Mercedes-Benz of Bellevue

delay on service completion without even an update I brought my car to place the air bag. I was promised to get the car back by 4:30pm. At 4:30pm, nobody contacted me. I called but service contact is b I brought my car to place the air bag. I was promised to get the car back by 4:30pm. At 4:30pm, nobody contacted me. I called but service contact is busy, promised to call me back, but never did. I depended on the car to pick up my son from day care. I complained, but no use. I ended up having my wife drive me home and pick up the kids. Horrible service. If there is a zero score, I will rate it zero! I have been customer to this dealer for 10 years and bought 3 Mercedes. However, I decided never do business with them again! This dealer changed ownership about 3 years ago from Barrier to Auto Nation. The service was great when it was with Barrier. Is Auto Nation to be blamed? I don't believe Mercedes don't care about customers like this. More

Very bad customer services WE went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally WE went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services . More

A Mercedes Dealership that doesn't Warranty Mercedes? Bad customer Service. We purchased the last 4 Mercedes from them, then they became Auto Nation. Went to get a new car and they didn't have the one we Bad customer Service. We purchased the last 4 Mercedes from them, then they became Auto Nation. Went to get a new car and they didn't have the one we wanted. We gave them time to find it and bring it in, once they found they called and told us to bring it in. The day we were to go in they called back and told us it was sold. We went to Lynnwood Mercedes Benz and asked them to find what car we wanted at let us know and we would purchase. They did and we purchased when it arrived. Two days later we had a flat on the new car (a Continental tire) that was bad. (No damage to tire only had 120 miles on tire) We brought the car to the Auto Nation Bellevue Mercedes and was told it was not under warranty and had to pay $495.00 for tire replacement (closest Mercedes to where we are). Paid the fee to get back to work, that afternoon we called and asked the dealership that we purchased if it should have been under warranty, "yes". Called Continental and asked if it should have been under warrant, "yes". RUN from these guys.....they are the worst! By the way Lynnwood Mercedes Benz gave the $495.00 back to us so we didn't have to deal with Auto Nation any more! I know where I will be buying my new cars from now on! Shame on you Auto Nation! More

Complete Rip Off place to service your car !! Never go there. I am done with them. They charged me $1200 to get the front brakes done for my E 350 and I had to go there 2 times in 8 months to get Never go there. I am done with them. They charged me $1200 to get the front brakes done for my E 350 and I had to go there 2 times in 8 months to get them to fix the problems. They could not do it even after 2 attempts. Totally incompetent ! Then I took it to a local German car specialist and this was fixed. Of course I had to pay them but its been more than an year and I have had no issues. In addition, MB of Bellevue sliced the front left tire of my 4MATIC while taking it out of the workshop after their 'service' was done . They only replaced this one tire and not all 4 tires as it is a requirement for a 4MATIC to have all 4 tires replaced at the same time. Now after an year I see that my rear right tire is completely worn down due to the imbalance created. This is now forcing me to buy 4 new tires again just after 2 years ! These were the costly Michelin tires. All because of MB of Bellevue's mistake ! More

Ripoff Service I used to stay with Mercedes-Benz of Bellevue many years. Changed few MLs 350. Always was happy with service. I know prices from previous services. Wi I used to stay with Mercedes-Benz of Bellevue many years. Changed few MLs 350. Always was happy with service. I know prices from previous services. With my previous MLs 50-60k serivice was around $800. With my last car 60K service quote unexplicably became $3K. After my amusement service specialists “adjusted” price to $2.5K. I refused of course. I found another certified dealership within a little of driving, but 60K service costed me today $600. I’m done with Mercedes-Benz of Bellevue. More

They are not taking responsibility for the parts they broke Two weeks after purchasing a used Lexus from Mercedes of Bellevue, I took it back to them to replace the front strut on the driver's side because it w Two weeks after purchasing a used Lexus from Mercedes of Bellevue, I took it back to them to replace the front strut on the driver's side because it was found leaking. After the car was returned to me, the front brake on the driver's side started to make a loud noise when I slammed on the brake. What's more is that the wheel lock key was gone too. So I took the car back for them to check. The service advisor, Matt, admitted that the brake is making noises. He said the brake was checked, but there was nothing wrong with it. How many of you would agree with "there is nothing wrong" when a brake is making noise? (Different from the noise when small rocks got stuck between rotors and brake pads) I asked him "Did you actually get a new wheel lock key to take the wheel off in order to check every component in the brake system?" He refused to answer my question, instead he kept on asking me to pick up the car from the dealership. Brake is one of the most crucial components to keep passengers safe. I am really scared of driving the car now because I never know at what moment will the brake stop working. Matt is putting my family and I in danger because of the malfunctioning brake, and doesn't want to take responsibility. P.S. All four rotors and brake pads were brand new and working properly at the time of purchase, which were also verified by a local auto shop. More

Horrible. Stay away I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises. More

Second chance disappoints This is the second time I went in for service, and I do not plan to go back. Check in was OK, in the sense that they didn’t lose my appointment (like This is the second time I went in for service, and I do not plan to go back. Check in was OK, in the sense that they didn’t lose my appointment (like the other gentleman that was trying to check in). My advisor acted as if he could care less and never called throughout the day to give me an update. Picked up my car the next day and the “overdue for service” light was on when I got home. Not to mention that I couldn’t get my advisor’s attention when I came in. Radically different than the excellent service I got when I bought my car in Dallas. I am a Seattle girl, but this place pales in comparison when it comes to customer service. Really sad. More

Argumentative & disorganized Wanted to buy a used Tesla. Sales rep couldn't verify inventory on the phone...took 45 min to call back. Meanwhile, the SMS company verified the car w Wanted to buy a used Tesla. Sales rep couldn't verify inventory on the phone...took 45 min to call back. Meanwhile, the SMS company verified the car was still available & said I had an appt. Sakes rep left me a voicemailthat simply said car is avail. He was surprised when we arrived. He immediately claimed car was not avail. I showed him where it was.. Turns out, it apparently was in an accident- the entire rear bumper was on the ground. No ETA on fix. The VIN search on Edmund.com showed the car avail & had passed Mercedes Bellevue quality check. Rep just needed to be honest in the vmail he left me or apologetic when I arrived. He was arguing with someone whip was ready to give him money. Dealership building smelled like smoke. Their big display was not working. Staff seemed unorganized More

Very unorganized One of the most unorganized dealerships I've been to. Ever. I confirmed an appointment for Monday but when I got there the salesperson had left for th One of the most unorganized dealerships I've been to. Ever. I confirmed an appointment for Monday but when I got there the salesperson had left for the day. The person who helped us told us he couldn't access the keys since the technician had locked them away! I scheduled an appointment for the next day and got confirmation. I show up again the next day and they make us wait for 30 minutes trying to look for the keys again. 30 minutes later the salesperson comes up to us and says that they've sent the car away somewhere else! What a monumental waste of our time! Very inconsiderate staff. More