Mercedes-Benz of Bellevue

Was able to take care of my concerns in a prompt time. Pick up process was easy Pick up process was easy More

I am overall satisfied with their excellent service, friendly staff, quality workmanship, timely schedule, and convenience. I will revisit this location for all my Mercedes needs. friendly staff, quality workmanship, timely schedule, and convenience. I will revisit this location for all my Mercedes needs. More

I purchased my lease vehicle, it was really quick and easy.. Everyone was nice and helpful easy.. Everyone was nice and helpful More

Excellent customer service! I had no doubt that my SUV would be in good hands. No sales pressure, just honest business practices in my opinion! Highly recommended! I had no doubt that my SUV would be in good hands. No sales pressure, just honest business practices in my opinion! Highly recommended! More

My service representative Jesus was excellent ! Jesus was very kind and responsible for helping me until the car was completely fixed. Jesus was very kind and responsible for helping me until the car was completely fixed. More

Car wa due for service A. Besides fluid was leaking. Service manager matthew morgan took great care of my vehicle clk 550. while I was there. He went beyond and above. He upda Besides fluid was leaking. Service manager matthew morgan took great care of my vehicle clk 550. while I was there. He went beyond and above. He updated me the status frequently. Great people work there, More

My service experience has been truly 5-star thanks to Matt. The team goes above and beyond to ensure the vehicle is taken care of, all I can ask for. Matt. The team goes above and beyond to ensure the vehicle is taken care of, all I can ask for. More

My service representative Chris was excellent he followed through and called when he said he would. He also let me know 10 minutes before the car was ready. In all cases I appreciate it. through and called when he said he would. He also let me know 10 minutes before the car was ready. In all cases I appreciate it. More

The people at the dealership in sales and service are extremely friendly and accommodating. Unfortunately I have not receive the service I would expect from Mercedes on the car itself. One nit on the sal extremely friendly and accommodating. Unfortunately I have not receive the service I would expect from Mercedes on the car itself. One nit on the sales process, when I picked up the car, it was ready for me outside in the rain - other brands/dealers had the car ready for me in the showroom. The salesperson pointed me to the in car manual but did not take time to orient me to the controls on the car or how the various apps and gadgets worked. Some features I paid extra for don't work that well - in particular the wireless charging pad - very disappointing. Air vented seats also haven't been very effective (my husband's Hyundai works better). Heads up view is not as clear to read as on previous BMW which included that feature on my particular model. As for service - An appointment for service was made on my behalf later and I wasn't aware of why I should come, just got a reminder call. However, by then I had discovered that one of the the rear Windows was malfunctioning so I brought the car in. Service diagnosis was that the glass was defective and new glass would be ordered. In addition to that, in the first week of owning the car a pebble on the highway cracked the front windshield. It took more than six months to get new glass due to supply chain issues. The fix for the windshield at the glass place severed the sensor wires and I had to go back to the dealer - the understood the issue and were accomodating. However for the appointment, I couldn't get through on their service line, callback option did not work. After calling for 4 days I finally reached a person. Meanwhile, no one had any idea about the order for the rear window glass. The car was at the dealer for several days getting the wires reset and the glass worked on, I could not get a loaner from the dealer during that visit. When I picked up the car, the rear windows was still malfunctioning. Cooincidentally I have another appointment today to get it looked at, for the third time, this time by the head service manager. Again everyone's been very nice, but the car has been a bit of a pain so far. The lease is pretty short and very expensive (had to pay extra to get regular service included). I'm kind of counting the days to the end of my lease so I can go back to a different brand :-( More

The service department correctly diagnosed an electrical drain, and disconnected the offending part per my instructions. The reason I am giving 4 starts instead of 5 is because the service rep refused to gi drain, and disconnected the offending part per my instructions. The reason I am giving 4 starts instead of 5 is because the service rep refused to give me the part number so I could do the work myself (I'm the rare Mercedes owner who is a do-it-yourselfer). I figured out the part number on my own, but really? Why the secrecy? The irony here is several months ago I had them do a diagnostic and that service rep happily gave me the part number of the failed part. More