Mercedes-Benz of Bellevue

I was on time for my appointment, after I arrived, I waited 15mins before the representative could start sitting me down for paper work. The service was for software update, normally should take no mor waited 15mins before the representative could start sitting me down for paper work. The service was for software update, normally should take no more than 1 hour, but took them 4 and half hours to complete. When they were all done and notified me to pick up my car, I waited another 25mins there before they could bring my car out. The wait time was way too long. Then , they did a free car wash on my car, when the car wash job was terribly done, I found mud foot print on the trim of my car door. Worse car wash ever I have experienced. More

Autonation is a no negotiating store which is a good concept if the prices were fair to begin with. Mercedes Bellevue was my favorite dealership before it was taken over by autonation, since then I feel concept if the prices were fair to begin with. Mercedes Bellevue was my favorite dealership before it was taken over by autonation, since then I feel like everything about it starting going down hill. Although they still have amazing employees there is not much they can do when it comes to autonations strict rules and policys. My salesman David was great to work with and he made it clear his hands are tied when it comes to the price however the sales manager on the other hand was very rude and short tempered with me in all the interactions I had with him. More

We had an amazing experience working with Sam to purchase our new Mercedes! His attention to detail and knowledge was excellent, as well as his top-level customer service. We will continue to come back to Me our new Mercedes! His attention to detail and knowledge was excellent, as well as his top-level customer service. We will continue to come back to Mercedes Benz of Bellevue because they continue to provide exceptional customer service! More

Jessica the Service Advisor was great to work with. I'm glad I took my car to the Bellevue dealership for service instead of Mercedes of Tri-cities or Mercedes Spokane. I'm glad I took my car to the Bellevue dealership for service instead of Mercedes of Tri-cities or Mercedes Spokane. More

The service experience was outstanding. Jake kept me informed. Work was done timely and right. Everything was made easy. Jake kept me informed. Work was done timely and right. Everything was made easy. More

Roman Yarynych was the best Service Advisor ever. Very polite, transparent, and knowledgeable. Thank you very much for a great service. Very polite, transparent, and knowledgeable. Thank you very much for a great service. More

Quick, clear communications and prompt follow up . Upfront estimate on cost and delivery timing. Drop and pickup Upfront estimate on cost and delivery timing. Drop and pickup More

Katheryn was very knowledgeable and helpful during our car buying process. She was always friendly, courteous, and professionally whether it was in person, over the telephone/text or emails. We will certa car buying process. She was always friendly, courteous, and professionally whether it was in person, over the telephone/text or emails. We will certainly buy from her again for our next car purchase and recommend her to our friends and family members too. More

This dealership was amazing. Simple and easy transaction to get my new car. Thanks Gregg and Eric for amazing service. Simple and easy transaction to get my new car. Thanks Gregg and Eric for amazing service. More

Jacob was great, he kept me informed in the car service process. With a focus on customer service. thank you. process. With a focus on customer service. thank you. More