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Mercedes-Benz of Augusta

Augusta, GA

4.6
483 Reviews

3061 Washington Rd

Augusta, GA

30907

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Showing 483 reviews

July 24, 2023

Very nice and clean facility. All that I came into contact was extremely nice and knowledgeable. More

by Jr.rushton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Golden, Henry Shugars, Steven Cummings, Brandon Safford
Aug 01, 2023 -

Mercedes-Benz of Augusta responded

We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta.

July 14, 2023

I like being greeted with friendly staff and updated with the status of service of your vehicle . More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 19, 2023 -

Mercedes-Benz of Augusta responded

Thank you for being our customer, we appreciate your kind words!

July 13, 2023

Excellent customer service. Really took care of my issue with a smile. Went above and beyond. More

by DELVIN_EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Jul 19, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 13, 2023

Service department personnel at Mercedes Benz of Augusta are always courteous, knowledgeable and truthful. After 6 years of them servicing my vehicle, they've never changed. Always excellent service in al More

by PMDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Aug 14, 2023 -

Mercedes-Benz of Augusta responded

Your kind words are much appreciated and we are very grateful for your patronage. We value your business and look forward to the pleasure of serving you again in the future!

July 13, 2023

I received a timely appointment ,a good discussion with the service dept staff (Zac) about what I needed , anticipated costs plus he reviewed previous findings and together we came up with a good plan for More

by cnurse2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Merritt
Aug 10, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your kind words for our staff, we appreciate it!

Aug 14, 2023 -

Mercedes-Benz of Augusta responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.

July 13, 2023

Since Mr Pryce has taken over as Manager of Parts and Services, the staff appear to be more professional and productive. I particularly appreciate Ryan, my associate always looking out for me! More

by drdianeevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Aug 09, 2023 -

Mercedes-Benz of Augusta responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Ryan provided a great service experience for you! Mercedes-Benz of Augusta appreciates your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

July 11, 2023

Barbara the service advisor is excellent. She’s good at what she does. I always look forward to the service and professionalism I get when relating to her More

by Rlkelly858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Aug 09, 2023 -

Mercedes-Benz of Augusta responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Barbara provided an excellent service experience for you! Mercedes-Benz of Augusta appreciates your business and Five Star review and it would be our pleasure to have the opportunity to assist you again.

July 11, 2023

Was courteous, kind, punctual, and made everything convenient for me. Mercedes provided a loaner vehicle to me while repairs were being made on my vehicle. They also made a complimentary multi point i More

by Lv.bryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan Daniel
Aug 09, 2023 -

Mercedes-Benz of Augusta responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. Mercedes-Benz of Augusta looks forward to the pleasure of assisting you again and as always, we appreciate your business.

July 10, 2023

Lakelynn, Service Advisor. Was extremely helpful from scheduling my appointment, providing a quote, getting a loaner and providing updates during my service maintenance. More

by brown506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lakelynn Pfluke
Aug 07, 2023 -

Mercedes-Benz of Augusta responded

Thank you for acknowledging your service advisor, Lakelynn for their professionalism and dedication. At Mercedes-Benz of Augusta, we appreciate when our colleagues are recognized for the exceptional service they provide. Your business as well as your Five Star review are very much appreciated and it would be our pleasure to assist you again.

July 08, 2023

Ryan was the absolute best! !! He had great customer service and showed genuine concern about my car issues. Please keep Ryan around for a long time!!!! More

by felicia3977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 08, 2023 -

Mercedes-Benz of Augusta responded

Thank you for acknowledging Ryan for his professionalism and dedication. At Mercedes-Benze of Augusta, we appreciate when our colleagues are recognized for the exceptional service they provide. Your business as well as your Five Star review are very much appreciated and it would be our pleasure to assist you again.

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