kyle was courteous, knowledgeable and professional. My car was serviced, washed and cleaned on-time delivery of the vehicle. Kyle was courteous, knowledgeable and professional. My car was serviced, washed and cleaned More

Awesome experience with Mercedes Benz of Calabasas My experience with Mercedes of Calabasas was great. Ana helped me and made the whole process so easy and convenient. Definitely the only dealership I My experience with Mercedes of Calabasas was great. Ana helped me and made the whole process so easy and convenient. Definitely the only dealership I will be purchasing Mercedes Benz from. More

MBZ Calabasas is the best of all the local MBZ dealerships. Everyone we work with at MBZ Calabasas is genuinely interested in our well-being and proud of what they do for us, We know we are at the best MBZ dea Everyone we work with at MBZ Calabasas is genuinely interested in our well-being and proud of what they do for us, We know we are at the best MBZ dealership in greater Los Angeles. I have dealt with most of the others over the years and all of the Calabasas folks are a real cut above the rest. More