Mercedes-Benz of Atlantic City

I was embarrassaed front of my family 1st and the last visit!! Now this the review everyone should read before you make a trip to AC Benz dealership and I will explain why. I was embar 1st and the last visit!! Now this the review everyone should read before you make a trip to AC Benz dealership and I will explain why. I was embarrassed by dealership because of their unprofessionalism. Made me look like I was nothing…. Here is my story On Friday 12/6/2019 I went to Mercedes dealership to trade my Nissan Rouge with Mercedes. This is my 6th or 7th vehicle so, I know how it works. I am very specific when it comes to purchase a car and very straight forward. I don't like flowery words. So, I told the salesperson this is my credit this is the money I can put down and this is how much I owe so, Salesman knows what needs be done or if it's even possible to trade. I did my credit app so, process can be expedited. Salesman comes back to me after 30 min and gave me the final number and I was surprise and very happy with it. it's not what I was looking for but it's a doable number to work based on my current credit situation and I agreed to their offer since they have my credit report and everything. Once agreed I presumed they got the approval from bank and that's the standard procedure no matter what car dealership you go so, I told the salesman that I agree the terms and I'll be bringing my wife in Saturday morning so, the Finance had entire Friday to secure my loan or not before I arrived on Friday morning. Saturday the 7th @8:30am I got a message from salesman am I ready to close the deal & I said yes and I am on my way. I go the store and salesman quickly assured me that everything is in the process he called my insurance company added the Mercedes and it’s go to go.. they took the car for servicing filled up the tank & cleaned it up. That’s usually final stage. I transfer everything from my old car to new car then I told my wife drive the Mercedes to work.. she looks very happy and excited then I told her stay in Mercedes until I finish the paperwork. Finance manager approached me told me let’s talk, I thought I’ll be signing the paper and everything. Here comes the shocking… First 2 min I didn’t really understand what the xxxx was he baffling about then I asked him what the deal??? He said bank want’s more money…. Bla… Bla… Bla then I said Friday when you guys gave me the offer I accepted it and everything was good to go in terms of the agreement why is it different number Finance guy told me quickly I am sorry we were busy.. please note : he said busy. They had entire Friday to call me or in the morning to make the decision simply say no!!!! how hard is it??? before I made the trip it could of save my time and energy instead, they waisted my time on Friday and Saturday. They didn’t value my time ,I was embarrassed in front of my wife & I had to tell her have to get out of the Mercedes because finance was too busy and I was less important & didn’t had the time since Friday because they gave me false information and inconsistence act like bunch of “rank amateur”. Running this place. Some how I felt discriminated and humiliated really felt like 3rd class citizen. No one has to feel that way if things were done the proper way. These finance idiot needs to be thrown out of the job for his arrogant behavior and his fake sorry!!!! Make me fell like I am nothing…. Mercedes Benz should be ashamed of themselves not value customer time and put them in embarrassment situation & miss handling customer information. You should never give out car to customer until its’ ready to go and approved by bank false hope and wrong impression is not a good practice. You have to be transparent efficient and honest even when you turn down customer must be done in a way that they comfortable and must be welcome you failed to do so it’s a high loss of consumer trust. It’s more like forget the deal on Friday “give me more money or get out of the car” that’s not how it work… IF you gave me deal that means you have already called the bank. Do not tell customer we were too busy didn’t had time and make customer feel embarrassed. More

Damon did a good job As my vehicle is a seasonal motorhome I have not had it on the road yet to check out the work that was done. the dealership did check out my problem As my vehicle is a seasonal motorhome I have not had it on the road yet to check out the work that was done. the dealership did check out my problem in a timely manor Frank More

Easy windshield replacement Very easy service visit to replace a windshield - loaner car was readily available and car was finished when promised I would definitely recommend MB Very easy service visit to replace a windshield - loaner car was readily available and car was finished when promised I would definitely recommend MB of Atlantic City for sales and service - the service team was exceptional! More

As good as it gets! My salesman Johnathan was was knowledgeable and worked on our behalf to get us exactly what we were looking for . Johnathan was very patient and got u My salesman Johnathan was was knowledgeable and worked on our behalf to get us exactly what we were looking for . Johnathan was very patient and got us a great deal. Look forward to our next purchase experience with him. More

Easy to work with The sales staff are extremely friendly and easy to work with. I firmly believe that they tried to give me the best deal they could and tried in every The sales staff are extremely friendly and easy to work with. I firmly believe that they tried to give me the best deal they could and tried in every way to work within my budget. I would recommend AC Mercedes to all. More

Always Top Notch Mercedes Benz of AC has excellent service. Always friendly and accommodating. I usually deal with Tina who has taken the time to really get to know me Mercedes Benz of AC has excellent service. Always friendly and accommodating. I usually deal with Tina who has taken the time to really get to know me. More

Battery I Had the accessory battery replaced. Main battery was checked and fine, so no need to replace main battery. It was nice to not be upsold I Had the accessory battery replaced. Main battery was checked and fine, so no need to replace main battery. It was nice to not be upsold More

Just okay. Poor communication skills throughout the dealership. Felt as though it was all about the sale, and not ensuring customer satisfaction after the sale. Poor communication skills throughout the dealership. Felt as though it was all about the sale, and not ensuring customer satisfaction after the sale. Service department was tremendous but I was not happy with sales process More

Excwllent experience! Everything went exactly as expected - Timing, work, cost and general level of service. The experience was absolutely the way it should be. Very well Everything went exactly as expected - Timing, work, cost and general level of service. The experience was absolutely the way it should be. Very well done!! More