Mercedes-Benz of Bellevue

Argumentative & disorganized Wanted to buy a used Tesla. Sales rep couldn't verify inventory on the phone...took 45 min to call back. Meanwhile, the SMS company verified the car w Wanted to buy a used Tesla. Sales rep couldn't verify inventory on the phone...took 45 min to call back. Meanwhile, the SMS company verified the car was still available & said I had an appt. Sakes rep left me a voicemailthat simply said car is avail. He was surprised when we arrived. He immediately claimed car was not avail. I showed him where it was.. Turns out, it apparently was in an accident- the entire rear bumper was on the ground. No ETA on fix. The VIN search on Edmund.com showed the car avail & had passed Mercedes Bellevue quality check. Rep just needed to be honest in the vmail he left me or apologetic when I arrived. He was arguing with someone whip was ready to give him money. Dealership building smelled like smoke. Their big display was not working. Staff seemed unorganized More

Very unorganized One of the most unorganized dealerships I've been to. Ever. I confirmed an appointment for Monday but when I got there the salesperson had left for th One of the most unorganized dealerships I've been to. Ever. I confirmed an appointment for Monday but when I got there the salesperson had left for the day. The person who helped us told us he couldn't access the keys since the technician had locked them away! I scheduled an appointment for the next day and got confirmation. I show up again the next day and they make us wait for 30 minutes trying to look for the keys again. 30 minutes later the salesperson comes up to us and says that they've sent the car away somewhere else! What a monumental waste of our time! Very inconsiderate staff. More

A Job Well Done! I recently had my R350 BlueTEC in for service and Rafael did a great job explaining what the car did and didn't need. They serviced the car and calle I recently had my R350 BlueTEC in for service and Rafael did a great job explaining what the car did and didn't need. They serviced the car and called me before they made any additional repairs. They finished the car in a timely manner and called or sent a text to inform me of the progress throughout the day. When I picked up my car, Rafael went through the repair order, explained everything that was completed and what I might consider repairing on my next visit. The car was cleaned inside and out and I left a happy customer. Fast, fair and friendly service. What more can you ask for! More

Dishonored Verbal Agreement I test drove a preowned Mercedes SL550 and commented on the hydraulic switch not working. I told they have a 10 point inspection and it would be fixed I test drove a preowned Mercedes SL550 and commented on the hydraulic switch not working. I told they have a 10 point inspection and it would be fixed. Took them at their word and my fault for not getting out on writing as the word means nothing. Repair cost 1800.00 (they said they would cover parts cost 500.00). My mechanic will do it for 1200.00. Buyer beware. Hope this helps others to make a decision on where not to go. Very disappointed. More

Underwhelming across the board My fiancé and I leased a new CLA250 from this dealership. Our initial experience during the test drive and commitment to lease was good (the car was My fiancé and I leased a new CLA250 from this dealership. Our initial experience during the test drive and commitment to lease was good (the car was in California so we had to come back for the delivery), the good ended there. Delivery of the vehicle was late and much longer than we were told. While we were given great follow up from our sales rep, the different stages (something to the effect of the car is marked priority, "hot", etc) were meaningless and what I now perceive was an attempt to keep the customer thinking that things are happening when they are really not. Our delivery was late and upon pick up, I had to re-do all of the paperwork I had thought I was saving time filling out at our initial visit. Additionally, the 4-5 hour detail the sales rep went on about was very poor and the car had what I presume is LA smog dust all over the interior - presumably from baking in the hot sun with the windows open. I could go on about the mediocrity of this dealership however it isn't necessary as I can sum the entire experience up in one word - underwhelming. For a dealership that is selling luxury cars (which mind you includes the customer experience), I have had better experiences at the Ford dealership. Step it up. More

Great deal I got my 2017 C class coupe and the deal was great. Andrew was my sale person and he was friendly and great to have a deal with. Recommended with a gr I got my 2017 C class coupe and the deal was great. Andrew was my sale person and he was friendly and great to have a deal with. Recommended with a great price. I've went to Seattle dealer and the sale person wasn't so good he was kind of rude and gave out a lot of lies. So fully recommended to have great deal here. More

Hopeless customer service Learn how to treat your customers!! made us wait for 1 hour and finally executive goes on to help a different customer, never experienced such a worst Learn how to treat your customers!! made us wait for 1 hour and finally executive goes on to help a different customer, never experienced such a worst customer service ever... More

A litany of errors This is the ongoing list of reasons why I would NOT recommend MB Bellevue. We purchased a pre-owned (supposedly) certified GL550. -The car had been This is the ongoing list of reasons why I would NOT recommend MB Bellevue. We purchased a pre-owned (supposedly) certified GL550. -The car had been reserved by someone else. Even though two salespeople knew we were interested in this vehicle (or vehicles with similar specs) we were not contacted when it became available again. I found out through an online search. -We were told MB Bellevue uses 1price so there is no negotiation and every potential customer is given the same price for the vehicle. Yet when this one came back on the market it was listed as several thousand dollars less than price previously quoted. -When we went to see and test drive the car it had not been cleaned or detailed even though it had been on the lot for several days. -The service records showed that the back brake pads needed replacing but the inspection report had not picked this up. When we pointed this out, MB Bellevue reinspected the pads and replaced them. We left the car at the dealership for 3 days for everything to be addressed properly. When we picked the car up it had not been filled with gas and after we took it home and drove it we found out that: -One of the back seat heaters would turn itself off and sometimes wouldn't come on -The nightview assist didn't work -MBrace had not been reprovisioned -There was a cut in the leather on the center console that we had pointed out and were told would be fixed. It was not. -The adjustable steering was not working correctly We took the car back for these things to be fixed. It's not clear why they weren't fixed BEFORE the car was sold. My husband noticed vibration in the steering wheel when driving at freeway speeds. All the tired were brand new when we picked up the car and when my husband called about the vibration, MB Bellevue said they suspect it's because the wheel had not been balanced. My husband made an appointment to take it in this morning and when he arrived there was no loaner car available. He was told our car would be ready for pick up at 4:00pm today. He received a call at around 3:55pm saying that it was not ready with no reason given for the delay. Even though he spoke to the Service Manager when he dropped the car off this morning, MB Bellevue still continues to disappoint. They're supposed to call once this latest issue has been fixed. Based on all of this, I would strongly advise going to another MB dealership for purchasing and servicing. More

fantastic purchase experience I was very happy with Spencer as a sales person. Felt really human, he listened and did whatever he could to address my needs. I hit maybe 6 other dea I was very happy with Spencer as a sales person. Felt really human, he listened and did whatever he could to address my needs. I hit maybe 6 other dealerships and met 6 different people, he was the only one that made me feel like he was there for me. Customer service is king and Spencer gets that. Once we decided on the GLS450, I worked with Tae on the price, this was easy and felt honest. Mike in Finance was the closer and did so as expected. I am very happy with my experience with MBB. One other thing: my wife missed the vehicle orientation because of illness, Spencer came to my house to run through the vehicle orientation a second time! Class act More

Lisa (GM) resolved my issue for me. I had an issue after the sale, it was a known condition that they thought was fixed but wasn't fixed completely. Initially the sales rep was informed I had an issue after the sale, it was a known condition that they thought was fixed but wasn't fixed completely. Initially the sales rep was informed that it was "As-Is" but after speaking to Lisa who is the GM she agreed that it should be taken care of. Lisa overnighted me a check for my repair cost that I had incurred. Anthony was my sales rep & I enjoyed dealing with him. Lisa was nice to deal with after she found out my issue. More