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Mercedes-Benz of Boston

Somerville, MA

4.9
2,171 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,171 reviews

October 20, 2024

Horrible service. Somehow they always claim to be doing free to my car when my insurance or I have paid thousands of $ to get the car issues fixed. Same issue again. I More

by Nikoleta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Maniatis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Mercedes-Benz of Boston responded

Nikoleta, I'm sorry to hear about your experience with our service. We strive for transparency and quality in all repairs, so it's concerning to read this feedback. Please reach out if you'd like us to address any unresolved issues or discuss further. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

October 19, 2024

Service Technician was fantastic! ! Kept me informed all along the way, and when I picked up the car the pick up was efficient, and the car was nice and clean! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Mercedes-Benz of Boston responded

Mark, we're delighted to hear that our technician provided you with such a positive experience at Mercedes-Benz of Boston. Thank you for sharing your feedback and we look forward to serving you again!

October 18, 2024

excellent customer service great environment. I’m really satisfied with Mercedes of Boston. Jimmy is a great advisor. I have no words for Jimmy really professional good customer support. More

by munzo122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Stoddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that Jimmy made your experience at Mercedes-Benz of Boston so satisfying. Thank you for the kind words, and we look forward to serving you again in the future!

October 16, 2024

Always a pleasurable experience with the service department here, particularly Jimmy. His communication is spot on and I always feel like I am “in-the-know”. Highly recommend. More

by Braddahms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Mercedes-Benz of Boston responded

Braddahms, we're delighted to hear that Jimmy and our service team at Mercedes-Benz of Boston provided you with such a positive experience. Thanks for the recommendation!

October 15, 2024

Despite the bad representation that I have heard throughout the years about Mercedes this has been what I have been looking forward to. Schneider in service and the wonderful workers that accompany More

by SlowJam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pierre from the loan office, and the whole lot of valet attendants (especially Rohan or Johan I believe is how you spell it)
Oct 15, 2024 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience with us at Mercedes-Benz of Boston! We're delighted to hear that Schneider and the team provided valuable insights and quality service. We appreciate your kind words, and we look forward to welcoming you back in the future!

October 15, 2024

Very good interaction with Steven, always ready to help. He is very professional answering to any question. I am very happy with everything he has done for me. Congratulation having a such employee. More

by Georgelazea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richie Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Mercedes-Benz of Boston responded

Georgelazea, we're delighted to hear about your positive experience with Steven at Mercedes-Benz of Boston. Thank you for sharing your feedback and recognizing his professionalism!

October 14, 2024

I had a great experience with the service department as usual. Albert and hit team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dealersh More

by Ari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that Albert and the team at Mercedes-Benz of Boston provided you with excellent service. Thank you for recommending us, and please don't hesitate to reach out the next time we can be of assistance!

October 13, 2024

I brought my car in for service and was very pleased with the whole experience. They got everything done and in a short period of time. More

by Mercedes Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that your service experience at Mercedes-Benz of Boston was efficient and satisfying. Thank you for choosing us, and we look forward to assisting you again in the future!

October 11, 2024

Ronald helped me find exactly what I needed. I’m very picky, but he made the process so easy for me. More

by Feriel.ouansa16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Mercedes-Benz of Boston responded

Thank you, Feriel! We're glad to hear it!

October 10, 2024

Michael in the service department always provides excellent service. Always pleasant dealing with the folks at this dealership. More

by afernandescv91
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that Michael and the team at Mercedes-Benz of Boston consistently provide you with excellent service. Thank you for sharing your positive feedback. We look forward to seeing you next time!

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