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Mercedes-Benz of Atlantic City

Egg Harbor Township, NJ

4.6
1,202 Reviews
Why Mercedes-Benz of Atlantic City Since 1987, the staff at Mercedes-Benz of Atlantic City have committed ourselves to providing our Cape May, Vineland, Hammonton, Jersey City, and Egg Harbor neighbors with the same level of satisfaction they expect from their Mercedes-Benz vehicle. With an expansive new showroom, more comprehensive inventory, a larger parts and service department, and more options for the kinds of services we provide, you’re sure to find what you need.
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6623 Black Horse Pike

Egg Harbor Township, NJ

08234

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Showing 1,202 reviews

January 03, 2021

The service department does an outstanding job servicing my vehicle. It is like a brand new vehicle when I get it back. They even change your key fob battery! More

by MCSIRACUSA
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Jan 06, 2021 -

Mercedes-Benz of Atlantic City responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 03, 2021

All class! Darnell worked with us until a decision was made. No high pressure sale! He took time with us to demonstrate all of the safety and comfort features of the car.. Very pleased! More

by CAROLYN.BELFI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnell *****
Jan 06, 2021 -

Mercedes-Benz of Atlantic City responded

Congratulations on your new vehicle, Carolyn! We are so glad that we had the opportunity to work with you, and that Darnell and the rest of our sales team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future.

January 02, 2021

Mr Mohamed Ahmed, Enterprise rental representative was outstanding. Mercedes representative were not friendly and ignored me. Like I was bothering them. Best Mercedes Benz dealership is Rockville Center More

by TC7600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Jan 06, 2021 -

Mercedes-Benz of Atlantic City responded

Hello. Thank you for taking the time to provide this review. We don't like knowing that you had a less than excellent service experience. We'll be sharing this with our management team. Thank you again.

December 31, 2020

I had multiple issues with MB meeting their vehicle delivery commitments. I was first promised the new vehicle in early July, but did not receive it until early December. The team was very friendly, bu More

by TIMOTHY.WILMOTT
Recommend Dealer
No
Employees Worked With
Darren DiPelligrini and Todd Kravitz
Dec 31, 2020 -

Mercedes-Benz of Atlantic City responded

Hello and thank you for your feedback. We apologize for the delivery issues that you experienced. This was an exceptional year which brought many challenges to our business. We are happy to hear that our sales team was friendly. It sounds too, like you were kept informed along the way. Again we apologize and hope you will consider us again in the future.

December 30, 2020

No one ever answers the phone and they take forever to look at the vehicle . Marc the manager is never available and he never returns a phone call or never is available to chat when your there . Tina in More

by CLM2101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina is wonderful. , Mark Bauers
December 29, 2020

Had an excellent experience today. Gabriel was professional, polite, and extremely knowledgable about the brand/product. He was easy to work with and treated us fairly...no pressure, etc. We would More

by Lisa Day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Romano
Dec 31, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you Lisa for taking the time to let us know that you had a great experience with Gabriel. We appreciate your business and are so pleased that we were able to deliver an exceptional sales experience. We look forward to seeing you soon and congratulations!

December 26, 2020

I had to take my car to another dealer to get some repairs, that should have been taken care at service. I mentioned to u that something didn’t sound right in the front of engine. WAs taken care of at More

by WAYNESWANSON81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Bauers
Jan 06, 2021 -

Mercedes-Benz of Atlantic City responded

Hello and thank you for taking the time to write this review. This is not a typical experience our clients have and we would like the opportunity to right any wrongs. We would like to look further into the issue you experienced. Please reach out to our Service Management team if you would be willing, as we would like the opportunity to get better here. Thank you again.

December 25, 2020

Very friendly and professional, I took my car for a recall, everything was explained to me and everything was done. Mark was very accommodating and made everything very smooth More

by MAITE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Dec 28, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Mark and our service team! We hope to see you again next time.

December 20, 2020

Wonderful service from this dealership. Maintenance was done as scheduled and my vehicle was ready for pick up within timeframe that was estimated. I was also provided a loaner vehicle and vehicle was spot More

by SEMIRAROP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina, Mark Bauers
Dec 24, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 17, 2020

Excellent service. Polite, responsive, and timely. The overall quality of the experience began at dropoff, and continued through the moment I received my car back that same afternoon. More

by RISA.BERNSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Dec 21, 2020 -

Mercedes-Benz of Atlantic City responded

We're thrilled to know we measured up on all the points you mentioned Risa! This is a great review - thank you for taking the time and thank you for your business. We appreciate you!

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