Mercedes-Benz of Atlantic City

We took our older model E320 to Precision for service. We didn't want to play around, so took it to the 'experts'. We had decided to keep the car and wanted the work done correctly. Took it in on a Mond We didn't want to play around, so took it to the 'experts'. We had decided to keep the car and wanted the work done correctly. Took it in on a Monday morning, early. Was told after signing the service agreement that we would be called with a report and reccommendation. That never happened. I had to track down the 'assistant service manager' to find out how much and how long. The work was extensive and costly. Several thousand. We said yes to the repairs. An entire week has gone by. It's now Friday. No word. I had to call the dealership. Of course the 'assistant service manager' was with another customer and wopuld call me back. This is 11:00a.m. It's now 3:00p.m. I had to call again. Now I am told that there is an ADDITIONAL $1000.00 worth of work that needs to be done. Why did I take the car to the 'experts' if they're not at all. I am NOT impressed with the customer service, the service department or the facility. I could have had THIS experience anywhere. I would never reccommend this dealship to anyone I know. I feel like this is a bait and switch, with us caight in the middle. I also feel that this dealership does not care about the owner of an older model car. This was a large service bill to start with, to not extend the same curtesies to us as they would to owners of new or cars bought from them is a shame. Shame on them. Update; July 2, 2012 We received an unsolicited call from Kevin. To our surprise, not only was the car done, Precision had gone the extra yard. They did not charge the full additional amount. We have to say WTG Precision (Kevin)! Not only did you not let the storm deter you, you turned a ugly situation into something positive. We went from being resigned , and feeling held hostage, to smiling customers who say it doesn't always have to be a no win situation. I am with holding an update on work until the car is driven. Thank you Update; July 9, 2012 At this time Precision has the car back. After picking it up it ha sat umdisturbed for a week. Driving it for 1st time today. On GSP discovered a pipe dragging the ground under the car. Called Precision 1st thing in a.m. The car was picked up at approximately noon. Will see what they say. Again, will reserve rating on mechanical outcome. More

We worked with oleg, in sales. He helped us get the right deal and car we were looking for ,Artic white c300 sport 4matic with blk interior.He answered all our questions. The car was a surprise for our moth deal and car we were looking for ,Artic white c300 sport 4matic with blk interior.He answered all our questions. The car was a surprise for our mother.They drove the car from Atlantic city to south jersey(our house).The car was amazing the service was excellent. We would definately recommend this dealership to our friends and family. More

They are NEW owers at this dealership and they are real pro's in the auto business. I have purchased over 25 cars in the past 20 years from John Merhlander. If you want Carte Blanc service, call John. he i pro's in the auto business. I have purchased over 25 cars in the past 20 years from John Merhlander. If you want Carte Blanc service, call John. he is a first class gentlemen and runs a first class dealership. More

Alex made the sale easy and pleasant. The car was on time and financing was straight forward and simple. I wish it were always this easy to buy a car. time and financing was straight forward and simple. I wish it were always this easy to buy a car. More

I purchased my S550 from Mercedes Benz of Atlantic City as a gamble. My gamble was not having seen the car in person but only through the internet. I live over 600 miles away but there was the constant co as a gamble. My gamble was not having seen the car in person but only through the internet. I live over 600 miles away but there was the constant communication from Denise that gave me comfort in knowing I was making the right choice. After flying in and be picked up from the airport things went just as promised. I was actually in and out (secured financing completed) within no time. The car was just as described....perfect!! I was more than elated with the entire process. It went very smooth (as you would expect from Mercedes professionals). I am happy I decided to try the dealership for myself. I would definitely purchase my next car from Mercedes Benz of Atlantic City. More

The sales consultant was very knowledgeable and friendly. The sales consultant was very knowledgeable and friendly. She worked with me and through the Finance Manager we arrived at a price that I could li The sales consultant was very knowledgeable and friendly. She worked with me and through the Finance Manager we arrived at a price that I could live with and the car I wanted. It is my second time at this dealership and I plan to return. More

went in to buy a mercedes e class, was told the car was executive demo driven by davids wife car was filthy and had the dash taken apart while i was trying to see it that day was told the car had 5000 mi executive demo driven by davids wife car was filthy and had the dash taken apart while i was trying to see it that day was told the car had 5000 miles on it came back after 3 days and car had only 3514 miles i think they rolled it back, why the dash was apart i went to another car, worked a deal and bought it my trade took 3 months to get paid off, got letters from my bank, my credit scored dipped car is 2010 e350 , decent but had paint work , after i found out from other dealer in penna. dont do business with them steele is egotistical and stuck up only for himself ,blaming the delership he did, but did nothing to help the situation call the owner.. so called dr berger 3 times finally got a call, he said to deal with steele endless routine berger wanted to tell me what he owns and how much his net worth is typical jerk retired dr, etc etc More

i brought my car in for service, they had it for 2 weeks. my car is garage kept,and very clean. when they were done they drove the car up to me with water spots and bird droppings. one of the service guys ha my car is garage kept,and very clean. when they were done they drove the car up to me with water spots and bird droppings. one of the service guys had it washed, but he did a poor job, as a result he put scratches all over my hood and roof. the general manager said he would bring it to a body shop and we would split the cost,but i didnt think that was right since i didnt put the scratches ther in the first place!! but it was my word against his. i cant affor a new car every 2 years so i take care of my vehicles very well. beware going to this dealership !! also, the original problem i brought it there for was not fixed after 2 weeks so i had to bring the car right back to get it fixed. More

The precision cars sales staff is great. If you need a deal, they will work with it, but as soon as you walk into service, get ready for a miserable experience. I've had wrong parts ordered, wasted hours deal, they will work with it, but as soon as you walk into service, get ready for a miserable experience. I've had wrong parts ordered, wasted hours waiting, been lied to, actually even been told I am threatening when I reminded the service manager "director" (LOL!!) that I would go elsewhere. He goes, I don't respond to threats? Where the F was this guy's service pledge and did he not ever learn that the customer is ALWAYS right motto? Give me a break. I had a car damaged there, these guys need to simply close the service department down. Its amazing how different sales is from service. Sad experiece, I'm going to Freehold or Princeton from now on. More