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Mercedes-Benz of Bellevue

Bellevue, WA

Overview
Reviews
Vehicles
4.5
508 Reviews
Mercedes-Benz of Bellevue is your nearby Mercedes-Benz dealership in the Pacific Northwest. We have an extensive selection of new and pre-owned Mercedes-Benz cars and SUVs in King County. Located in Bellevue, WA, and only 15 minutes east of Seattle, Mercedes-Benz of Bellevue is your local destination for all things Mercedes-Benz in the Greater Seattle area. Check out our website or visit our Bellevue showroom in person to find your perfect new or pre-owned Mercedes-Benz today!
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11850 Bel-Red Rd

Bellevue, WA

98005

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Showing 508 reviews

September 10, 2024

Sold used vehicle 10k with the cost of repairs being 12k, DO NOT BUY FROM Mercedes of Bellevue. More

by MSgt Haller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tao, Jeff, and someone who called my 17 day old son a parasite.
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Sep 13, 2024 -

Mercedes-Benz of Bellevue responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Bellevue take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (425) 249-7391 to discuss what we can do to help.

Sep 13, 2024 -

MSgt Haller responded

Unfortunately that time has come and gone. You had the opportunity to pay for the repairs to make the vehicle I tried to purchase road worthy and complaint with Lemon Laws under Washington State Consumer Protection Act. VW of Kirkland- Has a record of the last documented oil change the vehicle received. At the time of said oil change, the service center notes indicated a large oil leak, as well as, the owner stating “it leaks almost a quart a day.”(replicated in my driveway and the VW repair center I took the vehicle to for a proper inspection) I appreciate the sentiment, however this has moved beyond the opportunity to have handshake deal. I assumed, I took you at your word, that you would make this right. Statements such as, “A vehicle with this high of mileage will have issues like this.”, “If you’re a questioning my integrity, we have bigger problems bud.”, and an unwillingness to shake my hand at the conclusion to the debacle you created; has lead me to seeking other means of resolution. I await a true solution, a solution that provides a customer-centric solution, a solution that doesn’t place the burden upon the customer, but rather places the ambiguity in contracts upon the contract holder, a solution that acts in good faith. If the most you can do is refund my money, so be it. But I believe that’s not the heart of Mercedes Benz, as it’s your Motto, “The Best or Nothing”, and continually I receive nothing.(other than returning to a credit impacted financial portfolio due to your lack of integrity) Again, what offer do you have, to make this right?

August 23, 2024

It was a seamless experience. No problems at all. The salesperson was great, the process was fast, and the finance team had an excellent approach. More

by Rodrigo Huppert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Aug 31, 2024 -

Mercedes-Benz of Bellevue responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 14, 2024

Mr. Heru always responded quickly and was able to find the most suitable method and model for me. And Financial manager gave me some good advice. Thanks. More

by Jill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heru Chen/Isaiah malvar
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Aug 16, 2024 -

Mercedes-Benz of Bellevue responded

Hi Jill, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 13, 2024

I felt so well treated by this dealership. I was not at all anticipating buying a Mercedes when I went in, but I ended up falling in love with the car I bought. Both Scott and Jason walked me More

by joalexshaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott, Jason
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Aug 16, 2024 -

Mercedes-Benz of Bellevue responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

August 11, 2024

Maxwell our service rep was wonderful. So professional and helpful. The gentleman that met me when I brought my car in was also quite helpful and very nice. More

by patricia.l.rhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell
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Aug 16, 2024 -

Mercedes-Benz of Bellevue responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 13, 2024

Saad Hussein excellent work quick turn around on requested tasks. I bought the new GT 55. Quick reply on emails as well. Great positive experience. More

by Mehrdadnejati42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saad Hussein
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Jul 15, 2024 -

Mercedes-Benz of Bellevue responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 12, 2024

They have a good service and employee they did my recall on my car and have a service to bring me home when they fix my car More

by julie_ilagan2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo
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Jul 15, 2024 -

Mercedes-Benz of Bellevue responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 03, 2024

Great customer service care. Positive what can we do for you service. Fanatic work product. More

by Davem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheneeta
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Jul 04, 2024 -

Mercedes-Benz of Bellevue responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 24, 2024

The service representativeScott Soden is the best dealer service person I have ever worked with in my 40 plus years of buying and servicing vehicles. I would recommend this dealership to anyone who owns or More

by mussi33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug?
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Jun 25, 2024 -

Mercedes-Benz of Bellevue responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2024

I was trying to contact agent and finance team but no response as I need make changes to loan component before my payment due. its been over a week no contact or response from finance team even tried to More

by ravis530
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joni
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Jun 24, 2024 -

Mercedes-Benz of Bellevue responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

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