Mercedes-Benz of Augusta

Salesman was great but the add on cost ($798 for nitro and resistal protection) were never explained and couldn’t be removed even though they were never asked for. and resistal protection) were never explained and couldn’t be removed even though they were never asked for. More

We are disappointed with the service, or lack of service we received at Mercedes-Benz of Augusta. We will not return to this dealership and will not recommend them to our friends. We will take our vehicle t we received at Mercedes-Benz of Augusta. We will not return to this dealership and will not recommend them to our friends. We will take our vehicle to a reputable MB dealership to protect our investment. After getting a B service, on our drive back home, the dash tire pressure monitor turned red and indicated and inflation problem. All four tires were showing 70 lbs (+-) 3lbs. The front tires should be 49 lbs, not 70. I stopped at the next exit and checked the tires and noticed that the tires had not been rotated, which is part of service B. I knew that the tires had not been rotated because the original right rear tire was replaced on a trip to Florida by “Good Sam” earlier this year. I was planning to get a new set of Michelin tires from MB Augusta later this year to match the new Michelin tire I purchased from the MB in Pensacola, Fl. We received an email inviting us to come in for a $359 service B special. The bill was over $500. More

Good service on the first two years but right now I have see the service quality drop. see the service quality drop. More

One of the best service ever…. I will never go and buy car anywhere else… I will never go and buy car anywhere else… More

Great place. ! Friendly, timely courteous. I’ve been to other Mercedes’ dealerships and they are all wonderful but Augusta is the best in my book! ! Friendly, timely courteous. I’ve been to other Mercedes’ dealerships and they are all wonderful but Augusta is the best in my book! More

Ryan Thompson is ALWAYS the very best part of Mercedes of Augusta. He is the first smiling face that greets me and the last smiling face that opens my door and says thank you. He magically gets everything d Augusta. He is the first smiling face that greets me and the last smiling face that opens my door and says thank you. He magically gets everything done for me and my Mercedes. Also, thank you to all the mechanics that also do magic. I think Bryan was the magic today.. Thank you so so much all of you!!! More

We have been customers over fifteen years . This dealership is always friendly and able to resolve any problem that may occur. This dealership is always friendly and able to resolve any problem that may occur. More

Ryan, your Service Advisor at Mercedes-Benz of Augusta. Provided Excellent Customer Service. This was our second visit to this location and it was an excellent experience. Provided Excellent Customer Service. This was our second visit to this location and it was an excellent experience. More

Always happy with the service I get here at Mercedes-Benz of Augusta--and this is my sixth year of working with them. Could not be more pleased. The employees are professional, knowledgeable, efficient, and of Augusta--and this is my sixth year of working with them. Could not be more pleased. The employees are professional, knowledgeable, efficient, and friendly. Ben Daniel was my service advisor this time, and he was (as always) accommodating and flexible. More

Today was awesome. Ben gave Great customer service and expertise! I enjoyed my visit while I waited for my car Ben gave Great customer service and expertise! I enjoyed my visit while I waited for my car More