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Mercedes-Benz of Atlantic City

Egg Harbor Township, NJ

4.4
1,136 Reviews
Why Mercedes-Benz of Atlantic City Since 1987, the staff at Mercedes-Benz of Atlantic City have committed ourselves to providing our Cape May, Vineland, Hammonton, Jersey City, and Egg Harbor neighbors with the same level of satisfaction they expect from their Mercedes-Benz vehicle. With an expansive new showroom, more comprehensive inventory, a larger parts and service department, and more options for the kinds of services we provide, you’re sure to find what you need.
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6623 Black Horse Pike

Egg Harbor Township, NJ

08234

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Showing 1,136 reviews

March 13, 2012

I purchased my S550 from Mercedes Benz of Atlantic City as a gamble. My gamble was not having seen the car in person but only through the internet. I live over 600 miles away but there was the constant co More

by Tovice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise (Sales), Harvey (Finance) Alex (Sales Manager), Harvey Coopersmith
Apr 25, 2012 -

Mercedes-Benz of Atlantic City responded

Tovice, Congratulations on your new Mercedes-Benz! Customer service and our knowledge about Mercedes-Benz vehicles are just a few things we take pride here at Mercedes-Benz of Atlantic City. Denise is a wonderful asset to our staff and I am ecstatic she was able to assist you and make this purchase seamless for you. I would also like to thank you for traveling such a long distance to make a purchase from us. I would like to extend my personal email address to you: CustomerService@MercedesBenzofAtlanticCity.com, should you ever need anything in the future. Thank you for the wonderful review & congrats on your new Mercedes-Benz! - Jennifer Harrington

March 09, 2012

The sales consultant was very knowledgeable and friendly. The sales consultant was very knowledgeable and friendly. She worked with me and through the Finance Manager we arrived at a price that I could li More

by janjomi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Quinette
Apr 25, 2012 -

Mercedes-Benz of Atlantic City responded

Hi Janjomi, Thank you so much for the wonderful review! My name is Jennifer Harrington and I handle the customer service here at Mercedes-Benz of AC. Denise is definitely an asset to our team and I am pleased she was able to help guide you through your purchase. If you ever need assistance in the future, please do not hesitate to contact me: CustomerService@MercedesBenzofAtlanticCity.com. Thank you again for the review and congrats on your new car!

December 01, 2011

We have been loyal customers to Mercedes Benz Atlantic City for 10 years. Our loyalty was misplaced. Just in the last year we leased a CLS 550 and bought a Porsche Cayenne 2011 and my father in law bought More

by LHugs24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Steele , Kevin (service) Tighe ( service manager )
August 10, 2011

went in to buy a mercedes e class, was told the car was executive demo driven by davids wife car was filthy and had the dash taken apart while i was trying to see it that day was told the car had 5000 mi More

by HANDSONTALENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
david steele and dr berger
Jan 04, 2012 -

Mercedes-Benz of Atlantic City responded

My name is Dave Steele and I am the General Manager here at Mercedes Benz of Atlantic City. Your comments about the condition of both the vehicle you were considering and the vehicle you purchased are unsettling to me. Our team takes pride in offering quality vehicles, and more importantly, being honest with our customers. While it has been a few months since your visit, I would really like to speak with you about your experience to learn more. Please email me at CustomerService@MercedesBenzofAtlanticCity.com and I will contact you as soon as possible

September 26, 2010

i brought my car in for service, they had it for 2 weeks. my car is garage kept,and very clean. when they were done they drove the car up to me with water spots and bird droppings. one of the service guys ha More

by marlisg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
pat meuhler david steele
Dec 30, 2011 -

Mercedes-Benz of Atlantic City responded

Marlisg, Thanks for taking the time to review the service department here at Mercedes Benz of AC. My name is Dave Steele, the GM here at Mercedes Benz of Atlantic City. I believe we may have spoken previously, but I do want to apologize once again for your negative feelings about the service and treatment your vehicle received while here at Mercedes Benz of AC last year. Please know that our service team is committed to providing excellent care for every vehicle in for service with us. And while I am very sorry we were unable to rectify things for you, I do want you to know that your experience has led us to make many improvements to our service department, including ensuring that our customers are informed of any damage we are recording on their vehicle prior to service. Once again, I do apologize that we were unable to turn things around for you. Should you ever have any additional comments or questions, please don’t hesitate to contact me at CustomerService@MercedesBenzofAtlanticCity.com

September 21, 2010

The precision cars sales staff is great. If you need a deal, they will work with it, but as soon as you walk into service, get ready for a miserable experience. I've had wrong parts ordered, wasted hours More

by commops7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
6
Dec 29, 2011 -

Mercedes-Benz of Atlantic City responded

Commops7, My name is Dave Steele and I am the General Manager here at Mercedes Benz of AC. While I am happy to hear that you had a great experience with our sales team, I do want to apologize for your experiences with our service department. Your comments about your extended wait time, incorrect parts ordered for your vehicle, and especially your experience with our service team in 2010 are quite unsettling to me. Since last year, we have made significant efforts to improve the customer service throughout our dealership, and although I am sure you are hesitant, I would really like to speak with you to see if there is any way we can rectify things, and also invite you to visit us once again. My direct email is CustomerService@MercedesBenzofAtlanticCity.com. Please email me with your contact information as I would really like to see if we can turn things around for you. Thank You

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