Mercedes-Benz of Bellevue

Feel helplessness in the service. 3 years ago One manger is white around40s told me who will drive the 8 year old car? I don’t want to waste my time to complain, but recently,they give me very limited info is white around40s told me who will drive the 8 year old car? I don’t want to waste my time to complain, but recently,they give me very limited informations, not friendly, and let me feel I don’t deserve their service. I want to order a new car,I like the Mercedes Benz quality, I give up to order in here because the poor service. More

I was serviced by Mercedes Benz Bellevue and I am very happy with everything was done on my Benz. Very friendly and professional, great costumer service by the employees, my service advisor Jesus Guero happy with everything was done on my Benz. Very friendly and professional, great costumer service by the employees, my service advisor Jesus Guero was amazing He took time explaining to me how much is going to cost me and what needs to be done in the future Every time I needed help Mercedes Bellevue was there for me I will recommend this place to everyone for a better service. They offered me a free vacuum and car wash and also they provided me with a loaner. Thank you Mercedes Benz Bellevue More

My cars mileage was only 14444, still the service rep still proceeded on doing the service. He did not even explain to me anything about the servicing. No paper was given to me just a quote. Went ahead a still proceeded on doing the service. He did not even explain to me anything about the servicing. No paper was given to me just a quote. Went ahead and did some services without my knowledge and permission like charge me $12 for washer fluid, fine filter and flushed that brake fluid even though it was not time yet. After reading my manual, my car was actually not time yet for servicing, the mileage was 14444, it is due for servicing at 20000. More

We have had our 2 Mercedes serviced here for the past 5 years. Excellent, reasonable service every visit. Pristine facilities. Great Service Advisors and communications. years. Excellent, reasonable service every visit. Pristine facilities. Great Service Advisors and communications. More

Booked an appointment to get my 2020 GLE 350 looked at for noise with front windows to Autonation Bellevue Mercedes dealership. Even though I booked an appointment and dropped the car before noon, it wasn for noise with front windows to Autonation Bellevue Mercedes dealership. Even though I booked an appointment and dropped the car before noon, it wasn't looked at until next day. It required a part to be replaced which was not in stock and took another day to be shipped. Dealership provided a loaner but it was a rental through Enterprise and not another Mercedes which other dealerships offer. Contacting them over phone takes a long wait time. Overall, given a chance, I will probably go to another Mercedes dealership. More

Jacob of Service Department has been helpful and patient in explaining the possible causes of our car problem and the expectation for that day in terms of loaner car availability and time frame. in explaining the possible causes of our car problem and the expectation for that day in terms of loaner car availability and time frame. More

Good customer service and friendly staff I will recommend it to anyone looking for car David the sales man was helpful to choose the car i am looking for . Thanks it to anyone looking for car David the sales man was helpful to choose the car i am looking for . Thanks More

Jesus and the rest of the team took great care of me. The team updated their progress, the car was clean and waiting when I arrived. Really appreciated the nice loaner since the car was in the shop for a few team updated their progress, the car was clean and waiting when I arrived. Really appreciated the nice loaner since the car was in the shop for a few days. More

Had annual service and also replaced tires. Unfortunately, I feel everything could be wrong went wrong. A few examples: * Stopped providing loaner car for short services. * Appointment reserv Unfortunately, I feel everything could be wrong went wrong. A few examples: * Stopped providing loaner car for short services. * Appointment reservation told me it was 1-2 hour quick service, but actually it was a big one and took 1+ day. * Could not get direct phone number from my service provider, although I asked him twice. * Charged me for loaner car by mistake * Did not properly pumped air after tire replacement. * Did not give me alignment result, while actually it had issues * … Not recommending this dealership to anyone! Besides, I gave a negative review on google map, then received a response immediately inviting me to call a number. Again, everything could go wrong went wrong: * It was the regular number without any selection for complaints * I talked to a sales person and he tried to connect me to service manager. I was told that the manager should call me soon. Never happened! More

sales, Tin, worked hard and coordinated with store team, managers, solve issues and blocks. Get the transaction done same day. Appreciate the help to delivery to my home. managers, solve issues and blocks. Get the transaction done same day. Appreciate the help to delivery to my home. More