Mercedes-Benz of Augusta

Let me start of by saying I am in the car business and help manage another dealership. So my expectations for a customer experience are very high when I purchase vehicles. This is my second purchase from help manage another dealership. So my expectations for a customer experience are very high when I purchase vehicles. This is my second purchase from Mercedes Benz of Augusta and BOTH times I have been blown away the great experience. Thank you Nate Cartwright and Frank Wilkins for another great car buying experience. If you are in the market for a luxury vehicle then make your first stop Mercedes Benz of Augusta More

During the purchase process of a C Class Sedan, I was treated honestly and fairly. They didn't waste my time with a lengthy negotiation and offered a very good fair price. treated honestly and fairly. They didn't waste my time with a lengthy negotiation and offered a very good fair price. More

This is my first time to purchase a car here. The sales representative that greeted me was polite and attentive, and got me in touch with the right person right away. After meeting Brandon, I was impressed representative that greeted me was polite and attentive, and got me in touch with the right person right away. After meeting Brandon, I was impressed with his professionalism and dedication to his career, and the buying process went very smooth. After my initial contact, the General Manager came in an introduced himself. I have bought probably 5 cars over the last couple of years, and that has never happened anywhere else. I live 2 miles away from a MB dealership, but I drove over 2 hours with the hopes of a good buying situation, I was wrong, it was a GREAT buying situation. That's saying something about how good I think you guys are. THX for your help, I love the car, I will see you again! More

During the purchase process of a GLC 63, I was treated honestly and fairly. They didn't waste my time with a lengthy negotiation and offered a very good fair price. Nathan was very professional and was honestly and fairly. They didn't waste my time with a lengthy negotiation and offered a very good fair price. Nathan was very professional and was quick to return my deposit after I decided not to purchase a vehicle because I found a better fit for my needs elsewhere. I would not hesitated to return when I purchase my next Mercedes. More

Great Car, Unresponsive Dealer Love the car, service after the sale was non-existent. Bought a CPO and immediately had to replace the front tires on the recommendation of another Me Love the car, service after the sale was non-existent. Bought a CPO and immediately had to replace the front tires on the recommendation of another Mercedes dealer. Navigation system still not working. CPO review checklist provided by the GM showed that the air filters were dirty but unchanged and brake lines had not been flushed. The GM told us to call customer service. Steer clear. More

Lost a Sale in May 2020, What a let down I am relatively new to the area and my Mercedes lease was almost up from another states Mercedes dealership. My preference was to remain with Mercede I am relatively new to the area and my Mercedes lease was almost up from another states Mercedes dealership. My preference was to remain with Mercedes due to the high quality of sales and car servicing that I experienced from my previous dealership. The Customer Service that I received from the Sales team at the Augusta Mercedes dealership was less than stellar. I did take a couple of test drives at two different times. When I was ready to make an offer I had done my research and ready for a discussion (negotiation). The sales person wanted me to pay upfront for a vehicle that I was only provided one picture of at another dealership, no link or access to information regarding the vehicle. I asked to speak with the Manager. I was told we needed to walk to him. I explained that I was wearing a mask and wanted limited exposure of walking through the dealership and that I would wait where I was for the Manager. The manager approached me with an attitude. I was demeaned and told I was wrong and that he knew better regarding the vehicle and the price of a vehicle that I was interested in (he wanted to be right). I explained that I would like to see the vehicle that I received one picture of. He said absolutely not, he was not bringing in or buying a vehicle for me to see and get stuck with it. Okay, I asked about buying my lease. I was told there were fees upon fees before I could consider buying the car. Oh yes, he did say you know that you do not own your car right? I said that I understood it was a lease. Next, I was told to go and get my vehicle by the sales person and bring it closer for the Manager to inspect. The Manager looked pretty healthy to me, is there any reason that the Manager could not walk to my leased vehicle to inspect? At this juncture, I am asking myself as to why I need to accommodate the Manager? Am I not the customer? In addition, the manager wanted to up charge me $9000. on a used Mercedes and thousands on my leased vehicle. I am open to a discussion and a fair deal. However, the level of narcissism that I had to endure would be ending that day. I drove to the Lexus Dealership in Augusta, I was treated with the best Customer Service by the Sales Team and they made me feel like family and answered all of my questions. Lexus has a Customer for life. Great Customer Service goes along way for a sale of a vehicle. After the fact, I had spoken with a few folks from the area and asked where they purchased their Mercedes? They responded, we like to go to the Mercedes Dealership in Columbia, S.C. as everyone locally is aware how you are treated at the Dealership in Augusta by the Sales Team. More