Mercedes-Benz of Atlantic City

Great Cars The cars and the pricing is good .... however they need to improve customer service desperately. You can walk in to that dealership without one per The cars and the pricing is good .... however they need to improve customer service desperately. You can walk in to that dealership without one person speaking to you ...with the exception of the receptionist More

Knowledgeable - Professional We had an immediate need and the entire team stepped up. We ended up in a beautiful car at a very fair price. We spoke, and Todd Kravitz and the tea We had an immediate need and the entire team stepped up. We ended up in a beautiful car at a very fair price. We spoke, and Todd Kravitz and the team listened, and responded like pros! More

Fast, friendly service Loaner vehicle was available for me when the service was being done on my vehicle. Customer service was very good. Highly recommend!! My vehicle was r Loaner vehicle was available for me when the service was being done on my vehicle. Customer service was very good. Highly recommend!! My vehicle was returned washed also. More

Oil Change & one year check up. Mr.Rossi went out of his way to get me in that day. I brought my Mercedes in on the wrong day for oil change & one year check up. Mr.Rossi went out of his way to get me in that day. I brought my Mercedes in on the wrong day for oil change & one year check up. More

Great Service Great customer service. The salesman Jon Batt always makes time to answer questions, as well as my assigned service advisor Damon. Damon always has a Great customer service. The salesman Jon Batt always makes time to answer questions, as well as my assigned service advisor Damon. Damon always has a complimentary rental reserved for me if I request one. Employees always treat the customer with the utmost professionalism and attention. More

A Timely, effective and a pleasant service experience! Kevin Rossi, per usual, was terrific. He explained all the work necessary, and made sure all work covered by warranty was done at the proper cost. He Kevin Rossi, per usual, was terrific. He explained all the work necessary, and made sure all work covered by warranty was done at the proper cost. He also advocated with another MB dealer from whom I bought my car when it was discovered that parts were missing from the car at time I purchased it. He was instrumental in getting was was owed to me from this other dealership. More

Charged for service that wasn’t performed Dropped my Mercedes bens Sprinter off that was under warranty for a brake inspection since it was squealing. The service team at MB AC told me my bra Dropped my Mercedes bens Sprinter off that was under warranty for a brake inspection since it was squealing. The service team at MB AC told me my brakes were after market and needed to get both back wheel’s brakes and rotors replaced. We’re going to charge me $700+ for the job, I said no thank you I’ll change the brakes myself so I got charged around $130+ for “diagnosing” the brakes. When I started replacing the brakes the next day I noticed the rotors were ok and there was plenty of life in the brake pads still. Then when I lifted the brake caliper cyclinder to remove the brake pads, I noticed the brake pads had the Mercedes logo on them (they were the manufacturers brakes not after market!!). I called Damon immediately asking if after market brakes have the Mercedes logo and I was told that his mechanics do brakes all the time and said they were not Mercedes brake pads and that they were the color blue? I had to send pictures to Damon for him to believe me and then I got no reply after I sent the pictures. The next day I called Damon and asked if he received the pictures, he said yes but I still can’t get refunded the diagnosing fee. I questioned if they even diagnosed it since the brakes are clearly Mercedes and do not have any blue color that he mentioned initially. I was thinking... did they even take the wheel off?! I then had to ask to speak to the service manager who wasn’t in the office that day. Mark the service manager called me the next day and was very short with his words. He gave me the refund back but didn’t offer an apology for the lack of customer service his team provided the previous days and basically lied to their customer. I am very disappointed in this Mercedes dealership. I wonder how many innocent people they rip off who don’t have the time to change their own brakes. I have pictures and video evidence of this matter since I was creating a YouTube video on how to change brakes on a Mercedes Sprinter van but unfortunately I can not attach anything on dealer rater More

As comfortable to service as it is to drive Mercedes made everything easy. From the moment I dropped off the car until being notified it was ready, everything was comfortable and uncomplicated. Mercedes made everything easy. From the moment I dropped off the car until being notified it was ready, everything was comfortable and uncomplicated. Even the notifications that my car was finished through texting was no nonsense. More

Recall services , oil change , warranty cvge, ( xx engine ) From start to finish my experience was excellent . Hats off to Tina L. Who made my appointment, set up loaner , checked to see if I had warranty cover From start to finish my experience was excellent . Hats off to Tina L. Who made my appointment, set up loaner , checked to see if I had warranty coverage for my check engine light on ( which I did) and made sure all 7 or so recalls that were outstanding were taken care of , and my oil change was done . She made it a very pleasant experience and I will definitely come back here even though I live in Queens, NY . Had all this service done while I was vacationing in Atlantic City. I didn’t have to lose work time or days off. I definitely will recommend and come back . Kudos also to the mechanics and the waiting area ... I was truly comfortable throughout !!! More