Mercedes-Benz of Buckhead

This is the second time I have had service done and it has taken an exorbitant amount of time for repairs not to mention they told me I had a rim that was front driver side rim that was bent and a rear ti has taken an exorbitant amount of time for repairs not to mention they told me I had a rim that was front driver side rim that was bent and a rear tire that needed replacing on my previous visit and now they have no record of any of it. Not to mention Chloe, the customer service rep I had says to me the customer please don’t come at me. Because I was irritated that it took 6 hours to replace 1left rear tire. What kind of dealership is this? Time management I don’t think so. A tire change even with the power outage should not have taken 6 hours. The power outage was only 1 hour. More

Great service, great service advisor . I love Benz of Buckhead ❤️❤️❤️❤️❤️❤️Accolades to Jason King my service guy I love Benz of Buckhead ❤️❤️❤️❤️❤️❤️Accolades to Jason King my service guy More

I've had a great experience with each visit. MBUX Buckhead always deliver great customer service, they are very efficient, and the use of technology to communicate inspection findings is very h MBUX Buckhead always deliver great customer service, they are very efficient, and the use of technology to communicate inspection findings is very helpful. More

New management rules are being implemented to local loyal customers who are dissatisfied with their services and this location will lose business customers who are dissatisfied with their services and this location will lose business More

Price changed $500 from March to December on same service. Apparently under new ownership reason for price change. Had appointment for 11am Monday morning. Car didn’t get inspected until Tuesday at 4 service. Apparently under new ownership reason for price change. Had appointment for 11am Monday morning. Car didn’t get inspected until Tuesday at 4:45pm. Joao my Agent was cool. More

My service advisor, Joao, is extremely helpful, patient and kind. His customer service is exceptional! and kind. His customer service is exceptional! More

Luis the Service advisor is fantastic always explains service and gets it done. Thank you for having him. service and gets it done. Thank you for having him. More

Reginald was so efficient and helpful. Service was completed on time. Provided a lift to another location. Service was completed on time. Provided a lift to another location. More

I appreciate the service department a great deal with their level of professionalism and care. The uber was a good idea, bringing me to the dealership and I’ve worked well with Joshua in the past. Someon their level of professionalism and care. The uber was a good idea, bringing me to the dealership and I’ve worked well with Joshua in the past. Someone new helped me last Saturday, and he was there yesterday when I picked up my car. He made sure it was washed. Atlanta potholes have ruined at least 5 tires on two of my Benz’s. I had to get the tire and wheel package! More

Went in for brake service at 8:30 am and didn't leave until after 2 pm. Very disappointed and dissatisfied with the lack of knowledge of the service advisor. She was very deceptive and blatantly lied abo until after 2 pm. Very disappointed and dissatisfied with the lack of knowledge of the service advisor. She was very deceptive and blatantly lied about the service which she alleged I needed. I went in gor brakes and she told me I also needed rotors. She said the price was the same whether I got the rotors done or not. Come to find out there was a price difference of over $400. More