Mercedes-Benz of Calabasas

When we arrived we were told to wait and Guss would be with us shortly. We waiting for about 10 minutes and he appeared and took us to his office. I was hoping that all the paper work would be ready to with us shortly. We waiting for about 10 minutes and he appeared and took us to his office. I was hoping that all the paper work would be ready to sign but that wasn't the case. We waited an hour before we could see the finance person. Was never offered water coffee or anyting to drink. Finally got done with finance and then Guss walked us through a brief view of the car. A bit too brief, being there are things I'm still trying to firgure out. The car needed to go back to the shop for stretches on the door to be removed and then again for some tape on the dash to be removed. I finally was on the road home after spending 2.5 hours there. Not very efficient group of people. I got better and faster service when I bought a Ford from Ken Grody. From a high end dealership the service and professionlism was lacking. I was never giving a business card from the person I bought the car from or the finance person. More

During the pandemic time, the service not just only efficient and detail, also thinking from customer point of view to solving problems. Great professional service!!! 5 Stars!! Thank you Andrew Tiangco efficient and detail, also thinking from customer point of view to solving problems. Great professional service!!! 5 Stars!! Thank you Andrew Tiangco!! More

Jason was very professional to deal with, even after I voiced some concerns over the repair costs . Attitude of all employees is positive and helpful. A few days before, I stopped to get a new battery f voiced some concerns over the repair costs . Attitude of all employees is positive and helpful. A few days before, I stopped to get a new battery for the car key. I did not even have to get out of the car, the "valet" helped me. More

Kyle was great. My car was promised to be ready at a certain time. Actually got it back sooner than expected,. Always the best service. certain time. Actually got it back sooner than expected,. Always the best service. More

MB of Calabasas staff has always been pleasant to deal with. They pride in giving exceptional customer service to all their customers. All though the location is further from my residence, I still come he with. They pride in giving exceptional customer service to all their customers. All though the location is further from my residence, I still come here because of their people and the atmosphere. Thanks More

Came in after receiving invitation for a recall campaign of air bag replacement. T'was nice receiving their invite (apparently the dealership was aware of the recall. Was also given a loaner which was a pl of air bag replacement. T'was nice receiving their invite (apparently the dealership was aware of the recall. Was also given a loaner which was a plus. the only drawback .... communications: Apparently the installation was already completed around 2:00 pm. Never received text - when i followed up with the phone receptionist at 5:00 pm ("still in progress")...left vm to servicing agent... ..waited till almost 5:30 and only received a call from the servicing agent - was told the car was READY since 2:00 pm! More

Excellent service. Jeremy was very friendly, professional and thorough. He responded quickly to all of my requests and there were many. The in-store procedure went smoothly and we're happy with our new car. and thorough. He responded quickly to all of my requests and there were many. The in-store procedure went smoothly and we're happy with our new car. More

Eddy was 100 % on it from day 1 ! From service to loaner car to the warrenty company as well as finance dept. we are 100% satisfied car to the warrenty company as well as finance dept. we are 100% satisfied More

Good value and always very accommodating. Mercedes works hard to deliver customer satisfaction and the service department personnel are polite and helpful. Recommended service tries to anticipate potential hard to deliver customer satisfaction and the service department personnel are polite and helpful. Recommended service tries to anticipate potential problems. More