Mercedes-Benz of Augusta

Dealership is seriously lacking in competent, quality customer service. Would not recommend to any family or friends. Part had to be ordered for my vehicle (under warranty). When part arrived, nobody not customer service. Would not recommend to any family or friends. Part had to be ordered for my vehicle (under warranty). When part arrived, nobody notified me. 2 weeks later I called to check on part, only to find it was now in stock. I also wanted to have a door ding removed while I had the vehicle in for part installation. Set up appointment on specific day of week that the door ding technician works so that task could be done along with part installation, one visit. Took vehicle in to have part installed, and ding removed. After 6 hours I was told vehicle was complete. Once I got to my vehicle I noticed door ding had not been removed. When I asked my service advisor, she said she forgot. She was very willing to set up another appointment for me. The dealership is 90 minutes from me, didn't want to make another visit. Wanted it all performed in one visit, which was the reason for the appointment being on a specific day of the week that door ding technician works. Now I must make the drive again for my door ding repair. Seriously looking for another Dealership to take my vehicle to. More

Barbs was awesome, she did great job. everything went smoothly. Great service, got the appointment within reasonable time. everything went smoothly. Great service, got the appointment within reasonable time. More

What a positive experience servicing my GLC. The Service Advisor did an outstanding job arranging the service, explaining to me what was to be performed and giving me a cost estimate and à ballp The Service Advisor did an outstanding job arranging the service, explaining to me what was to be performed and giving me a cost estimate and à ballpark time of completion . Both were just what he said! Very professional and courteous. Great job by Tyrone Price and his staff. More

Excellent service! Great hospitality. Will definitely use this dealership again. Zach was excellent in informing me of details! Great hospitality. Will definitely use this dealership again. Zach was excellent in informing me of details! More

I drive 140 plus miles to have my car serviced at Mercedes’ Benz of Augusta. They provide outstanding service Mercedes’ Benz of Augusta. They provide outstanding service More

Our rep for several years has been Ryan and he is always pleasant, accommodating and helpful, often making suggestions to enhance the service. pleasant, accommodating and helpful, often making suggestions to enhance the service. More

Got a great deal. Good selection. Cameron is excellent. Super friendly, courteous, knowledgeable, and patient. He delivered my wife's car and helped set up settings. H Good selection. Cameron is excellent. Super friendly, courteous, knowledgeable, and patient. He delivered my wife's car and helped set up settings. Highly recommend! More

Dependable, curious, service was on time, Zax provided outstanding friendly service as usual. Overall I'm upmost pleased . Thank you. outstanding friendly service as usual. Overall I'm upmost pleased . Thank you. More

The site was clean. There were many seating areas for the clients. Coffee, snacks, water etc the team was Extemely professional, helpful courteous and quite engaging wi There were many seating areas for the clients. Coffee, snacks, water etc the team was Extemely professional, helpful courteous and quite engaging with the clients. I had an a great experience , great service and even used a coupon from the dealership website and saved money. Great day More

This dealership has always been top notched when it comes to service. I can depend on them to do a good job with my vehicle. to service. I can depend on them to do a good job with my vehicle. More